STRIVE FOOTWEAR Reviews

Name: STRIVE FOOTWEAR
Rating: 2.68

2.7 Rating 57 Reviews

35 %

of reviewers recommend STRIVE FOOTWEAR

2.7

Based on 57 reviews

Shipping & Delivery
Delivery Methods	Postal Service

Visit Website

Phone:

+44 0808 178 2526

Write Your review

Tell us how STRIVE FOOTWEAR made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok, so I haven't actually ordered..I was very nearly ready to check out £100 worth of shoes but it was making me accept terms and conditions for Klarna which I didn't want to do as I was paying up front. So I sent a message to customer services asking about that and also whether they do free returns. Someone got back to me with a vague answer about Klarna and no reference to returns. So I sent a reply saying they hadn't answered my questions and they have ignored my second message. Beautiful footwear, this could be an amazing brand as not much out there with attractive orthotic shoes. With so many companies out nowadays making purchases and returns easy, Strive is destined to go nowhere fast with their poor level of customer service. Really loved the shoes but won't be ordering, I don't give my money to companies that make things difficult.”

Helpful Report

Posted 1 year ago

“Just to make other purchasers aware that because Strive don’t offer free returns you will need to pay for returns and include insurance because of the value of the shoes When I sent 2 unsuitable pairs of sandals back had to pay £11.50 to ensure had insurance cover for £180 via signed for Royal Mail Probably best to buy via a shop to be sure the fit is good Also had to email to generate a returns RAN number with Strive which is another layer to the return The delivery arrived via courier with no information as to when would be delivered Luckily we were home”

Helpful Report

Posted 1 year ago

“I love Strive Aruba Sandals. Very comfy, once you get used to them. Stopped my Plantar Fascitis pain. I ordered a new design, Dalma, on 5th March but have not received them yet. I tried to look to see if there was any clue to a tracking number on my account but can't find the UK website. It just keeps reverting to the USA one which doesn't accept my log in”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really appreciate you taking the time to share your experience with us. We hope you’ll visit us again soon. The Strive Customer Care Team

Posted 1 year ago

“Ordered sandals online and wanted to return as the shiny leather insoles caused my feet to slide around when walking. Was informed I need to pay £4 to return the item and was also advised to pay an additional charge for recorded delivery. Very disappointed with customer service and will sadly not be ordered from Shrive in future.”

Helpful Report

Posted 1 year ago

We are sorry to hear of your negative experience, but we really appreciate you bringing this to our attention. If we have not been in contact already, a member of our team will be in touch with you shortly. Strive Customer Care Team

Posted 1 year ago

“I have 4,pairs os Strive sandals and love them. They are comfortable and well made, however, I have a problem with their boots, shoes and slippers as I just can't find a pair that fits me properly. My main problem with Strive is that the only reviews I have seen on their website are positive and the slightly negative reviews that I have written (re fit) have never been published. This is unfair to customers as negative reviews (as well as positive) help customers to choose wisely.”

Helpful Report

Posted 2 years ago

“Ordered two pairs of Trio sandals in size 7. They arrived and both were 7.5/8. No one has responded to my emails. Totally unreliable order fulfillment- even worse customer service.”

Helpful Report

Posted 2 years ago

“Ordered slippers for my wife and paid next day delivery. They arrived three days later (was willing to accept this and couldn’t be bothered to contact customer services) BUT when we looked at the slippers they were “grubby “ obviously had been worn! Contacted customer services who arranged replacement. Returned slippers and didn’t hear anything for 2 weeks. To cut a long story short after contacting customer services three more times and the online chat three times and being told they would be delivered the next day I still have not received them, resulting in requesting refund. Will keep an eye on when I receive my refund. The customer services on line chat repeatedly blaming courier delivery services!! Three comments from me; don’t send “grubby” shoes to customers, customer services don’t repeatedly state shoes will be delivered on a particular date when you cannot guarantee this, and if you be have a problem with your courier delivery services sort out the problem promptly as this reflects badly on Strive.”

Helpful Report

Posted 2 years ago

“Superb footwear. Extremely comfortable and supportive. Love the insoles too. Great customer service. Thank you.”

Helpful Report

Posted 2 years ago

Thank you so much for your review ! We really appreciate you taking the time out to share your experience with us. We hope you’ll visit us again soon. Strive Customer Care Team

Posted 2 years ago

“Once your order is placed it arrives quickly and well packaged. I recently placed an order for my usual shoe size but unfortunately they were too big, upon emailing to see if it was possible to exchange them I received a reply immediately with a postage paid label to return them and a new pair will be sent in return . I have numerous styles of shoes/sandals from this company and they are so comfortable and really help my plantar fasciitis. Great comfort and quality.”

Helpful Report

Posted 2 years ago

“I returned a pair of shoes 14th July. Still no refund. Have been fobed off three times by them on the phone saying it’s been paid! No they say it’s gone to Klarna, and they will pay me back? It’s now 21st September and no sign yet of the refund! Why Klarna? It’s my refund due?? Never buy from them again!”

Helpful Report

Posted 2 years ago

“Not please with the quality of the Copenhagen slippers I used only one month over a year. They became undone although only worn indoors and were not used July to September. No help from the customer service. For the quality promised, there is no quality really. Not sure I will use them again. Very disappointed. And yes, looking at other reviews, be careful, returns are not 100% free of quibbles. You have to enter a return request in the first month you bough if you want full refund. The company is a piece of work to deal with.”

Helpful Report

Posted 2 years ago

“I ordered two pairs of sandals in different styles for size/comfort. Unfortunately neither is comfortable for me. The returns process requires completion of online returns request which repeatedly tries to change the 'refund' option to 'exchange'. When I have tried to submit the request I just get a pop up window which says 'Sorry your request could not be submitted at this time, please try again later'. This is hopeless. I have a free couple of hours that I would like to get the shoes parceled up and returned and I can't because of this barrier.”

Helpful Report

Posted 2 years ago

“The returns process is not only expensive, but they hold onto your money for weeks. Similar to other reviewers - I have just phoned them after waiting over 2 weeks and they tell me that they have processed the refund but it may take several days to appear in my account - no email - nothing . I will not be using them again.”

Helpful Report

Posted 2 years ago

“Brilliant shoes but Strive need to contract direct with Evri as returns by individual customers work out very expensive Klarna process also poor can’t pay for what was kept until returns received …again many retailers let you pay on their website so ideally can pay for 1 pair and return second size Brilliant shoes but all this expense and effort has out me off using again”

Helpful Report

Posted 2 years ago

“Very poor returns, still waiting for my money after over 2 weeks, finally called them to be told, yes they did receive my return and would action my refund straight away but it may take 10 days to appear in my account, im not impressed that its going to be 24 days before I get my money back, something that I can't afford to happen”

Helpful Report

Posted 2 years ago

“I finally got a reply to my 4 messages and the chap just told me to do EXACTLY what I had already ! And I tried 2 separate browsers and neither worked. So clearly hti is an error on their site and the chap did not even read my emails properly . Very poor service and sadly nom order from me unless they ring me to sort this out and that was never even offered. Awful company”

Helpful Report

Posted 2 years ago

“Just to add, it is now 4 days later and STILL no reply from 4 separate enquiries. I would not trust this company to send the footwear if they cannot even read and reply to questions. My advice to Strive: STOP wasting money on TV advertising and employ more decent customer service staff . You have just lost a big order form me”

Helpful Report

Posted 2 years ago

“Really poor chat service, it does not work after 3 messages over 24 hours. The free sandal offer does not work, the reminder blocks the page and you have to cancel the offer to continue. Very poor website for expensive shoes, they need this sorting, I cannot even get a reply from them. I am about to ditch an order for £216+ rather than deal with this for another 24hours”

Helpful Report

Posted 2 years ago

“Not the easiest website to use. Took half an hour to place an order. No information on their site as to how their items are delivered, name of courier, tracking etc. There is a chat line which apparently is not operational….the reply comes back we will respond within two minutes….. twenty minutes later I’m still waiting. Their products get good reviews, but their service is rubbish.”

Helpful Report

Posted 2 years ago

“Whats not to love!”

Helpful Report

Posted 2 years ago

STRIVE FOOTWEAR is rated 2.7 based on 57 reviews