Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,340 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering and confirmation process was simple and straightforward. However after 7 Days the items have still not arrived. I ordered clothes at the same time from a competitor and they are here !”

Helpful Report

Posted 7 years ago

“The delivery was fast, as i benefitted from free next day delivery. However i had to return my item as Stuarts size guide for the pair of shoes i bought was incorrect. I bought a pair of Wolverine 1000 Miles, the Stuarts size guide stated 27cm is UK 8.5 which i trusted, so i was disappointed when they came and were too big. I looked on the actual Wolverine website and their guide states that 27cm is in fact UK 8. I therefore had to return the shoes in exchange for a smaller size, which then cost me just under £27 for postage because Stuarts does not offer free returns, for a mistake that wasn't mine. Extremely disappointed with my experience, when spending £340 on a pair of shoes you would expect correct information from the company you are buying them from.”

Helpful Report

Posted 7 years ago

Dear Sir We will investigate this matter further, We go by what Wolverine previously gave us as size guides to use, as its physically impossible to measure the inside often shoes, so we rely on information we get passed on from the manufacturer. We will update our website accordingly if this relates to the 1000 miles collection also and not just Standard Wolverine products. A member of staff will be in contact regarding an exchange with free returns if required and a credit note for any costs incurred for initial return. Kind Regards Trevor.

Posted 7 years ago

“I haven't even received the parcel yet!!”

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Posted 7 years ago

“I ordered a pair of shoes for a forthcoming holiday and when they arrived they were a) too big, ordered a size 10 and I’m normally 10.5 so felt like they were measuring big and b) they had showed signs of scuffing in the back so not great for a pair of shoes for over £100. Oh and I think it’s going to cost me at least £4 to send them back!”

Helpful Report

Posted 7 years ago

“I think that free postage for returns is more-or-less accepted as being part of a good e-commerce experience. It's why Amazon and ASOS excel. I was not happy about paying so much to return a parcel for a refund, but since the item I wanted to try was not available elsewhere, I took the chance. I ultimately ended up paying around £13 just to try on a coat.”

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Posted 7 years ago

“Still waiting for delivery”

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Posted 7 years ago

“I guess my experience with your online shopping was really bad , unfortunately i ordered 2 items they both came , however one item came with the wrong size.”

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Posted 7 years ago

“I don’t like that you have to pay to return your items and then postage is also deducted from your refund for originally sending the package! One or the other is acceptable but both costs nearly 10£ just to view an item!”

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Posted 7 years ago

“Poor returns policy. Will buy from Amazon in future. Don't risk it!”

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Posted 7 years ago

“Unfortunately the shoes were covered in a strange white sort of powder. Maybe caused by humidity.”

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Posted 7 years ago

“I placed my order on next day delivery, and after a mix up on your end, the shoes were delivered a week late. One plus point, good customer service.”

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Posted 7 years ago

“I ordered a Hugo boss wallet and received a cardholder instead. I was then told to wait for a returns label and send it back to receive my item but I needed my order asap. So had to go in to exchange. Was very inconvenient”

Helpful Report

Posted 7 years ago

“I have been purchased a few expensive items from Stuarts. Sometimes when i see something that i like and i see it is not presently in stock i will e-mail customer service to inquire when it will be available. They do not even respond to my e-mail. This has happened more than once. Also, i find when they do respond it is in a very curt fashion as opposed to a more friendly warm fashion. It is customers like myself that keep there business going. You would think they would be more people friendly.”

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Posted 7 years ago

“Ordered items to be delivered next day got them 3 days later and no refund for postage”

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Posted 7 years ago

“The fact that I ordered a beanie hat, and received some size 9 pink trainers was a bad start. I then sent back and was offered a refund or exchange, so then I exchanged and they still didn’t send it next day delivery or offer anything complimentary which means I am still waiting and it will of been 11 days since my purchase before I receive it.”

Helpful Report

Posted 7 years ago

“The descriptions of the clothing were not great and true to size/fit. Also, there is a horrible return policy in place with this group. ASOS is much better and allows you to actually try on sales items and return for your money back. I've paid over $60 on shipping alone.”

Helpful Report

Posted 7 years ago

“Everything was fine, apart from the cost of delivery. €10.88 for delivery from UK to Ireland is ridiculous. Could have nearly got flights over for that and picked it up myself. Very disappointed as it exploits consumers big time.”

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Posted 7 years ago

“Only got one of the two t shirts i ordered.”

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Posted 7 years ago

“It takes too long from the documentation of shipment to actually send out the parcel. It's a birthday gift, now I worry if I can get it in time.”

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Posted 7 years ago

“I bought the B&O speaker as the price 169$ + shipping fees. They just cancelled it and increase the price into 274$. this is strange.”

Helpful Report

Posted 7 years ago

Stuarts London is rated 4.8 based on 19,340 reviews