Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,341 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and people and service.BUT no good for me because I can't phone an order in over £150.00. My last order I tried email with the 15% discounts and when it comes to pay you don't show the 15% discount. I know I'm old but how do you find out how much to pay? I waisted 2 hours of my short life left, piss- assin about with your cock-a-meany system which did not show the discount. Therefore please may I phone in my orders in future”

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Posted 6 years ago

“I put an online inquiry but no one got back to me. And i ended up ordering the wrong size. And now im trying to give someone as a gift coz they dont provide you free returns. And delivery status never got updated. It was always showing in Transit.”

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Posted 6 years ago

“bought a pair Wolverine 1000 boots. ordered size 9. boots have size 10 label. (I do understand US 10 is UK 9). however they are more like a UK 10. very big size. I wore them for a quick walk so I can't return for exchange. also not sure if they are UK 10 or they are labeled in US size. very confusing. but all in all if this boots are a UK 9 then they are more like a 10 plus!”

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Posted 6 years ago

“Purchased a tie and arrived as advised. The tie did come with an added bonus of a slight BO smell around the neck part, but was short on time and could not return. The smell came out after a quick wash.”

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Posted 6 years ago

“Hello, I don’t know what’s to write because I didn’t already receive the item I bought!”

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Posted 6 years ago

“I am not happy with this website because i still havent got my trainers delivered to me.. i want a full refund or a pair sent out”

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Posted 6 years ago

“Good product, but I have to pay 30€ more to have my product”

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Posted 6 years ago

“Product and price was great and online ordering was straightforward. Issue with the poor customer service I received after placing of the order. Was noticed 3 separate time the item would be with me on a set date, between a set time. It was only on the third attempt it actually arrived. Contacted Stuart’s London on the first no show and never received a response”

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Posted 6 years ago

“Orden did not arrive ok time.”

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Posted 6 years ago

“I ordered 2 large Hatteras Newsboy caps and received one large and one medium. Luckily the medium fits the person I bought it for, just about. Saves me the bother of sending it back.”

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Posted 6 years ago

“The clothes are really nice but I think free returns are a given nowadays plus there was a reduction made on my refund for some reason. As it was a sale item I wasn’t given an actual refund on my card, had to be an evoucher on account or exchange. All a bit faffy.”

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Posted 6 years ago

“Decent shipping time just wish shoes were double boxed as shoe box was a bit beaten up”

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Posted 6 years ago

“Expected the Wallaby Boots with arch supported sole ( similar to the one bought from elsewhere) .But it was not there, except which I am happy.”

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Posted 6 years ago

“Customer satisfaction would be vastly improved by better logistics. I still haven't received my goods.”

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Posted 6 years ago

“Sent back by royal mail special delivery, £11 stuarts they took £4.95 off the refund amount so for a pair of trainers that were not right it cost me £15.95 not happy really.”

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Posted 6 years ago

“Good range of goods some different stuff u don’t always see.. but returns are a nightmare not free and not easy to send back this alone would put me off for the future”

Helpful Report

Posted 6 years ago

“If I ever get the item, then id be happy to do a review. Using the Royal mail 2-3 day recorded delivery is a joke. Ordered an item on 5/6/18. Still haven't received the item (12/6/18). I understand this is not the fault if Stuarts, but if they want customer satisfaction then id suggest they change delivery service.”

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Posted 6 years ago

“. Unfortunetely item was too small. Had to download a returns form and print at work. Think this hassle could be avoided and a return section added to the original invoice that comes with the goods.”

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Posted 6 years ago

“Sorry to say but I was hoping that the jacket were not delivered early in the morning when all the family was Working We needed to wait two more extra days”

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Posted 6 years ago

“The goods I ordered arrived quickly and in good condition. However the returns process is poor; no returns label is included in the box, and Stuarts will deduct the initial "free" shipping charge from your refund. Other e-tailers offer better returns conditions.”

Helpful Report

Posted 7 years ago

Stuarts London is rated 4.8 based on 19,341 reviews