Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,342 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

Write Your review

Tell us how Stuarts London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was lost during shipping. Never received it”

Helpful Report

Posted 5 years ago

“I paid for a delivery service,and was given a 4 hour window-I waited in for over 4 hours and the parcel didn't arrive on time.I went out,and while out had a card delivered saying they had attempted to deliver(outside the specified time)so I had to pay for further re-delivery on another date.If they cannot honour a delivery time,they shouldn't offer them-if I pay for a service,i expect to receive it”

Helpful Report

Posted 5 years ago

“Website not clear.”

Helpful Report

Posted 5 years ago

“2 small can’t send back”

Helpful Report

Posted 5 years ago

“DHL is the worst delivery company on the planet. They have “attempted” delivery twice in which the driver didn’t leave with the leasing office. Still waiting delivery but I won’t get my hopes up. I won’t order from Stuart’s again unless they use Fedex.”

Helpful Report

Posted 5 years ago

“very quick delivery-great product i ordered a ski bag”

Helpful Report

Posted 5 years ago

“The polo shirt I received was small fit so I had to exchange for a bigger size. This should have been mentioned on the website as Small Fit”

Helpful Report

Posted 5 years ago

“After 1 week I don’t received the products.”

Helpful Report

Posted 5 years ago

“Wrong size received. Will be sent back after Ive paid for postage. First and last order.”

Helpful Report

Posted 5 years ago

“Absolute shambles, ordered item. Another order came within the package. Had someone else’s billing details address etc. My order went to him. Had to print a label and repost on the company’s behalf. Will not use again”

Helpful Report

Posted 6 years ago

Dear Sir, We get it right 99% of the time, it was a genuine mistake that the boxes got mixed up when adding address labels. Apologies for any inconvenice. Kind regards Trevor CS team Manager

Posted 5 years ago

“I got a defective product with damage and sent pictures and the customer support rep just replied with I can’t see the damage, not helpful at all.”

Helpful Report

Posted 6 years ago

“Very poor, yes, correct we received the item wrong and no easy assistance for the refund. in my opinion you have to improve a lot your online sale department . reagards Nicola”

Helpful Report

Posted 6 years ago

Dear Nicola A free returns was offered - from Italy, Which was used. As soon as the product came back a refund was processed. We do apologise about our error on sending out the incorrect size. We have had a strict word with the Picker on that day that pulled your order. Apologies for any inconvenience caused. Kind Regards Trevor CS Team Manger

Posted 5 years ago

“bought these for my son for his birthday and the quality of these chino's is second to none! Great value and they look so good!”

Helpful Report

Posted 6 years ago

“I ordered one pair of shoes 11 days ago; payment with PayPal was confirmed, and I have yet to see the shoes or be notified what is going on. I have contacted Stuarts London and PayPal.”

Helpful Report

Posted 6 years ago

“Great service. Timely delivery as always”

Helpful Report

Posted 6 years ago

“Disappointed boots uncomfortable unwilling to assist because I have worn them - how am I suppose to check unless I wear them! Never purchase from them again”

Helpful Report

Posted 6 years ago

“Ordered a pair of lois jeans 36 waist ,came to me about 2 sizes to small,then I ordered a bigger size and you didn't have them ,also when I ordered the jeans they were supposed to be straight leg and came to me skinny leg .. I then ordered a pair of 501 38 waist 30 leg ....and they turned up 38 waist 34 leg ..so I will have to pay to have them taken up now... Not to impressed with the service to be honest....Antony Curry”

Helpful Report

Posted 6 years ago

“As an Australian customer I found Stuarts to be a rip off compared with other online sellers in terms of shipping. $19.95 initially, then I had to spend another $17 to return the item (which took a month!) when it was the wrong size (my mistake). Then when they didn't have the size I needed they wouldn't refund, only credit, meaning I'd have to order something else and pay another $19.95 postage! Thats $57 in postage for what will be a $60 item! I explained my situation but they refused to refund. Aussie buyers beware! Plenty of much better online options - ASOS etc. They really shouldn't sell to Australia if they can't be reasonable. Terrible customer service.”

Helpful Report

Posted 6 years ago

“Shocking service!!!! My item got sent to another customer and I received theirs, I understand mistakes happen but the real issues started from here. I was then asked to print out a postage label and take it to the nearest post office, which I did. Once at the post office the label provided wouldn't scan so called Stuarts who said we can send another that "should work". After printing another postage label and another 15 minutes walk, in the rain on my lunch break, the second one also didn't work. I told them i'd had enough and to arrange collection of the item, which they then refused to do. I then offered to pay for the postage myself and they could send me the money, they agreed and I was paid back the postage. Despite doing this and trying to help out my original item wasn't sent out until they had confirmation the wrong item was in the post and en route to the original customer before my item was sent out - 7 days late. Still not received my item despite it apparently being on a pre 1pm guarantee.No discount or was offered whatsoever and it was expected that I waste my own time again and again. I honestly cannot believe the service from this company and will not be going no where near it again”

Helpful Report

Posted 6 years ago

“Stuarts i don't have a problem with there service is excellent and my favourite shop to go to, it's DPD that's the problem still waiting for my items.”

Helpful Report

Posted 6 years ago

Stuarts London is rated 4.8 based on 19,342 reviews