Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,336 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

Write Your review

Tell us how Stuarts London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offer free delivery over $”

Helpful Report

Posted 3 years ago

“Well my first order for an event i was attending on Monday. Ordered and paid for Saturday delivery. It's now Wednesday and still havnt arrived. So far awful service and expect to be compensated for not meeting your basic obligations. I will review the garments when they eventually arrive”

Helpful Report

Posted 3 years ago

HI Robert Apologies about the delay, but if you require a next day delivery - you need to order before 3pm. As highlighted on the website. I noted your order came in on a Friday evening at 9.10pm - and when you selected The Saturday delivery Service- that would be allocating a slot for the following Saturday - almost a week later. At checkout when you select a delivery service, it does give you a time estimation of delivery, which I think may have been missed by you. We will see if we can in future make this any more prominent. Kind Regards Ravi Grewal

Posted 3 years ago

“Hello, The fact that you would have a sale item and redact it is beyond me. Prior to purchasing this item, I had no knowledge of your company. Perhaps this was a promotional ploy to generate more foot traffic on your website. I’m disappointed and will see to it that others online are aware of this type of behavior.”

Helpful Report

Posted 3 years ago

“It would seem that Stuart’s do not like negative comments as their post has been deleted where i gave an honest account of their awful international service. 3 orders in a row to UAE I have had to report the parcel not turning up. This time I’ve already waited almost three weeks and told there is now an investigation into the whereabouts of my parcel which will take 14 working days and then they can tell me what happens next. I asked them to either resend another order or to please cancel and refund my money and I was told it is company policy they cannot do that- so basically you have to wait and hope it turns up in the next few weeks mate. I was told that management would contact me yesterday - of course radio silence. If you live overseas do not touch them with a barge pole. Happy to share correspondence if you think I’m moaning for moaning sake.”

Helpful Report

Posted 3 years ago

“Still waiting on my Lois jeans …got a 31 x 30 …too tight ….so sent back for swap for 32 x 30 ….still no jeans or refund 🤔”

Helpful Report

Posted 3 years ago

“I ordered a shirt that never came although it said it delivered on the tracking site. It’s been nearly a month since I ordered”

Helpful Report

Posted 3 years ago

“For the price of the percolator I feel it could have been of lager capacity. Also I find that the heat transfer is also very poor.”

Helpful Report

Posted 3 years ago

“You might want to consider telling your customers from outside of the UK that customs fees are almost €90 on top of purchase cost. On an item that cost €190 to begin with it is a bit too much I would say. Woop brexit!”

Helpful Report

Posted 3 years ago

“I would love to be able to review my items but as I still haven't received them I can not,,, to be honest I'm very dissapointed i ordered the items as a gift for my sons 21st and it says on the website delivery's to Ireland 2 to 3 working days,, I paid the duty on the items and I still haven't received them and it is 8 days later and still no package I'm very very disappointed”

Helpful Report

Posted 3 years ago

“Shoes arrived with different color to each other. I tried giving it a little brush that didnt help. Very disappointing experience, never again.”

Helpful Report

Posted 3 years ago

“Item did not arrive as customs declaration was incorrect.”

Helpful Report

Posted 3 years ago

“Nog altyd niks ontvangen”

Helpful Report

Posted 3 years ago

“Yes I recently made a purchase one which I have not received to date, so I’m writing to asked what’s up with that ?”

Helpful Report

Posted 3 years ago

“Worst experience, they mislead with their tax calculator by showing twice less tax value. They refused to reimburse half the tax bill, which would have been fair in this situation so that both the customer got the order and the store made the sale. Delivery also takes now 6-7 business days while they claim it takes up to 3 days to my country. Not recommended.”

Helpful Report

Posted 3 years ago

“More than 1 week i havent head any about my order, no shipping info, no any communication. I am planning to cancel my order. I just wanted to give a chance to small/ local businesses other than amazon or ebay, but looks like…”

Helpful Report

Posted 3 years ago

“Sorry, I have to take back my previous 5 star review. You see, when a company issues promo codes I expect them to be honoured. I thought that perhaps it was just bad luck that they don’t apply to Chukka boots. However, when looking to make subsequent purchases, they aren’t valid once again. Shame on you!”

Helpful Report

Posted 3 years ago

“Still avent got my order. This is the 2nd time”

Helpful Report

Posted 3 years ago

“I placed an order on line on Sunday 4th April at 12:15 PM which was acknowledged. I then received a second e-mail on Tuesday 6th at 14:23 giving a track and trace number. Nothing was received so I chased the order on Sunday 11th and the reply I received yesterday was that Royal Mail were having problems at their Jubilee mail centre. Today I received a message from Royal Mail stating that they have received the consignment some 9 days after my order, I reported that to your selves but I haven't heard form you. Today I get asked to write a review, salt into wounds comes to mind.”

Helpful Report

Posted 4 years ago

“2nd time I’ve ordered trainers, paid and had confirmation only to then have the follow up email to tell me they’re out of stock. More frustratingly, I ordered a T-shirt alongside trainers which was in stock, so I paid £4 delivery for a T-shirt I wasn’t that bothered about which added 50% to its value. Should be able to cancel full order when part of order isn’t available.”

Helpful Report

Posted 4 years ago

“No free returns. Cost me £9 to send the item back, then got charged for the “free postage” on the item when processing my refund. Will not be using again.”

Helpful Report

Posted 4 years ago

Stuarts London is rated 4.8 based on 19,336 reviews