Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,328 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the item I ordered was not what I received. Bit annoying when you have to pay for a return you didnt order.”

Helpful Report

Posted 5 years ago

“I’m satisfied by overall responsiveness of Stuarts London but in not happy with the item itself. I was sent a pair of boots with obvious stain/blemish which doesn’t get cleaned despite trying everything. The blemish is big enough not to miss therefore I’m wondering why I wasn’t sent a clean pair?”

Helpful Report

Posted 5 years ago

“The website was difficult to use and extremely slow in loading images. When I tried to click to the next page it would revert to "all items" and delete the filters and search terms I had inputted. This happened so often I almost gave up on my order. Following this poor website experience I received my order and the shoes felt 2 sizes too big despite it being in my size, I understand that shoes don't always fit as expected, but to pay an additional $60 dollars to return the item from Australia makes me not want to return to the store for future purchases.”

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Posted 5 years ago

“lousy return policy”

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Posted 5 years ago

“I haven't received the boots yet..DHL is the only service that.havent reached my address yet...every other courier service has delivered...its been attempted 3 times each time they went to wrong location...but common sense should kick in to say drive a less than a half mile down the road to HUGE new development that they have to pass to go leave”

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Posted 5 years ago

“Had to contact to receive refund and postage was taken from refund and had to pay return postage. This transaction cost me £7.00 for a £30 T-shirt.”

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Posted 5 years ago

“I´ve bought a pair of Wolverine boots on the 26 of October and 5 working days latter I was stilling waiting for them...”

Helpful Report

Posted 5 years ago

Dear Sir , We do apologise for the delay. Delivery time quoted is in approximation of 3-5 working day, the weekend in between caused a delay by 1 extra working day. Sorry for any inconvenience caused. We are reliant on our couriers to delivery to their quoted time. We do offer an express service to Portugal also, which is with Fed - ex or DHL - although this would incur an additional cost. At least the 15% discount offer you took , should offer some form of compensation here. Kind Regards Trevor.

Posted 5 years ago

“Wrong item sent then onus was put on me to return wrong item before proper one sent, I do not have means to down load your return slips you e mail had to pay which is ridicules treatment as it was Stuart’s fault you should have arranged a pick up and swap it was your wrong doing🤬🤬🤬🤬”

Helpful Report

Posted 5 years ago

“I had a great experience in the past hence returned customer. tracksuit quality is not the same. very disappointed.”

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Posted 5 years ago

“Quick delivery of items however had to return on both occasions due to defects”

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Posted 5 years ago

“Recently received these 😔 the quality finish was poor and should of been checked before being sent to me”

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Posted 5 years ago

“It was ok I didn’t like the colour I prefer blush ! So I returned it ! But it was good size”

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Posted 5 years ago

“Purchased a t-shirt listed at $36 plus shipping to US. I elected to ship to my son in London who was coming back to US. After the transaction was processed, the price of the shirt was changed to £35 and VAT added to boot! Customer service explained VAT only deducted for international shipping. Understood, but my issue was modifying the purchase price AFTER I clicked yes to purchase! I was unable to get customer service to understand this is not right and need to correct this glitch in their online ordering system.”

Helpful Report

Posted 5 years ago

“The return process is very complicated and expensive (16,95£+3,95£ for a return from Germany. I wouldn't buy there a second time.”

Helpful Report

Posted 5 years ago

“The products were received in great condition and fast ! Through DHL, that was pleasing to see. However , a pair of shoes is too big and I need a smaller size ( a VERY common issue when shopping shoes online ) however the return process is a nightmare , I need to fill out and print a form , then pay for a return label that costs more than the shoes itself , and ALSO pay for the new shipping ??? This company really need a better, cheaper and easier return policy if you want to succeed big time outside the UK”

Helpful Report

Posted 5 years ago

“I went trail running in Colorado in these runners and because of their width (due to their unisex style) I was unable to outrun the 150-pound mountain lion lurking in the woods. It's true. You can imagine the sheer terror I felt when I realized that this feline with pure coiled muscle, razor sharp teeth, night vision, and a 5.4 meter vertical leap had taken an interest in me, the sad runner flip flopping her way from point A to point B at dusk. As you might have guessed, I am writing this review from beyond the grave.”

Helpful Report

Posted 5 years ago

“Quick delivery. However, the fact that the Birkenstock are a “narrow fit” was hidden in a list of features, rather than disclosed when selecting the size, and it means that the fit is wrong for me as I need standard size. It’s too late to return them as I had been wearing them in before I noticed they were actually a narrow fit. Really disappointed.”

Helpful Report

Posted 5 years ago

“The cordovan paraboot I ordered has mold on it. After wiping and conditioning the shoes are fine, but certainly I am not happy to see this. Not only the mold damages the shoes, once the humidity increases the mold is very likely to appear again. Obviously the warehouse doesn't manage its temperature and humidity very well. Probably you need to check all your leather shoes / boots in order to make sure they are still in sound conditions.”

Helpful Report

Posted 5 years ago

Dear Sir, The shoes are powder coated with a dry wax. Paraboot use this on their leathers to preseve the condition whilst they are stored in the workshop/warehouse. Some of customers are buying a pair to store - hence why we leave the dry wax as we receive them from Paraboot. Sorry for any inconvenience. Kind regards Trevor. CS Team Manager.

Posted 5 years ago

“Still not received my package, the delivery time was around 3 days but the package sat in London hub for 4 days before being sent in transit, still waiting”

Helpful Report

Posted 5 years ago

Dear Sir Apologies for the delay, but the Bank holiday weekend slowed down the delivery process due to no couriers working. KInd Regards Trevor CS Team Manager.

Posted 5 years ago

“I paid extra money to get the trainers delivered before 1pm however these did not arrive until gone 3pm as it meant i could not take them on holiday.”

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Posted 6 years ago

Stuarts London is rated 4.8 based on 19,328 reviews