Merinal T/A Storage Heater Sales Reviews

Name: Merinal T/A Storage Heater Sales
Address: Merinal Ltd Unit 3 Eastbond Street Leigh, Merinal Ltd Unit 3 Eastbond Street Leigh, Wigan
Rating: 4.60

4.6 Rating 545 Reviews

89 %

of reviewers recommend Merinal T/A Storage Heater Sales

Company Reviews

Questions

Metrics

4.6

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01942 265041 / 01942 6098

Email:

sales@merinal.co.uk

Location:

Merinal Ltd Unit 3 Eastbond Street Leigh,
Merinal Ltd Unit 3 Eastbond Street Leigh
Wigan
WN71BP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivered when promised and works well”

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Posted 7 years ago

“First class service. I ordered on Thursday evening and received a call the following morning to arrange delivery for Monday. Arrived on time and in good condition.”

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Posted 7 years ago

“Easy to order, delivered as required on time”

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Posted 7 years ago

“Ordering was straight forward and delivery well done although, didn't get a phone call until the driver and wagon were outside my house.”

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Posted 7 years ago

“the heaters look good but I was most surprised to find that they did not come with the necessary cable to fit them!!!!”

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Posted 7 years ago

Hi, Thank you for your review. We are sorry to hear you are unhappy with the heater not coming with cable. However, no storage heater we supply comes with cable as it is too hard to say what distance the storage heater will be from the fused spur. It also limits the chance of someone who is not competent of fitting from trying to wire in the storage heater. This is not set by ourselves it is set by the manufacturers. Kind Regards Cory

Posted 7 years ago

“Prompt delivery and excellent sales service.”

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Posted 7 years ago

“Purchased on line on a sunday. Had a call on monday to arrange delivery. Excellent service”

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Posted 7 years ago

“Easy transaction Heaters arrived on time”

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Posted 7 years ago

“Fast & Friendly delivery. Great service through & through.”

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Posted 7 years ago

“Good service, help and prompt. Thank you”

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Posted 7 years ago

“We ordered a storage heater , which was delivered within 3 or 4 days by a driver who was pleasant & helpful. The heater works perfectly ( so far), so what's not to like ?”

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Posted 7 years ago

“Fab service, great products, ideal price”

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Posted 7 years ago

“I am self employed and took a day off for my delivery that I was due to install the following day ... but hence delivery never came and poor excuses given ..... I was then promised an 8.30 - 9.00 delivery the following morning to avoid further loss of earnings.... delivery arrived at 10.30 and driver said I was lucky to get it that early as I was not down for early delivery ..... constantly miss led about the delivery and no customer service what so ever .... would never use again ????????”

Helpful Report

Posted 7 years ago

Hi Stephen, Thank you for your review and our apologies that out of the thousands of radiator deliveries we despatch each year without any issues, yours went wrong and you had a bad experience shopping with us. As you can see from previous reviews we do endeavour to make sure all our customers deliveries are despatched on time and well packed so that they arrive safe and sound. Unfortunately sometimes things go wrong due to unforeseen circumstances and a delivery does not take place as planned. Regretfully your delivery was delayed as a pallet from another company on the delivery vehicle became unsafe during transportation and as safety is a main concern all the deliveries on the vehicle were delayed while the vehicle returned to the depot to be unloaded safely without any damage to other shipments or to anyone handling the goods. We are very sorry that this occurred and also that the rearranged delivery arrived after the estimated time given by our couriers and the details we relayed in good faith being inaccurate makes you feel we miss led you about delivery. As a company we take every effort to provide a professional level of customer service and its disappointing for us that you feel that the efforts made to rectify the unusual situation with this delivery were unacceptable. We do value our customers and as a gesture of good will we would like to offer you Free Am deliveries on any future orders you place with us. Kind Regards Cory Waterworth

Posted 7 years ago

“My husband and I would like to say the service we had from speaking on telephone to order our heater was first class, we ordered our heater on Tues. 5th July and it arrived on Friday 7th July free delivery to Belfast N.Ireland we were very pleased with our purchase. The delivery man was also very helpful and very pleasant”

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Posted 7 years ago

“Delivery was very well organised and the driver was very friendly and helpful”

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Posted 7 years ago

“Liked my first so bought a second!”

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Posted 7 years ago

“Very fast delivery. Friendly and helpful to deal with. Problem was very quickly sorted.”

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Posted 7 years ago

“Good efficient service”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“Very helpful staff and the delivery people were excellent”

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Posted 7 years ago

Merinal T/A Storage Heater Sales is rated 4.6 based on 545 reviews