Merinal T/A Storage Heater Sales Reviews

Name: Merinal T/A Storage Heater Sales
Address: Merinal Ltd Unit 3 Eastbond Street Leigh, Merinal Ltd Unit 3 Eastbond Street Leigh, Wigan
Rating: 4.60

4.6 Rating 545 Reviews

89 %

of reviewers recommend Merinal T/A Storage Heater Sales

Company Reviews

Questions

Metrics

4.6

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01942 265041 / 01942 6098

Email:

sales@merinal.co.uk

Location:

Merinal Ltd Unit 3 Eastbond Street Leigh,
Merinal Ltd Unit 3 Eastbond Street Leigh
Wigan
WN71BP

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Merinal T/A Storage Heater Sales 5 star review on 14th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery - great product”

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Posted 6 years ago

“The packsge was incomplete as the electric cable and wall fixings were missing”

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Posted 6 years ago

Hi Mr Singh, Sorry to hear you thought the package was incomplete. But as I explained on the phone. The reasons the storage heater does not come with screws is that depending on the wall type would depend on what kind of screws you would need. Cable is not provided as it would depend on how far away the storage heater is away from the fused spur. It also means that you then need to get a fully qualified electrician to install the heater to keep your warranty. Elnur has been manufacturing storage heaters for over 40 years and has never included these in their packaging for this reason. As I said during our telephone conversation I will be more than happy to supply yourself with screws and cable. Please could you email us with the amount of cable needed and what type of screws you need for fixing. sales@storageheatersales.co.uk Once again we would like to apologise, but for the above reasons Elnur does not supply them with the storage heaters. Kind Regards Cory Waterworth

Posted 6 years ago

“Very prompt service and delivery. Kept up to date with the delivery details.”

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Posted 6 years ago

“Great replacement for existing heater. Quick and efficient delivery. Well done.”

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Posted 6 years ago

“From first contacting you to receiving product, the service was first-class, no problems whatsoever.”

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Posted 6 years ago

“Easily ordered; delivered safely, on time, and at a good price. Recommended.”

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Posted 6 years ago

“One radiator incorrect on first delivery. Replacement took months to re-deliver. And when it arrived, replacement radiator was crushed on one corner. Carrier put us under great pressure to accept delivery and wouldn't give us time to inspect. We'll put radiator in the skip because we can't face dealing with this company again.”

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Posted 6 years ago

“All went well with delivery etc one thing quite annoying,no cable supplied with the unit thought there would be or at least be advised that it was not”

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Posted 6 years ago

“good service and prompt delivery”

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Posted 6 years ago

“super fast delivery”

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Posted 6 years ago

“Order was easy and worked well to time”

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Posted 6 years ago

“I ordered a heater on a Saturday,and it was delivered on Tuesday. Only gripe was that they didn't ring as they say in the e mail to arrange a time and date. I rang them on Tuesday morning. But apart from that Great.”

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Posted 6 years ago

“I got you said I would.”

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Posted 6 years ago

“Quick delivery”

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Posted 6 years ago

“The Delivery was ABOMINABLE . When giving the order I explained. My uncle who lives on his own is 92. And asked if heaters could be put inside his porch door. I was told no due to insurance reasons. I was told they would be delivered on Friday and the drivers would phone me an hour before they arrived. I got a phone call on Wednesday to say they were outside the bungalow and would have to leave them outside in the rain as they were not allowed to put them over the threshold. And at 92 my uncle could not lift them himself and was totally confused as they were supposed to be delivered Friday. Utter diabolical customer service. I would advise that you increase you insurance policies and add to the goods being sold, so as to in able you to enter peoples homes and give an outstanding customer service. I do understand about insurance claims where delivery people have been accused of damaging property, as I worked in retail for 40 years. But turning up 2. Days early. Not notifying the customer, and leaving hundreds of pounds worth of heaters on a pallet outside a front door to get soaking wet, Is diabolical .I also understand that there were probable more deliveries in the same area, and therefore brought the delivery forward from Friday to Wednesday. But to not phone first to notify the customer is appalling. Yours. Elaine East.”

Helpful Report

Posted 6 years ago

Hi Elaine, Please accept our apologies on this matter, we are currently looking into what happened and why your delivery date was changed. We arrange delivery dates to ensure that there is someone there who is able to take the delivery. I am not currently sure why your delivery was brought forward and why you didn't receive a call to say it was brought forward. I am looking into this for you now. As you can see from our other reviews we do strive to provide a perfect service. Once again please accept our apologies Kind Regards Cory

Posted 6 years ago

“I received the heater 3 days after placing my order. When it arrived on a Friday it had a badly damaged front pane!. I informed Storage Heater Sales on the Monday morning. I received a replacement panel 2 days later. It only requires 2 screws to fix the new panel. This service is so good you can't improve it Thank you Storage Heater Sales for such an amazing service”

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Posted 6 years ago

“Excellent service,ordered on Tuesday and delivered Thursday. Fitted on Saturday and it’s great to have my hall warm again,plus it is very neat and looks good and a very reasonable price.Thank you,would not hesitate to use you again.”

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Posted 6 years ago

“Good clear website with plenty of details on the products. Prompt response to order and rapid delivery. Good products - no frills does what it says on the tin.”

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Posted 6 years ago

“ordered a radiator on saturday, contacted on wednesday to find out when i would receive it,was told i would receive it on friday, contacted again on friday to be told it hadnt been dispatched and it would be sent next day for a saturday delivery, suprise suprise, no radiator, my first and last time using this company”

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Posted 6 years ago

“Easy to order, no hidden delivery charges and arrived promptly”

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Posted 7 years ago

Merinal T/A Storage Heater Sales is rated 4.6 based on 545 reviews