Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,349 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I need to change these shoes to 41.5 - they are too tight for me”

Helpful Report

Posted 8 years ago

Hi Please can you contact customer services on 0208 735 1801 and if a replacement is available they can guide you on how to make an exchange.

Posted 8 years ago

“usually very prompt on delivery.but since you've changed delivery company ,not so promt”

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Posted 9 years ago

“Item hasn't arrived yet”

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Posted 9 years ago

“I ordered 32 inch waist and 32 inch leg Paul smith jeans,so I thought I'd get 32 Long,I've received 32 inch waist R meaning regular? They fit perfect but just a little bit shor! So would I be right in saying 32 inch waist and 32inch leg is long or regular?”

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Posted 9 years ago

“Efficient company. Unfortunately goods were not as described. Was told to return them and was surprised when I had to pay the cost of the return. Even though the problem was from their side.”

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Posted 9 years ago

“Item arrived very quickly. Iniially I thought that when I first registered I would receive a 10 percent discount. It did not happen, also I thought that I was to receive a pair of socks, never happened. It may be that I made a mistake.”

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Posted 9 years ago

“The loyalty scheme needs to be reconsidered. The points needed to reach the different levels are so high that it doesn't serve as an incentive. The gold membership threshold should be 50,000 points and silver should be 20,000. Also stock more adidas consortium footwear if you can. Most of their upcoming sneakers will sell out immediately.”

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Posted 9 years ago

“my name is not conclus but monclus it's surely an error of logistic shipment thank you for your comprehension.”

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Posted 9 years ago

“Not a bad web site etc but for two things, ordered a jacket in small and med and received two smalls! So now waiting on a new order of just the med jacket. But the worst thing about web site is that it's soooooo slow! Skipping between items and pages is very very frustrating. (Like the Internet 15years ago) half the time I have to refresh the page as it just gets stuck. Mr Wood”

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Posted 9 years ago

“I haven't received the items yet.”

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Posted 9 years ago

“i HAVEN'T RECEIVED IT YET!!”

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Posted 9 years ago

“The gloves were of good quality, but they had obviously been returned before, and sent out again without being properly repacked. They were separated and the protective wrapping had been torn open and crumpled, and was sent on to me in that state. This is not ideal for a Christmas present. I do not want to send them back at this point, and have rewrapped them properly, but it does not give a good impression of your service.”

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Posted 9 years ago

“Good attemp, quick sphipment but very expensive”

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Posted 9 years ago

“very fast, efficient service, however i would not order online from here again as they are somewhat behind the times, unfortunately the item did not fit but to send it back you have to print out the returns form yourself (i had to go to a library as our printer does not work!), and also pay to send it back, which is not too much of an issue, however i was only given a 'partial refund', so it seems the delivery is not free either! better off finding the same item from a 'chain store'. I would not order here again due to these reasons ^”

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Posted 9 years ago

“Friendly web site easy to use, prompt service. Unfortunately the size I ordered (XL) was more like a large, so too small and had to be returned.”

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Posted 9 years ago

“I paid for next day delivery on my item at the checkout selecting the option of 'next day delivery-before 5pm' I thought this meant I can have next day delivery if I order before 5! Apparently not so I didn't get my next day delivery. Other than that the order was fine.”

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Posted 9 years ago

“Not of the same quality as my previous pair of gant rugger shorts, however good value in the sale, and as a sale item cannot be returned, will be ok for summer use.”

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Posted 9 years ago

“Item arrived within 2 days as normal post. Item looked fine but too small. Had to return for a refund at additional postage as not free returns. Good phone & email support otherwise.”

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Posted 9 years ago

“Delivery of item was very quick and efficient. However have had to return item as was a Hugo boss shirt xxxl but when tried it on was too small, bearing in mind that I usually fit Ralph Lauren and other brands xxl , Hugo boss obviously come up very small. Would be good idea to advise customers of which brands come up small or larger as have wasted postage and packaging costs.”

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Posted 9 years ago

“Speedily administered, but cannot yet comment on the product - Royal Mail texted me that they allegedly delivered, which they did not.”

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Posted 9 years ago

Stuarts London is rated 4.8 based on 19,349 reviews