Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,349 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery not met - order placed on Thursday next day delivery and it'll now be Tuesday before it arrives”

Helpful Report

Posted 9 years ago

Dear Josef We are sorry that you didn't receive your order next day. However our cut-off is 3pm and your order was placed after this time. The parcel was sent on Friday am but due to the Next day delivery purchased was only the Mon-Fri you would not have got this on a Saturday. You will be happy to know that our dispatch team is growing and we are trying to bring the cut-off time to a later time so that more deliveries can be met placed after 3pm. Kind Regards Trevor

Posted 9 years ago

“The free worldwide free shipping firm service is not as good as DHL or UPS”

Helpful Report

Posted 9 years ago

“Free shipping to Australia would be much more reasonable for orders over AU$300 rather than AU$400”

Helpful Report

Posted 9 years ago

“Pros: Good fast delivery. Cons: Long winded returns process. You even have to write out the returns label.”

Helpful Report

Posted 9 years ago

“nice hugo boss t shirt. the delivery was poor had to travel to sorting office to get it. nice clothes site poor delivery service”

Helpful Report

Posted 9 years ago

“Great selection of clothing but more filtering options would make search easier. Returns & refunds procedure not very customer friendly.”

Helpful Report

Posted 9 years ago

“Have been sent Emails 3/4 times a week for past year (can be annoying)guess could have unsubscribed on occasions I browse through the products several times hve decided to order and the item not available in my size"large".This bank holiday weekend was offered 20% discount so spent more time looking determined to find something and did.The choice of quality togs is excellent if only kept more stock of products shown .Will”

Helpful Report

Posted 9 years ago

“Although the product turned up and fitted perfectly I was concerned to find the security seal had been tampered with and it was clear that the box had been opened at some stage”

Helpful Report

Posted 9 years ago

“Response not so quick and accurate but i know you have tried your best.”

Helpful Report

Posted 10 years ago

“Hi ordered a pair of trainers, then in the early hours of the morning I received an email saying that there had been a problem with the transaction. Then I recieved another saying I had been given a refund, it turns out that they no longer had the size in stock. The service was good though as they responded to my email within a day.”

Helpful Report

Posted 10 years ago

“Despote being asked to write review, have not yet received goods ! Tracking information not updated since Mon 2nd so don't know where my delivery is .............”

Helpful Report

Posted 10 years ago

“I ordered two items, a pair of trainers and a pair of jeans. I was sent the wrong size jeans. Overall the service was okay. I am in the process of send back the wrong sized jeans for the correct sized jeans.”

Helpful Report

Posted 10 years ago

“Can't fault the delivery service, swift as usual. How ever I had to return one item, the jacket. As it was too small. I don't understand how some designers measurements differ from others, even if it's the same style and size. I have other items with the same style and sizes that fit no problem. Now I've had to lose money sending the item back, as they didn't have the same item the next size up. Pity!”

Helpful Report

Posted 10 years ago

“Had a better service previously compared to this time, unfortunately the box wrapping was glued to the box and somehow some glue has ended up on the sole of the trainer.”

Helpful Report

Posted 10 years ago

“They can be do it better on their stock control system.”

Helpful Report

Posted 10 years ago

“Item is as expected, however paid extra for Sunday delivery and it did not arrive until Monday. I am now out of pocket £8.”

Helpful Report

Posted 10 years ago

Dear Kayne As stated on delivery times to receive a Sunday Delivery it must be booked in by 3pm Friday. As the parcel is dispatched and held at the Depo and ready for delivery on a Sunday. As you order came in on a Saturday , the pick up for Sunday Delivery was not available. All estimated times of delivery are displayed on checkout so you are aware of when the delivery will be received. As you paid for Sunday Delivery we upgraded you parcel to be received on Monday with Royal Mail Special Delivery £7.95. Please contact Customer Service and they will be happy to refund the delivery charge you feel you have paid as an extra.

Posted 10 years ago

“Cant review as haven't received order yet, or email confirming its despatch”

Helpful Report

Posted 10 years ago

“Scrivo in italiano per non essere frainteso,purtroppo ad un elevato rating del sito eccellente per qualita' e quantita' dei prodotti non corrisponde un altrettanto efficiente servizio di spedizione infatti a tutt'oggi non ho ancora ricevuto il mio ordine.Per questi motivi il mio giudizio globale e' NORMAL.”

Helpful Report

Posted 10 years ago

“The shipping time was great, especially with the tracking feature. However, the shoes were squished and the inner sole wasn't in place.”

Helpful Report

Posted 10 years ago

“I was sent the wrong item! Luckily, it wasn't urgent. Apart from that, on phoning your company, I was helped quickly and efficiently. Not sure when I will receive my correct goods, but hoping it will be shortly.”

Helpful Report

Posted 10 years ago

Stuarts London is rated 4.8 based on 19,349 reviews