Merinal T/A Storage Heater Sales Reviews

Name: Merinal T/A Storage Heater Sales
Address: Merinal Ltd Unit 3 Eastbond Street Leigh, Merinal Ltd Unit 3 Eastbond Street Leigh, Wigan
Rating: 4.60

4.6 Rating 545 Reviews

89 %

of reviewers recommend Merinal T/A Storage Heater Sales

Company Reviews

Questions

Metrics

4.6

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01942 265041 / 01942 6098

Email:

sales@merinal.co.uk

Location:

Merinal Ltd Unit 3 Eastbond Street Leigh,
Merinal Ltd Unit 3 Eastbond Street Leigh
Wigan
WN71BP

Write Your review

Tell us how Merinal T/A Storage Heater Sales made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Merinal T/A Storage Heater Sales 5 star review on 14th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I already had 2 heaters fitted and decided to add the wifi hub because I found the programming confusing. This was delivered as fast as magic!! - many thanks. Initial registering was a bit fraught but once I contacted the help desk it fell into place. I can only say my heating is superb! Any suggestion to go back to the old storage heaters would be madness. These are controllable storage heaters, Yes! actually controllable! I wish I had a bigger home so I could buy some more!”

Helpful Report

Posted 3 years ago

“Heater not yet fitted will be on it's way to devon”

Helpful Report

Posted 3 years ago

“I was very pleased with how quickly the storage heater was delivered and how easy it was to order it online. Now that it is installed, I am delighted with it.”

Helpful Report

Posted 3 years ago

“No fuss, nice and simple”

Helpful Report

Posted 3 years ago

“All done online. No sales contact”

Helpful Report

Posted 3 years ago

“Very good service nothing too much trouble.”

Helpful Report

Posted 3 years ago

“Ordered Saturday morning, arrived by 9.30 Tuesday, can’t ask for much more”

Helpful Report

Posted 3 years ago

“According to the website, orders made before 11.30 will be delivered the following day. This did not happen but it arrived early the day after.”

Helpful Report

Posted 3 years ago

“Would have been 5 stars but we had no delivery time or date of arrival. Luckily someone was at home when heaters arrived.”

Helpful Report

Posted 3 years ago

“At the moment, the heater is on the wall, and working, I am still working on programming it to what times I need it to come on, it is trial and error at the moment.”

Helpful Report

Posted 3 years ago

“Smart heater Clear Instructions Prompt delivery Helpful delivery driver Completely satisfied”

Helpful Report

Posted 3 years ago

“Great merchandise from a great merchant”

Helpful Report

Posted 3 years ago

“Trying to arrange a return, as you will not arrange collection. Goods arrived in different conditions. Loose bricks separate from Heater and box damaged. Very poor assistance with returns process which needs to be on a pallet etc.”

Helpful Report

Posted 3 years ago

“Excellent customer service. Very fast delivery. Great price. Thanks.”

Helpful Report

Posted 3 years ago

“Delivered on a day of my choice. Very helpful on the phone. Would recommend.”

Helpful Report

Posted 3 years ago

“Efficient and friendly service”

Helpful Report

Posted 3 years ago

“Although we were able to order our storage heater without problem the company promised a delivery date which they had no way of delivering as it was in the hands of a different company. We had specified a date as we had to travel 120 miles to receive the heater. Merinal offered us £35 recompense. We had to drive to the delivery company depot and collect the heater ourselves.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We apologise that the item did not arrive as planned. Unfortunately due to driver shortages throughout the UK your item took longer than expected to arrive to you. We paid for a Next day service, as we do with all our orders. However, on this occasion, the depot were unable to fulfil this on our behalf. We offered, to re-arrange to a suitable day with an upgrade to AM or for you to collect from the local depot with £35.00 refund, as this was our cost of delivery. We did this to ensure you were able to still get your item on the original agreed day. Again we are sorry about this and hope the £35.00 that was accepted, covered the fuel and times used to collect from the local depot. If you need anything else, please call us. Regards Cory

Posted 3 years ago

“Wrong delivery date given to me on the phone by company staff member so stayed in all day for nothing. After discovering tracking info online found correct delivery date. No reply to my email about convenient date. When delivery vehicle arrived it was driven by one lady only ( should be 2 people?!) The pallet was broken so my husband had to help with carriage of the heater from the vehicle!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. Unfortunately some deliveries are taking longer than usual due to the driver shortages. Additionally, we can only apologise about the wrong day being given via phone call, I am not sure how we have done this. With regard to the single person delivery, It is stated on the delivery pages and within the delivery tab on product pages that orders are kerbside only, using a courier and in this case a palletised one. This is due to the weight of the consignment and insurance reasons. We can also only apologise about the pallet being broken and can only assume this happened during transit to you. I have checked our messaging system and cannot see any email about a delivery date? I am not sure if this has been blocked by our servers? If you need any further help regarding this order, please give us a call on 01942 265041. Kind Regards Cory

Posted 3 years ago

“ordering was easy deliver really quick”

Helpful Report

Posted 3 years ago

“Excellent service!”

Helpful Report

Posted 3 years ago

Merinal T/A Storage Heater Sales is rated 4.6 based on 545 reviews