Stuarts London Reviews

4.8 Rating 19,985 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with delivery time. Paid for next day on a Tuesday, cane Friday! Terrible service. Especially when i needed them for my holiday”

Helpful Report

Posted 12 years ago

“Hi, I've received my Baracuta G9 Original Harrington Red Jacket, size 36 today. Want to thank for your effort. However, there is missing stitches (about 1.5cm) on the left shoulder under the collar. I would like to change a new one. Please advise how to approach it? Many thanks!!”

Helpful Report

Posted 12 years ago

“I ordered a barbour Steve McQueen jacket online which subsequently could not be found in the store. Extremely frustrating, I would have given Stuart's top marks if you had offered me a replacement or sourced another jacket. On the plus side, the refund was quick, and one of your team left a message on my answer phone saying there was a problem. I would probably shop at Fussy Nation or Jules B nexttime. Just being honest. Jerry”

Helpful Report

Posted 12 years ago

Dear Sir After reading your review, I am sorry we couldn't get your jacket delivered. There was only the last one left in stock and we had two orders for the same jacket. The stock system can take a few minutes to update on the server, but it was just bad luck that two orders for the same item had come in only seconds apart. We had to honour the item to the first order. We did try and source another one from Barbour but they too has sold out. This is when we had to notify you we had to cancel the order as there was a problem. I am sorry that no one explained this in full to you. Kind Regards Ravi Grewal Director

Posted 12 years ago

“item ordered on 8 July still not arrived on 11 July, so cannot comment on the item ordered. Delivery slow though”

Helpful Report

Posted 12 years ago

“Unfortunately, this was my worst on-line shopping experience with Stuarts. I had previously ordered two Mikel Rude shirts from Stuarts and had been very impressed with their presentation in a box, immaculately folded and wrapped in tissue paper. This time, however, the shirt had obviously been taken out of the box at some time, as it was very creased with the screwed up tissue paper underneath the shirt. However, to make this worse, the separate Gabicci shirt that I had also ordered had been stuffed into the box as well, which further creased the Mikel Rude shirt. Not impressed.”

Helpful Report

Posted 12 years ago

“ordered item(Fri) for next day delivery(Sat) ,couldnt find item in time to send next day.Never received email to inform me of this.Had to phone to find out what had happened to order eventually received on Monday”

Helpful Report

Posted 12 years ago

“Hello, one shoe from the pair I bought has a seam defect on the right side. I am not satisfied at all. Please let me know what do you propose in such a case. I live abroad, shipping to England is expensive. Regards E. H-K”

Helpful Report

Posted 12 years ago

“The shirt I ordered is to small, XXL is extra large for the biger person and i am returning it for a full refund.”

Helpful Report

Posted 12 years ago

“i am very satfied your order process and system. but i sent you e-mail about tax problem (FTA information does not in invoice, now i have to pay the tax, so i request FTA confirmation e-mail to your company) please check my request and give me answer. thank you.”

Helpful Report

Posted 12 years ago

“Wallet was scratched. Was told this was because it was 'vintage' and I should return to the store or go to a post office for an exchange or refund. Hassle!”

Helpful Report

Posted 12 years ago

Stuarts London is rated 4.8 based on 19,985 reviews