Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,342 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 48 and received a size 58. The delivery was fast though so in normal circumstances I would rate highly.”

Helpful Report

Posted 9 years ago

Dear Sir , The website list the sizes in UK. We can see you were trying to buy a size 48 Italian which would have been a UK 38. As We have written a size guide out that explain all the displayed sizes. As you ordered a UK 48 a Italain 58 was sent out. Sorry for the confusion, however as a UK website we list all sizes according to UK. Kind Regards Trevor

Posted 9 years ago

“I ordered a Baracuta G9 jacket which was described as "original". It was in fact an updated slim fit version in a newer fabric. I called customer service and was advised that only the newer slim fit version was available and I could opt for the G7 instead if I wanted a fuller cut. Unfortunately, I don't really like the G7 design. The new G7 fit was not what I had hoped for, but my tailor made it work. I was also surprised to get a $60 customs bill from the US government that was unexpected. The two reasons that I bought from Stuart's instead of a US retailer was the expectation of getting an original fit G9 and the lower price. I didn't get the original fit, and with customs charges and alteration fees my cost was significantly higher than what I could have paid in the US. All in all, a less than satisfactory experience.”

Helpful Report

Posted 9 years ago

Dear Mark We fully appreciate your frustration and without trying to win points, I would like to draw your attention to the description of the jacket on the right of the image. It does state Slim Fit, and the "Original" meaning Baracuta the Original makers of the Harrington. Also we do not stock a G7 the only alternative is G4 which is just marginally looser in fit. As for customs charges to the USA , you will not pay the VAT (duty) for any product in the UK, as you are making an international purchase. However once you buy from abroad you are potentially importing the product to your country. Which means that if you do not pay the UK duty you will have to pay your own countries Customs Duty. We have highlighted this in Red writing on check out so there are no surprises and as any foreign customer not paying UK tax will be made aware they are going to pay their countries import tax. The couriers send the bill as they pay the tax on your behalf to avoid delay in delivery and then request you pay them for clearing your parcel through customs. Furthermore please do see the Helpdesk at the footer of the website , which leaves "no stones unturned" and explains every step of buying from abroad in more depth and our general policies. Kind Regards Trevor.

Posted 9 years ago

“Bought jeans on a Monday to wear on a Friday still awaiting delivery Royal Mail tracker advising not yet received three days after you advise item dispatched Unhappy customer”

Helpful Report

Posted 9 years ago

Dear Sir After an investigation - we can confirm that Monday was a Bank Holiday thus a national holiday through UK. Due to this fact no one was working in the office or nor could we have access to any courier company. We apologise if this was not made more clearer at the point of purchase. The general delay was due to the parcel being sent out on Tuesday the day after Bank Holiday Monday - due to the order placed - not being a Next Day delivery this will take a normal of 2-3 working days to arrive. We appreciate that in future we should make more effort to highlight that a national bank holiday may cause delay in processing orders. I do hope this clears up any misunderstandings , as this was also, what I believe was the same you were told over a telephone conversation with a member of the dispatch team , prior to leaving this review. Kind regards Trevor

Posted 9 years ago

“Paid £142 for shoes, then they Emailed me to say they had not got the shoes any more they had either allready been sold, Or could not find them in the warehouse.... and they give me £5 as a good will gesture added to my wallet. Wow. I'm Really over the moon with that.”

Helpful Report

Posted 9 years ago

Dear Kenneth - We are sorry to cause you any inconvenience, as none was intended. After some further investigation, the item you bought was the last in stock. We had two orders within minutes for the same shoe. The stock control system does take 1-2 minutes to update. In this case it was unfortunate that you made a purchase within this time frame. The order had to be dispatched to the first order on the system. A refund for your order was issued promptly and a gesture of goodwill, we credited your account for £5.00 - After trying to track another product from the Supplier this wasn't an option as the item was part of a seasonal stock programme, which is now deleted from future collections. We are sorry that you didn't find this sum to be satisfactory. We do hope in future we are able to offer you a smoother purchase to help you restore your faith in Stuarts London. Kind Regards Trevor Customer Service Agent.

Posted 9 years ago

“Contacted Stuarts through the online contact form and via Facebook message a total of 5 times before someone eventually got back to me regarding the sizing of an item. Was informed the item I was enquiring about was a UK46 which equated to between xxl and xxxl. Item was subsequently ordered and when it arrived, it was actually a size Small. I also paid for guaranteed next day delivery before 1pm at £7.95 which didn't arrive when it was supposed to either. All in all a poor shopping experience and would put me off using Stuart's again.”

Helpful Report

Posted 9 years ago

Dear Mr. Baine, Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience this may have caused you. Your Facebook message was sent on the 31st of July, being replied on the 1st of August. If you have any other urgent request, please send it to customerservices@stuartslondon.com, where normally we reply quicker. All the stock and sizes are checked before we send a item to our customers.If you have received the wrong size, our apologies Mr. Baine. Please send the item back for inspection, we will refund you the amount you paid for postage and we will refund in full the money you paid for the item. We sent you the item on a next day delivery the day you placed your order (Friday). Due to unforeseen circumstances, to Northern Ireland the channel crossing deliveries were delayed. We had no information about the delay or else we would have taken action to resolve the issue. We apologize this didn't work for you this time. Kind Regards Tiago ( Customer services Manager)

Posted 9 years ago

“It's was not satisfy me”

Helpful Report

Posted 9 years ago

“not great, bought a shirt on Tuesday was contacted 48 hours later to tell me the item was out of stock.”

Helpful Report

Posted 9 years ago

“Bought 2 items in the sale one of which was quite obviously marked, looks like sun damage. Disappointing that this wasn't picked up when the item was packed. Fast efficient delivery though. Would give another try.”

Helpful Report

Posted 9 years ago

“My issue is not so much with Stuart's but with the Post Office. I've still not received parcel. I go on the website to track and it just says "it's on its way". It's just as well it's not an essential bit of clothing for an occasion or I'd have missed the event. Poor from the post office.”

Helpful Report

Posted 10 years ago

“Although my payment did not go through they still sold the jacket i wanted.”

Helpful Report

Posted 10 years ago

“Ordered shoes, seemed a real bargain, then told after checking in the warehouse, there were none left. Gave £5 voucher to be fair, but still disappointing.”

Helpful Report

Posted 10 years ago

“Ordered shoes, seemed a real bargain, then told after checking in the warehouse, there were none left. Gave £5 voucher to be fair, but still disappointing.”

Helpful Report

Posted 10 years ago

“I placed my orders with a diffrent delivery adress as it's christmas, payment was took and on delivery day I was contacted and told my orders can't be shipped as a measure to protect against fraud. Although I could resolve this by sending photo identification I couldn't as I'm in london with work and had no photo id present. The staff who contacted me was very polite and clear it still didn't help my situation.”

Helpful Report

Posted 10 years ago

“sent my ordered parcel to the wrong address even I gave you the right one.”

Helpful Report

Posted 10 years ago

“It took me almost an hour to order one item online. Your website rejected all my credit cards... And I was on the US website. Had to sign up for paypal to make order. You are lucky I could not find a nicer umbrella for less than double the price.”

Helpful Report

Posted 10 years ago

Dear Sir - We have a look into this, and we don't have any issues on the US site at all. Looking through the transactions it seems some of the other cards may have declined. Apologies for any inconvenience caused. Kind regards Customer Service Team Member

Posted 10 years ago

“the products are very good shipment to European countries and 'too good, the only flaw are the repayments now I am to have two pairs of the same shoes with different numbers because a pair of shoes and' big and I can not ask for a refund only in money but spending a good cause 'shoes I bought are in balance.”

Helpful Report

Posted 10 years ago

“Your delivery company is letting you down. I'm still waiting for the goods to be delivered. If you have used Royal Mail, I could have picked my goods up as they weren't left as I wasn't in at the of first attempt to deliver them. I made arrangements for them to be re-delivered only to be let down. I have no idea what is happening. I would now be reluctant to use you again. Yours in frustration Ian”

Helpful Report

Posted 10 years ago

Dear Sir In future please use an address you will be available at the time of delivery, and if you do instruct a change , this will cause delay as a parcel will be in transit the next day and have to be returned back to the Depo to be re-assigned to another address, to avoid the parcel from getting lost and not being tracked. Please see your updates below which are available to you via the email we sent you. 08 Aug 2014 00:20 Raunds Your parcel is with your nearest delivery depot in Raunds 07 Aug 2014 07:12 Raunds Your parcel is being held in our DPD Raunds depot 06 Aug 2014 18:52 DPD Consumer As requested, your parcel will now be left in your selected safe place on Fri 08 August 2014 06 Aug 2014 12:13 Raunds We were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 07441929 06 Aug 2014 07:37 Raunds Your parcel will be with you today 06 Aug 2014 02:26 Raunds Your parcel is with your nearest delivery depot in Raunds 05 Aug 2014 21:36 Hub 3 - Birmingham We have your parcel, and it's on its way to your nearest depot in Raunds 05 Aug 2014 16:13 West London We have your parcel and it's on its way to you

Posted 10 years ago

“It is not arrived.”

Helpful Report

Posted 10 years ago

“Its not okay to oversell the White huarache, making people think they have the shoes.”

Helpful Report

Posted 10 years ago

Dear Sir, We are sorry we are sold out of the Nike White Huarache. There is no intent to oversell any product, as we then have to make a refund which costs us a commission to send back funds. We would much rather provide the product. The problem occurred as the orders were coming in faster than the website could update. We litterly had 1000's of people try and buy at the same time. The Website needs a 30secs to a minute to update a stock level after a purchase. Orders were pouring in every 5-10 seconds, which caused the issue to allow people to buy those sizes that had actually sold out. All the stock was sold in 13 minutes. Unfortunately we had to let down around 40 customers including yourself. We allocated stock according to time of order placed on a first come first serve basis. We will work to improve our system to avoid any future sudden rush for one given product. Kind regards Stuarts London

Posted 10 years ago

“My experience from this website has not been a good one. I bought a leather jacket and when it was sent to me it looked nothing like the picture on the website and because it was a sale item I was only given store credit. I recently purchased some more items from the website including a pair of trousers that on the website looked a completely different colour to the ones that I have been sent.”

Helpful Report

Posted 10 years ago

Stuarts London is rated 4.8 based on 19,342 reviews