Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,342 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the item”

Helpful Report

Posted 5 years ago

“Still waiting for item to arrive. 7 days and counting so far. I’d have picked it up myself if I’d known it was gonna take this long!”

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Posted 5 years ago

“I like the comfort of wearing it but it looks like I have a bow legs which is not.”

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Posted 5 years ago

“Quick response but returns policy is not good”

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Posted 5 years ago

“I sent an email on 1/11 regarding delivery address and generated no response whatsoever ! pretty annoyed as the website did not specify delivery by courier service only. I had put down delivery to a parcel locker in Australia, which couriers won't have access to hence i sent the email to try to fix it. I can see from tracking history that your courier has been trying to make delivery unsuccessfully ! someone need to call me before the parcel is return to the UK ! thank you”

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Posted 5 years ago

“Made an order online, payment taken and received confirmation. Next day, order was cancelled due to not being in stock. No real apology or any form of basic customer service. Zero confidence in this company.”

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Posted 5 years ago

“still waiting for my goods to arrive..........”

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Posted 5 years ago

“Took my money for an item that wasn’t in stock. After 3 days chasing customer services (as I hadn’t received a confirmation / dispatch email) I was finally informed of the stock issue. No reason was given for the mistake, just a brief apology and my money was refunded.”

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Posted 5 years ago

“Poor quality”

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Posted 5 years ago

“get a decent courier company to deliver ur goods ;)”

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Posted 5 years ago

“Product not yet received!!!!”

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Posted 5 years ago

“Still waiting for my delivery. I have had no tracking info for over a week.”

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Posted 5 years ago

“Still waiting for my order I placed last Saturday even though it says shipped to Royal Mail”

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Posted 5 years ago

“Won't be buying again!!! This company advertises free delivery on items over a certain price, Not the case if you return item as delivery charges then subtracted from your refund..”

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Posted 5 years ago

“I ordered a pair of chinos, which did not like, when returning them, Stuart’s London did not refund me the full amount payed, The Price without postage was £120 only refunded £116.05 unsure why they have not answered my email, still awaiting an explanation and the rest of the refund.”

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Posted 5 years ago

“Had to pay £4.95 to return my item then a further £3.95 was deducted from my refund for delivery which I got free so £9 out of pocket”

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Posted 5 years ago

“Item not as described on website then unable to find return form to send back,very poor won’t be using again”

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Posted 5 years ago

“Bought two jackets in the sale, they didn’t send them, they informed me there was a mistake with the price!!!”

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Posted 5 years ago

“Ordered an item, notice of dispatch received then a follow up saying they had cancelled it as they'd made a error with pricing - not my fault and all I received back was a series of emails fobbing me off. Long time customer now last time customer. Very poor customer experience.”

Helpful Report

Posted 5 years ago

“Will tell you exactly what happened, but Stuarts (particularly rude Trevor) will come up with some rubbish! Ordered an item on a Thursday evening on next day delivery. Didn't end up getting the item until the following Thursday. I first asked why I didn't get it by Saturday and they said if you ordered on a Thursday next day delivery would not be until a Monday (very strange). When I didn't receive it on the Tuesday I phoned only to find out that they had some very bizarre postcode on the system which was nothing like mine! Trevor tried to tell me that I must have put it in. I can 100 percent categorically tell you I did not. I wanted this present for Fathers Day. After going backwards and forwards, Trevor would not admit it was there companies fault and refused to give me my next day delivery cost back I did receive it a week later. You would have thought out of good will they would give you the postage, but no Trevor just continued to be rude! I am also going to put this review on Trust Pilot as I fear they will come up with some rubbish and as said I am 100 percent telling the truth!!”

Helpful Report

Posted 5 years ago

Dear Tracy It’s not very often we get a review as this, and I am deeply sorry that your experience was awful from what I am reading. A refund of postage will surely be made, as the service paid for wasn’t fulfilled by the courier. As for the other comments , I will investigate everything from start to finish and email you back. This hasn’t gone unnoticed and we truly value all our customers and their experience. Please give me until the end of the week to see what has occurred with this particular order and the correspondence between your good self and Trevor. I sincerely apologise for the fact that you also were not able to present your father with the present on Fathers Day. Kind Regards Ravi Grewal Company Director / CEO

Posted 5 years ago

Stuarts London is rated 4.8 based on 19,342 reviews