Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,327 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A BRITISH XL IS NOT AN AMERICAN XL. THIS MEN'S VEST WAS TOO SMALL FOR THE RECIPIENT AND THE COST OF SHIPPING IT BACK IS PROHIBITIVE”

Helpful Report

Posted 2 years ago

“I'm still waiting for the jacket I ordered and paid for...”

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Posted 2 years ago

“Where do I start? I ordered a pair of boots from Stuart’s of London. They arrived with marks on each heel where a previous customer had kicked them off. I complained to Stuart’s who tried to pass this off as normal. See pictures and make up your own mind! I said these were unacceptable to me but would begrudgingly keep them if they were willing to offer a 10% discount. They did offer to exchange them but being so close to Xmas with lots of delivery delays due to postal strikes this wasn’t something I could accept. Stuart’s wouldn’t budge on a discount so I had no real option but to accept. They were pretty awful to deal with and tried to bully me into not writing this post, saying they would have me done for defamation! Now when you clearly state what happened factually they cannot do this. The fact that they tried to bully me and even said this is appalling. If you go on lots of review sites you will see that lots of other customers have had problems with them. I wish I’d of listened to other customers complaints. I will never ever use them again and would certainly never recommend them. Im sure Stuart’s will come on here with some kind of silly reply as I’ve seen on other review sites. All I can do is show you the pictures and tell you what happened factually.”

Helpful Report

Posted 2 years ago

“when I enquired about the item I purchased i asked how much it would cost to return if it did not fit, no one mentioned any more than just the return postage. However it included postage to me as well and cost £12 in total. I think it is sneaky and very disappointing to not make this clear. Unlikely to repeat any purchases from you again.”

Helpful Report

Posted 2 years ago

“I didn’t receive my parcel. They told me to allow five days for the delivery partner to investigate (which involved the driver returning to the address to essentially interrogate my mother and the neighbours). The driver then had the audacity to request I personally knock around doors because they cannot “remember” where the left the parcel and the retailer actually relayed that request to me as if that was an acceptable explanation. I couldn’t believe it. Two weeks since the parcel was allegedly delivered, I have no parcel and no refund. Stuart’s will expect you to wait for their delivery partner to compensate them first before they refund you (which is DPD by the way, that should have been the first red flag) which involves you having to wait for a form in the mail. So essentially they have you work to get THEM compensated before yourself. We’re currently experiencing strikes and clearly they don’t even send 1st or 2nd class because I still haven’t received form which was meant to have been sent last week - again this is according to Stuart’s, DPD had no idea what was going on and the woman on the phone sounded puzzled when I asked about the alleged “form” I had to sign, so I don’t know if they made up the stuff about the form. Christmas is at the end of the week and I don’t have a gift or money to replace the gift for the loved one. Filing a dispute with PayPal and my bank. Worst experience ever! Edit: Finally got a refund now I filed a dispute with PayPal and the refund was in FULL. If you came here looking for advice, I’d suggest disputing through your payment method because that’s the only way you get movement on a refund. Stuart’s are not interested in adhering to the Consumer Rights Act, hide extra in the T&C’s to make returns extremely difficult and the “Customer Service” reps do well at sounding like they want to help you. They don’t, they want to drag out the process til you give up. Be very wary of this company.”

Helpful Report

Posted 2 years ago

“It has been almost a year and i have not received these shoes that i ordered for my father for the 24th of May. We tried calling, nothing. We have looked at the tracking from Royal Mail and it still says it's being dispatched despite it being more than 6 months. I would want my money back or the shoes. This is stealing.”

Helpful Report

Posted 2 years ago

“I ordered two pairs of Burlington Socks on your website and paid for them. But only one pair was delivered, the other pair was 'Out of Stock. Refund was promised. I would have the liked the ch ance of choosing another pair from In-stock. Terrible Service”

Helpful Report

Posted 2 years ago

“I am very disappointed that you would use an undependable delivery method during a labour issue to deliver my item. If not for Amber I would have no updates on my item and when or if I will ever receive this holiday gift in time. Very disappointing to say the least. Still not received though ordered November 29th.”

Helpful Report

Posted 2 years ago

“Purchased on black Friday, took my money via amazon pay however never had any correspondence from the company regarding my purchase and still waiting for a refund to my bank. When I try and make contact the phone rings 3 times and then I get an engaged tone?”

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Posted 2 years ago

“It’s 2 weeks that I did my order and I’m still waiting to receive it. Is impossible to kk ow where is it. I payed 2 weeks ago and still nothing!”

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Posted 2 years ago

“Still haven’t received my item.”

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Posted 2 years ago

“Ordered on 29th Nov, Order Ref:WEB582030, paid a delivery fee of £3.95 for purchase of £62.45 and yet not turned up and no tracking detail. Extremely poor delivery and customer service. Will not buy again from these lots”

Helpful Report

Posted 2 years ago

“Un verdadero desastre, compró a buen precio, en ningún momento avisan que no has pagado tasas cuando llega hay aduana tienes una tasa de casi el 40 por ciento. Y cuando devuelves te dejan sin reembolsar 40€, vamos un auténtico robo.No recomiendo comprar nunca. Te quedas sin nada y encima con 40€ menos, una estafa.”

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Posted 2 years ago

“Absolutely disgraceful customer service. I had to return an item because it was too big, not only did I have to pay for the return postage but as the item was shipped free of charge Stuarts then deducted the amount it would have cost them to ship to me.”

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Posted 2 years ago

“Hello! My jacket is not here long time ago!”

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Posted 2 years ago

“Never received my order, waited 2 weeks, now they are not replying to emails as I want a refund of £104. 50”

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Posted 2 years ago

“Poor returns policy”

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Posted 2 years ago

“I still haven't received my item 😡”

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Posted 2 years ago

“Shopped for the first and last time, what more can I say”

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Posted 2 years ago

“The order arrived today, the jacket i bought looks like has been brushed/washed, i had to pay 60 euros of taxes not mentioned on your site. I couldnt be more disappointed”

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Posted 2 years ago

Stuarts London is rated 4.8 based on 19,327 reviews