StockX Reviews

Name: StockX
Rating: 1.85

1.9 Rating 357 Reviews

21 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.9

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a pair Jordan Retro 5 from StockX. What caused me concern into checking the level of Authenticity of the sneaker is that upon opening of the shoe box there was a strong caustic smell of spray paint. A smell I have never before experienced with any sneaker purchased from a reputable show store. Upon closer inspection and comparison to the same sneaker purchased from Nike there are many noticeable "fake" markings. 1. The color variation is not the same, when comparing the StockX shoe to the same sneaker shoe purchased from Nike the color is noticeably a different shade, almost purple. 2. The inside label on the Satin of the StockX shoes, reads "made in China". Any website that looks for Jordan Fakes will 100% say that is a #1 indicator, and lastly, 3. The smell and feel of the shoe upper when compared to the shoes purchased from Nike is noticeably different, the StockX upper is not leathery. I am very disappointed and will never shop at StockX after having this experience especially since they DO NOT BACK the AUTHENTICITY of their product and this is most evident in their return policy. Even when provided with photo documentation to support items 1 and 2, they ignored the facts.”

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Posted 2 years ago

“sent a product yeezy 700 with stains on the surface of the sneaker and a stain on the side of 1 inch. They said that the defect is not significant and gave a discount of $ 20 on the next purchase. I won't buy anything there again. they are common scammers”

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Posted 2 years ago

“Company used to be quite respected, but they’re a travesty now. Not sure if it’s new ownership or what but they’ve ran the company’s reputation into the ground. Stay away from this app regardless if you can or can’t find an item. You’ll be better off for it I can assure you.”

Helpful Report

Posted 2 years ago

“Do not buy or sell anything on this site ! ! 100% Scammers ! Sold a PS5 right before Christmas on StockX - UPS ended up losing my package . When I contact StockX - they did not want to submit a claim for me since the package never left UPS facilities. They told me I would have to submit a claim on my own, the issue was between UPS and I . I did just that ! I submitted a claim with UPS - they found in my favor due to them admitting fault and losing my PS5. Unfortunately , since StockX was the provider of the label - payment was sent to them. Now StockX is refusing to refund me the money for my lost PS5 since they are saying they package never left UPS facilities so they are not responsible. I did exactly what I was told, the claim was already paid but StockX is refusing to help me either way. Stay away from this company unless you want to be out of your hard earned money ! HORRIBLE”

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Posted 2 years ago

“Do not purchase from this company-customer service is awful b/c you can only speak via email and live chat. Their return policy is terrible-I wish we had read reviews before buying from them-they do not take returns. We purchased a pair of purple NB sneakers for our son for Christmas. When it arrived, they are blue. Clearly blue. The tag and box say blue. Our order form that we filled out shows purple. Sent the pictures back to them and explained the issue, they will not take them back for the sneakers we ordered. So now we sit with $250 sneakers and the back and forth emails with their customer service dept for the last 4 weeks. Never will buy from this horrible company again, hoping this review helps someone so they do not deal with what we have dealt with over the last 4 weeks.”

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Posted 2 years ago

“Do not buy from this company. The consumer is not respected!!!!! The company allowed my minor daughter to charge $1,267.18 on my credit card (playing with the bid option) for a pair of shoes that cost $273 on the buy now option. The company restricted the account and discontinued communication stating they have a no return, refund, or exchange policy. I have reported them to the Federal Trade Commission.”

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Posted 2 years ago

“Worst company ever do not trust your items on here I have sent 300£ worth of shoes and been returned with a different item and they could not do anything about it ! Appalled by their business efforts. They also are using ups courier which has a one star rating”

Helpful Report

Posted 2 years ago

“SCAM ARTISTS sell fake shoes. Refuse to accept returns after you send them the photos that they request as proof stating that the shoes have “passed their verification process”. THEN SUGGEST THAT YOU RIP SOMEONE ELSE OFF AND SELL THE SHOES BACK ON THEIR WEBSITE!!!”

StockX 1 star review on 19th January 2023

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Posted 2 years ago

“Defective shoes that were “verified” and the only thing stockx will do is offer to let me sell the item on their site to another customer. O yeah I would have to pay their commission again. Total garbage. Avoid this company at all costs. Photo does not TrueType show how bad it looks and Nike would not have allowed this out as it would have failed their quality control process.”

StockX 1 star review on 10th January 2023

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Posted 2 years ago

“StockX charged my credit card for a purchase of an expensive handbag then 5 days later refunded me with a simple "sorry we could not complete this purchase". After emailing back and forth with Support, I realized that they were coming up with excuses like "your bank must have had a problem" when in reality they accepted a higher bid before shipping me the item. I have all the proof but not surpising, my account shows no past purchases on StockX --- but my credit card statement does!!”

Helpful Report

Posted 2 years ago

“I am appauled this company is in business. They should be ashamed of the scuffed pair of shoes they sold me that they claim were new. I contacted them the moment I opened the box and saw the large white scuff and asked for a refund but they stated, "the shoes were reviewed by our team and met their standards and no refund would be provided!" What a joke! Met their standards, uh, if you're selling a brand new shoe then it should be new, not used and scuffed. This is the most fraudulent company I've dealt with in a long time and I highly recommend any future buyer beware of using a company like this that stands behind lies and cheats you out of paying more money than a shoe is worth, especially when it arrives used and damaged.”

StockX 1 star review on 5th January 2023

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Posted 2 years ago

“Ordered 8 days ago. My item still has not shipped from the seller and I am unable to get a person to help me. Their customer service is not only bad, it is non-existent. Worst part is you can't even cancel the order and get refunded. If I could give less than 1 star I would. Do NOT recommend”

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Posted 2 years ago

“I used StockX a lot until an issue, then had to use support for the first time, and they simply do not care. I did some digging on twitter to learn that what happened to me is common so I will no longer use StockX and move all business to exclusively https://www.goat.com/”

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Posted 2 years ago

“Ordered limited edition Nike shoes “love you forever” with the book also “love you forever”. The book did not come and it is impossible to contact StockX for help.”

StockX 1 star review on 23rd December 2022

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Posted 2 years ago

“I spent time before the sale confirming some details of an expensive gift item I was purchasing for Xmas. Most of the information I received was wrong. I was also over billed and can't get a competent person from StockX to resolve. This is the second order of $400+ sneakers purchased from this company and my last due to billing issues and quality control issues/suspicious of authenticity. I don't think that their authenticity checks are very good and these shoes came with several issues. I emailed support and got a useless canned response and have now spent a couple of hours trying to get my $20 in over billing back. What a waste of time. Customer service is lacking...No phone support, tickets are replied to days later and live chat is subpar at best. I will be looking elsewhere for my gifting needs in future. When issues arise, you will spin your wheels for days.”

Helpful Report

Posted 2 years ago

“The Stockx shipped me a low-quality replica, and they don't want to proceed with a return or a refund. The Nike shoes had a bad gasoline-like smell and started to tear apart in less than a week. The smell should be a red flag during their verification process, but they simply ignored this fact. I have other same-model sneakers, and non of them have this awful smell, and none of them have torn apart. This is a 100% replica. Their promise of authenticity is just an empty promise. Be aware.”

StockX 1 star review on 14th December 2022

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Posted 2 years ago

“StockX refuse to give refunds after selling second hand goods. The company hides behinds its “authenticity checks” which is as a scam in itself. I have received poor quality items that shouldn’t have passed or some that are clearly used. Avoid StockX and buy on eBay instead. Just check TrustPilot and you will see how bad this company is. Don’t buy anything from these cowboys. There customer support is awful, feels intentionally awful.”

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Posted 2 years ago

“Terrible customer service, we purchased NEW shoes and received shoes that appeared worn with damage to the shoes. We sent endless emails with horrible response time. They refused to do anything about our issues. Sad that we paid good money for damaged shoes.”

StockX 1 star review on 13th December 2022

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Posted 2 years ago

“After waiting 10 days for my order To arrive to StockX I reached out and then they cancelled my order! They have poor customer service and care more about the sellers they deal with (which are scammers) DO NOT use StockX.”

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Posted 2 years ago

“My first experience with StockX will be my last. I purchased a game through their site, assuming that it would be far safer than others. The opposite was true. Upon receiving the game, I was incredibly disappointed to see that their own verification sticker had come loose and damaged the box. (Besides placing a sticker on a cardboard surface, which is never a good idea, they pulled it so tightly that it ripped the surface.) I reported this and was told that I could not return the item and that they "issued a free shipping code for a future purchase." I won't be making any future purchase, and I highly recommend that others do not.”

StockX 1 star review on 11th December 2022

Helpful Report

Posted 2 years ago

StockX is rated 1.9 based on 357 reviews