Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,327 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next time do a better job in transparency. Offering a discount is great, but the duties that have to be paid when you're shipping to the EU require more visibility and checkboxes.”

Helpful Report

Posted 2 years ago

“Very expensive in terms of delivery and return costs.”

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Posted 2 years ago

“£8 down paying postage and packing both ways for a jacket that didn't fit. That's the downside of mail order I suppose. All very amicable, but another mail order disaster for me. Will be sticking to physical shops from now on.”

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Posted 2 years ago

“Ich kann keine Auskunft gebe, da die Jacke nicht geliefert wurde. Ich habe nur eine Auskunft das sie für den Versand fertig gemacht wurde.(Brexit Folgen Lieferzeit?)”

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Posted 2 years ago

“Dissapointing purchase. Fred Perry taped t shirt had a hole in the back neck where the label was stitched in :( I would have returned it but I discarded the packaging it came in. Unfortunately I still have it, new with labels still attached. No good to anyone.”

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Posted 2 years ago

“I have not received the order yet. Could you tell me where is the package? Thanks a lot for your help. Best regards. Ignacio”

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Posted 2 years ago

“your item is taking so long to arrive. i placed my fred perry barrel bag order last may 8 until now it hasnt been delivered!”

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Posted 2 years ago

“I ordered a pair of sandals which had a 20% code discount. The full amount was taken and I emailed twice but received no reply. I loved the sandals but so disappointed in service as they never replied.”

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Posted 3 years ago

“Goods arrived quickly but were not what I was after, shape in photos was misleading. To return to store cost me £11 and then Stuarts took a further £4 off if the refund. Not good enough. First time I used them and last. I have never had any problems with stores like The End or Tessuti. Thanks but no thanks Stuart’s. Most expensive mistake I’ve made with online shopping.”

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Posted 3 years ago

“Send me the wrong item twice until I just gave up”

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Posted 3 years ago

“Recently purchased a shirt online from them and when it arrived it had marks on the collar. Someone had even put a arrow sticker on collar highlighting the marks but it was still sent to me. Returned and awaiting a refund. .”

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Posted 3 years ago

“I purchased a pair of boots and the same day I received them, they were on sale for $80 less. In short the (( I called overseas )) to get the difference and was told NO. I really feel that I got beat from one of my most favorite clothing spots. This would have been five stars however, with shipping it was just over a $100 difference.”

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Posted 3 years ago

“I was recommended to Stuarts from a friend of mine here in the states (USA) who has had good things to say. Sadly my first and possible last experience was not so good. Being in America I expected my package to arrival to be delayed with customs and the holiday season. My package arrival time was not the issue. The issue was my package arrived damaged. My box was wet to the point it had lost its structured. Somebody put a completely wet box of boots into a completely dry box and sent it to me. Of course I received my package and was confused on not only what was going on but how it happened. I reached out to Stuarts via phone since I am in another country to get the problem resolved. The informed me that the mistake was not their doing, but since they are who I spent my money with I felt it was their responsibility none the less. They then informed me they would reach out to timberland and attempt to get a replacement box which I knew was not going to happen but went along with the attempt to make it right. To no surprise to me stuarts informed me they were unable to get a replacement box from timberland. They then informed me that they could offer me 15% off on the boots or I could return them. Being that it had already taken over a week to get the boots I figured it would take just along to return them and get my refund. I informed Trevor my concerns and felt that 15% was too low and thought 25% would be fair. Before coming to this number I checked their website and seen they were selling boots for 30-40% off so I figured 25% wasn't asking for too much. Knowing they would have to pay for return shipping and that they would have to try to resell the boots that were shipped damp without a box because the box they was shipped wet to the point of no use would be simpler to give a customer a better discount. At 243.00 Dollars you just have better expectations or the merchandise and the company you are spending your money with. If Stuarts would have been in driving distance I would have returned this stuff the day I got it but since its in another country and I liked the boots I just said forget and kept them. I would be cautious doing business with them in the future especially if you are from out of the country.”

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Posted 3 years ago

“Order confirmed. Cc charged. 5 days later got an email saying a refund is being processed as items not in stock. Ref: 526367 (WEB526367)”

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Posted 3 years ago

“I’m still waiting for my delivery. As mentioned that i will receive my delivery on 29th but it’s not been received yet.”

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Posted 3 years ago

“Was charged nearly the same price in customs charges as the product no notification was given that customs was not included when shipping outside mainland England. Most shops now include or notify of customs charges.”

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Posted 3 years ago

“I spent £350 on some clothes but I still had to pay £9 to send one item back. I should have checked the Stuarts London returns process before obviously, but I am really unimpressed that returns are not covered at all.”

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Posted 3 years ago

“Received my redwing boots which I'm happy with and are a great fit. How ever one of the laces are worn at the top and don't look like they will last long. The boots are supposed to be new. Not happy with this.”

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Posted 3 years ago

“The item arrived much later than was apparent during ordering. This made the received item obsolete the moment it arrived.”

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Posted 3 years ago

“Hello, quality of your products is ok, but sending back a parcel to the UK is a 'pain in the ass' sorry for this expression .. no other deals because of this.”

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Posted 3 years ago

Stuarts London is rated 4.8 based on 19,327 reviews