“WARNING: DO NOT USE STORING.COM – UNTRUSTWORTHY
When my father died, I was devastated. I put his belongings into storage as I could not fit them into my tiny flat and could not face trying to work out what to sell and what I could afford to keep. I chose Storage.com as they looked like a sensible and responsible medium sized storage company. I also stored some of my musical equipment and musical composition work.
I am a musician and although I have had significant successes, my income is patchy, so I found paying the additional storage charges difficult. However, I was in regular communication with Storing.com and at this stage they were helpful and understanding. I knew I had to sort out what was in storage so I borrowed the money to pay what I owed.
I discussed it with Storing.com on the telephone and by email and paid the outstanding amount together with an additional fee for three additional days until I could arrange collection. Even while I was agreeing this with Storing.com and making payment, they were either in the process of or had already destroyed my belongings. Everything that was left of my mother and father, together with some valuable work in progress and musical instruments of mine were simply destroyed.
Storing.com have refused to deal properly with the situation, refused to tell me who destroyed what was there and how (in case I can recover anything). After initially refusing to correspond with me they eventually very reluctantly passed me on to their insurers. They still refuse to tell me what happened to my belongings or provide any evidence of their destruction or where they were sent to. They are now not even providing necessary information to their insurance company.
This has been going on since the end of July this year. In other words, they are not accepting responsibility for what is at best a heart-breaking and very expensive mistake. I will bring legal proceedings if they do not resolve the situation, and luckily, I do have good legal connections. However, if you are considering using their service, please bear this story in mind. I have suffered considerable loss both of items very dear to me and my family, my work, musical equipment and items of value.”
