Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,328 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect size sent ,picking error But resolved quickly and efficiently Shame my full return postage was not refunded Beautiful jacket very happy Thanks Andy”

Helpful Report

Posted 3 years ago

“I followed the sizing guide but what I got doesn't fit. If I return it through y'all, it would cost me more money so I'm stuck. Everything else was ok, but I'm stuck with two small pairs of shorts.”

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Posted 3 years ago

“I ordered a spray ground duffel bag It’s very small than it looks in the pictures”

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Posted 3 years ago

“Still waiting for the jacket. It takes a long time … hope I get it soon”

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Posted 3 years ago

“I am disappointed that the item I purchased was shipped with free postage but after returning it for an exchange for a different size, I had to pay the return postage and I was not credited back for the initial free postage but charged for it. It cost me $39.95 to return the item and $23.88 for the initial "free" shipping. A total of $63.83 all because the item was the wrong size.”

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Posted 3 years ago

“I'll do the review when the trainers actually arrive :-)”

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Posted 4 years ago

“Great delivery,jacket was awesome, reason for 3star is it said 1 free return Unfortunately I had to return as it was to small, I asked for a larger size but was told they had stopped selling the brand so I had to pay £10.50 to return the jacket I thought it was unfair as it’s not my fault they couldn’t supply a replacement, although I ordered a bigger one of the same jacket from Madrid and only paid £4.95 post and free return for any reason if not suitable”

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Posted 4 years ago

“Process with purchase was easy , but initially had free postage but then get email saying you need to buy voucher and add postage . Bit rough when purchase is over $500 postage should be covered . Still hasn’t arrived”

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Posted 4 years ago

“I got what I ordered for, but not on time after paying extra for next day delivery.”

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Posted 4 years ago

“The goods supplied were, as usual, excellent quality. The speed of delivery was very quick. However, the ability to access my club 1967 points remains a complete mystery. Most of the shopping I do as a pensioner, is with sale items. Consequently, the paltry 5% discount on full priced items through this scheme, remains unattractive; and the points accumulated, wholly superfluous.”

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Posted 4 years ago

“I have emailed you asking for a returns label as the size and colour are wrong. I have not had a reply”

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Posted 4 years ago

“The quality isn’t the best although they have a goodyear welt and a leather sole they just don’t feel that good they came with a few marks but nothing deal breaking they look smart and overall they are a really good price I would recommend going half a size up if you don’t want tho break them in. Also if you don’t like loud clunky shoes go with a cheaper rubber sole alternative but these are good value for the money I would recommend them.”

Helpful Report

Posted 4 years ago

“I ordered boots from Stuart’s on January 4th 21, I emailed them immediately with a querie in relation to my order and was ignored. The shipping said 1-2 business days, I emailed again after 5 days to ask where my parcel was they informed me that they had launched an investigation with the courier to find out where it was. I was none the wiser a week later and still no boots. The boots finally arrived after a series of emails back and forth on January 23rd. They were way too big for me (if my querie at the beginning was answered I would have known this ) so of course I have to send them back and pay over €20 to return them as they don’t do free returns. Lack of communication with customer service and poor communication between Stuart’s and the courier meaning I will not be ordering from them again. I ordered the exact same boots from a different company and they arrived the next day !”

Helpful Report

Posted 4 years ago

“No tracking of my item for days, which is relatively understandable considering the pandemic. I still haven't received my parcel. What I like less, however, is the fact that I've been waiting for a reply since Wednesday after sending a request to your customer service email (today's Saturday) . I've gone through worse, but definitely also better”

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Posted 4 years ago

“Overall I was very satisfied with the service the original cap I ordered was payed for but then came back saying you could not find it in the warehouse so I asked if it could be ordered but unfortunately you said you where not going to stock this item again so ordered another Stenson flat cap and I am very pleased with my purchase”

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Posted 4 years ago

“Hi The items I purchased were too small I am still waiting for a return postage label so I can exchange for a larger size”

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Posted 4 years ago

“While I’ve been very pleased with the selection of items and the pricing, I am disappointed that I placed my order on December 20th, paid extra for expedited delivery (~$20), and I still have not received by order (it is now December 27th). Apart from that, I would order again from you. Thank you.”

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Posted 4 years ago

“Bought a coat from Stuart's. Excellent customer service. But... there is a but. As with most retail the size charts are not correct. I hope Stuart's will review them. I am a 42inch chest and bought a coat according to the size guide. This was way off in relation to me..I know this is not exclusive to me but the the charts are off 3-4 inch from a medium to a large. They dealt with the returns issue very well and had the correct size sent to me as soon as I return the first coat back. Don't like online shopping for cloths but they did deal with the issue quickly. Postage was free on this occasion. I would use them again.”

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Posted 4 years ago

“Hello, The only negative aspect of my order is the shipping. After 9 days I cant still track my order. For the future, try to opt for a more reliable carrier (like UPS, DHL) considering also the price paid for my item. Thank you”

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Posted 4 years ago

“Happy with the purchased product, poor delivery and communication around it, arrived 2 days later, than informed.”

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Posted 4 years ago

Stuarts London is rated 4.8 based on 19,328 reviews