Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,327 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Embarrassingly bad ordering experience. I paid $35 for 2 day shipping but didn't receive my order for 9 days AND IT WASN'T EVEN WHAT I ORDERED. Returning it has been even more of a hassle. It's been over a week of back and forth emails just to return them and it still hasn't happened yet.”

Helpful Report

Posted 5 months ago

“Not a good experience with this Company. An item I ordered, I never received. I filled a claim with the USPS. They determined the package was indeed delivered to my address and to check with other tenants in my Building (8) apartments. No one has seen this package. I sent Stuart's the letter from USPS. They told me I need to file another claim to re open the investigation. What is the purpose for this? Only a sane person can determine that the package was stolen. This item cost me $260, which is a lot to lose for anyone. I would not ever deal with Stuarts again and recommend to anyone thinking of buying merchandise from this store.”

Helpful Report

Posted 6 months ago

“I'll give you a review when I receive my product”

Helpful Report

Posted 6 months ago

“Placed an order online. Received the wrong item; not what I ordered and had to pay $45 to send it back!”

Helpful Report

Posted 6 months ago

“I am very disappointed. I paid 47€ more than the bill. It is a shame. To avoid”

Helpful Report

Posted 6 months ago

“HO PAGATO 32 EURO AL RICEVIMENTO DELLE SCARPE. NO SONO ARRIVATE LE SCARPE, CHE AVEVO ORDINATO. SERVIZIO A DIR POCO PESSIMO! 180 EURO BUTTATI VIA! SONO INDIGNATA. MAI PIÙ MI RIVOLGERÒ A VOI Maristella”

Helpful Report

Posted 6 months ago

“Great prices, great website - placed order for three items and got an email next say saying trainers were nit in stock. other items received - one way too small and other way too big (not their fault but most good companies have a size guide for customers. Returned two items using royal mail next day & got an email asking if i wanted a refund or a credit note for one item, but no mention of 2nd item. emailed back & no response yet - chased again today. will avoid in future as not worth the hassle”

Helpful Report

Posted 7 months ago

“Horrible customer service!”

Helpful Report

Posted 7 months ago

“They don’t even know what products they’re selling on their website. They can’t be bothered to take their own product shots or to learn what they actually stock. Ordered one thing, got something else entirely. Wouldn’t bother with them.”

Helpful Report

Posted 8 months ago

“Highly unreliable retailer. Ships high end goods using standard parcel service instead of a proper parcel service for international. Package was rejected at customs due to their negligence. Check their fine print before doing business with this company. There are plenty of other options.”

Helpful Report

Posted 8 months ago

“Your service was swift, keep up the good work. Will buy again from you soon.”

Helpful Report

Posted 8 months ago

“I did not recieve my parcel. After three weeks i did contact The Shop and got a wrong shipping number with a wrong adress and wrong signature. No response by the Shop and no refund Till today… i will Write a update, if i get a response.”

Helpful Report

Posted 10 months ago

“Had to pay shipping for exchange . This was going to US and I understand the cost bit this was for an exchange not a refund!”

Helpful Report

Posted 1 year ago

“Wrong item sent. And the correct item was now sold out. First time using Stuarts London and the last. Wrong item sent back today, just waiting for a refund”

Helpful Report

Posted 1 year ago

“Very poor customer service, would not buy from this company again.”

Helpful Report

Posted 1 year ago

“I bought an item for my partner's birthday, and they sent the wrong model. They were unable to return it for the original item that I was under the impression that I bought as all models suddenly switched to out of stock online. This was an embrassing ordeal for myself; I should never have been able to purchase the items if they were out of stock.”

Helpful Report

Posted 1 year ago

“Not received my parcel, awful customer service. Told package was delivered and photo the was the back of the couriers van. Christmas present that won't arrive as is takes up to 10 days to process the claim, on day 8 now.”

Helpful Report

Posted 1 year ago

“Very costly mistake. Nearly £10 to return and a further £3.95 subtracted from refund.”

Helpful Report

Posted 1 year ago

“Beware! Delivery/Returns scam I Purchased a pair of shoes online with £3.95 delivery charge free. This was detailed on my receipt. I returned the shoes, at a cost of £4.64. The cheapest option they offered. My purchase cost was refunded minus £6.95. The total cost to me being £11.59. I queried this and was offered a postage refund for the error as a good will gesture. The amount refunded was £3.95, this was no gesture and only went some way to rectify the mistake. Whilst they may claim this is within the terms, it is at best misleading and bordering on fraudulent. I am very disappointed in this retailer and would not recommend them. Stuarts of London, you need to do better!”

Helpful Report

Posted 1 year ago

“Not happy that my sons birthday present has arrived and doesn't fit and it is now going to cost be $87 to return. I will be getting my money back and it will be the last time I purchase anything from this site again”

Helpful Report

Posted 1 year ago

Stuarts London is rated 4.8 based on 19,327 reviews