Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,327 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was good, clear sizing and the right information needed to purchase. The order was placed Friday night and i got it Monday morning, a day earlier than I’d have expected. That was great, however i bought over a mobile and must have missed the fact that the prices listed were exVAT, so thought there had been a checkout error. This was an unnecessary wrinkle.”

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Posted 2 years ago

“Cracking Jumper, Great Service.”

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Posted 2 years ago

“Well I ordered some boots on-line, good price and what I wanted but turns out they did not have them in stock for delivery and notified me fairly promptly and refunded my money. So wasn't really too upset”

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Posted 2 years ago

“It was almost perfect until I got charged for shipping! On my previous purchases when it went beyond a certain amount international delivery fee was free. It appears this is No longer the case....😔”

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Posted 2 years ago

“Fast delivery and item as described.”

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Posted 2 years ago

“Clothing is nice. Delivery before time. Very happy.”

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Posted 2 years ago

“Great servicez”

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Posted 2 years ago

“Great help on the phone before purchase (yes, you can talk to a real person with good product knowledge : this is an excellent feature which is becoming increasingly rare), good turnaround and delivery and easy return for an item that was too big. Good overall experience. I will be using Stuarts again.”

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Posted 2 years ago

“The shoes arrived as described and looked great. Five stars would be warranted were it not for the delivery time. Ordering from the EU is a bit of a problem though. The shoes took almost a month to clear customs and I had to, unfortunately, pay 50 EUR customs duty. The Black Friday deal turned out to be more expensive than the normal price. This is not Stuarts' fault, but that of the UK leaving the EU.”

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Posted 2 years ago

“Stock, customer service, shop are all bang on. The only thing I would say, to give a constructive review, is that your website could possibly benefit from a bit of an update. A bit of a UI/UX review is never wasted. I know it’s a bit of a lazy cliche, but Squarespace sites look really slick.”

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Posted 2 years ago

“I love this online store; however, I find it difficult at times to shop as a client living in the United States. For one, I have been a loyal customer for nearly 7 years. Any promotional codes are invalid for me, and I have to pay a surplus to exchange anything online. A one-time courtesy exchange for loyal customers abroad would be nice to implement in the future. The returns process was quite expensive and options for a carrier are limited. I would give Stuarts London a five, but my most recent experience was dismal.”

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Posted 2 years ago

“I like dealing with Stuart’s mainly because of the ease of exchanging items i have bought as presents which haven’t fitted as well as I hoped.”

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Posted 2 years ago

“Prompt delivery, and everything was received as expected.”

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Posted 2 years ago

“Fast and excellent service, I would have preferred to know the shipping and customs clearance first, I will leave a good review, thanks Valerio”

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Posted 2 years ago

“Ordered a Gabicci packed well good quality arrived in the post as specified”

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Posted 2 years ago

“all confirmed”

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Posted 2 years ago

“I was looking for a certain pair of shoes (Karhu Fusion 2.0) and Stuart’s London had them. Delivery was on time and the shoes were exactly what I was looking for.”

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Posted 2 years ago

“Postal service lost my package but the folk at Stuarts were helpful with the refund. Great products , unlucky on the delivery.”

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Posted 2 years ago

“Very fast delivery. Great range of clothes.”

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Posted 2 years ago

“Your service is good and you operate decent discounts . However, l was disappointed in a recent purchase of a Lois trucker jacket . I remember Lois from yesteryear and liked them but this trucker jacket was nowhere near the quality of their items of say 20years ago . Indeed, the quality was poorer than the GAP item it was bought to replace and the adjuster straps are fake as they only have one button!! So , no more Lois products for me l am afraid. .”

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Posted 2 years ago

Stuarts London is rated 4.8 based on 19,327 reviews