Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,354 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“decent service”

Helpful Report

Posted 11 years ago

“A good service, although the £10 ewallet discount (from previous purchase) was never applied, even though I requested this & it no longer shows on my account, on my last purchase. Just failed to discount at checkout! Otherwise.... a great shop!”

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Posted 11 years ago

“Service slow to receive the ítem (1 week) will be better without shipping costs Regards Fernando”

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Posted 11 years ago

“espero recibir el pedido”

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Posted 11 years ago

“Not been delivered yet to comment”

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Posted 11 years ago

“The shoes are great but the pricing appears inflated on the web these shoes at other stores were reduced from £80 so that is a concern.”

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Posted 11 years ago

“Bought a shirt, got confirmation but the next day you e mailed me and told me it a had sold out!!”

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Posted 11 years ago

Hi We apologise the last item you had purchased was not to be found in the stock room. As it was the last one, we tried to order another one in, but the supplier has also sold out of the shirt. Apologies about this, but it can happen during sale times, when the store and webshop are selling out of the last items. Kind Regards Ravi Grewal

Posted 11 years ago

“the item from stuarts London came in good time with good communication from seller unfortunately the item I brought did not fit. I contacted stuarts who said they were happy to refund the item and they were very helpful. my only complaint is that not only did I have to pay for the item to be delivered I then had to pay the postage on the returns and then the initial postage got taken off my refund!!”

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Posted 11 years ago

“Hard to return items, the royal mail tracking tends to tell you things have arrived a day late.”

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Posted 11 years ago

“d”

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Posted 11 years ago

“Belt is slimmer than I expected (38mm) It does not feel very robust, I think it will stretch but looks nice and for the price paid (£39.99) I am reasonably happy. Delivery was very prompt with free standard post.”

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Posted 11 years ago

“thanks for the timely delivery i am a USA customer your check out site would not take 2 of my credit cards ! NOT GOOD had to set up paypal which i really did not want to do please be aware USA cards also do not have a start date only a valid thu date thx david”

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Posted 11 years ago

Dear Sir - After reading your review, we have taken this into account. Also due to the higher volume of US customers shopping with us, we now have started to accept American Express on our site. Hope this helps next time you order with us. Kind Regards Ravi Grewal Director

Posted 11 years ago

“Haven't received order yet!”

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Posted 11 years ago

“Good although my request for my delivery to go to a neighbour was accepted yet they still failed to deliver the parcel”

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Posted 11 years ago

“The clothing I bought are looking good, but I discovered that the yellow Gabicci shirt is of bad quality (black stripes in the fabric).”

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Posted 11 years ago

“Considering I had to pay for delivery and I have still not taken delivery of my items I feel the dispatch process could definitely be improved.”

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Posted 11 years ago

“I am giving a satisfactory as the colour that I wanted my product to be isn't the same colour that it showed in the website. I bought the Nike blazer's in deep royal blue. The website picture shows a dark colour in the but I received a product which isn't the same dark royal blue colour as it shows in the website. Thank you.”

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Posted 11 years ago

“I ordered my new shoes from yourselves as a first time customer (im a size UK6) and after checking your website it confirmed that a EU40 is indeed a UK6 but when my new shoes arrived they looked big and when i checked the size on the box it says EU40 UK 6.5 now i absolutely love these shoes and really did and do not want the hassle of sending them back to yourselves so im gonna try and fill them the best i can with inasoles and make do, I really cant fault the service ive recieved from Stuarts in the delivery and the quality of my new purchase but i know I wouldnt have purchased the shoes originally if id known that a EU40 was indeed a UK 6.5 which it indicates on your website.”

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Posted 11 years ago

“You forgive but my orders with n º 57921 (WEB57921) and 58006 (WEB58006) have not come to his target thank you”

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Posted 11 years ago

“thanks for the quick order. but hoped to send FedEx wish for all Russians choose the postal service. royal mail order will not go less than a month. for this method of sending high shipping costs from your competitors cheaper delivery 8-15 pounds”

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Posted 11 years ago

Stuarts London is rated 4.8 based on 19,354 reviews