“Shopping at the Tomorrowland Store was smooth and straightforward. The customer service team responded very quickly to my inquiries, which I really appreciated.
However, the returns process is poorly designed. First, you have to contact customer service, and only then do you receive a link to the returns portal. While the items were shipped from Germany, the return had to be sent to Belgium, resulting in return shipping costs of €17.49.
I don't expect returns to be free, but this is simply too expensive. Especially when buying clothing, it's quite common that an item may not fit as expected. In my opinion, the return process and costs should be more customer-friendly.”
