Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,336 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid a £169 for special edition Edwin/Stuart jeans just gave them a cold wash as i spilit something on them leather label is now blank so how would anyone know these jeans were special what con these could be from anywhere. Labels on my others are better this one i am sure is plastic”

Helpful Report

Posted 6 years ago

“I have make a order on 26 of may, but i did not recieved my shoes till today (7 june)”

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Posted 6 years ago

“package wasn’t properly secured”

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Posted 6 years ago

“Policy regarding refund of delivery was not clear.”

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Posted 6 years ago

“Sorry to say but dispatch was a disaster. Parcel has been sent to a different person 500km away. Shirt still not received. Very sad.”

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Posted 7 years ago

“Website was great and service and delivery. The major issue is the shoes are different from the ones in the picture. The description was Brown/ Gold. The picture had a Yellow gold which is what I liked. The actual shoes are a shiny metallic gold. I do not like this at all.”

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Posted 7 years ago

“Purchased a Barbour quilted jacket, but have returned the item as some of the internal pockets had come apart at the seams. I have returned the item and am currently awaiting a replacement.”

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Posted 7 years ago

“Bought a pair of Armani jeans, the jeans sent are nice but they’re not the same as the ones pictured on their site, they’ve sent a pair from the previous season so i think they’re just offloading old stock and not sending the product pictured. I will be returning fur a full refund!!”

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Posted 7 years ago

“You sent the wrong item.”

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Posted 7 years ago

“I purchased a jacket and then they had to cancel my order and refund because they said it was priced wrongly :(”

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Posted 7 years ago

“After ordering online I decided to ring and confirm the size was an xl after being told it was definitely an xl I felt a bit better. I paid for next day delivery and when it arrived it clearly was too small an more a medium to large. I also paid for recorded delivery for the return so postage in all cost me £18. Not happy”

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Posted 7 years ago

“Timberland Boots 1) Quickly Dispatched 2) Delivered As Agreed 3) Boots/ were badly marked and gave the general appearance of a used pair of Timberlands. 4) I purchase many pairs of boots from the Timberland website, and never have they delivered a pair in this condition. 5) These Boots will now be worn for Dog walking 6) Good company/ poor quality product.”

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Posted 7 years ago

“I’ve ordered my product over a week ago, I am still waiting on my order and I am wondering when I will receive it Please contact me”

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Posted 7 years ago

“To small sending it back”

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Posted 7 years ago

“Bought a pair of jeans I found online that I've been wanting and when I bought it, a few hrs later I got a email saying it was a wrong price and that they just refunded me back.”

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Posted 7 years ago

“I bought a Pendleton wool shirt which has a strong chemical smell. I have the suspicion that it gets dry cleaned and re labeled. I asked stuarts but they dont even answer!”

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Posted 7 years ago

“I have not received the item.”

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Posted 7 years ago

“I ordered pair of black Springcourts. The box arrived promptly. It said black . But inside the pair of trainers was white. However I have decided to keep them as I can't face the hassle of returning them.”

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Posted 7 years ago

“Delivery let them down, their website said delivery on the next working day which would have been the Monday. Waited in all day, Royal Mail tried to deliver on the Wednesday and I collected that Thursday! Not good considering we paid for the service, Stuart's response Royal Mail collected it on the Saturday but didn't scan it and to give it another 24hrs, Royalmail showed me the report collected and scanned on the Saturday this is the reason for my poor rating.”

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Posted 7 years ago

“Website is superb. Unfortunately it's now been a week and I still have not received my item. I accept that you aren't responsible for the Royal Mail but maybe worth considering a more competent delivery company?”

Helpful Report

Posted 7 years ago

Stuarts London is rated 4.8 based on 19,336 reviews