Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,349 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th April 2025

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“++ Efficient Delivery Service, good comms ++++On Quidco Payments service didn't work, tried two different cards. Then all of a sudden it worked. -------I hate it when I want to give someone money and they don't want it.”

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Posted 10 years ago

“Not that bad”

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Posted 10 years ago

“Quick well packaged delivery with plenty of information regarding delivery times etc. However one of my garments was incorrectly selected i ordered a Small but came as Medium, small oversight which spoils the overall service.”

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Posted 10 years ago

“Font size could be bigger.”

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Posted 10 years ago

“Good value, would like delivery to be faster, slow compared to other retailers.”

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Posted 10 years ago

“The delivery tracker says the item is being shipped by the retailer so gives no indication as to where the item is. Apart from that, good service”

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Posted 10 years ago

“I was in contact with a customers service rep before I purchased my Loake Mitchum Chelsea boots. I stressed that I wore a 10 US and most sites told that a UK 9 was a US 10. I was told however by the rep that a Loake 9.5 UK is a 10US. When the boot arrived it was must too big and I am very displeased. I was really hoping that it would fit, but now I have to pay over $20 to ship the product back after a misrepresentation on your behalf.”

Helpful Report

Posted 10 years ago

Dear Sir, After further investigating your comments and talking to relevant staff member regarding your requested information. I am sorry your have received an incorrect size. However the information provided to us was obtained from the Loake website itself. If you need to return them and we will share the cost of your delivery charge by issuing you with a gift voucher for half the sum of $20. Kind Regards Stuarts London - Team Manager

Posted 10 years ago

“Great selection of my favourite brands. Returns policy could be better, particularly no refund on sales items.”

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Posted 10 years ago

“I am very happy with my purchase,this is 1 of many that I have purchasd from stuarts, although it could have been quicker delivery”

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Posted 10 years ago

“Received one parcel the belt but no other parcel should be 2 x braclet not received”

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Posted 10 years ago

“I had a quick response about my payment being accepted but no email to say that my order couldn't be found in the stockroom which I had to call to find out. I'm also very disappointed that this was sold to me and now I have to be refunded because its gone missing”

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Posted 10 years ago

“Unfortunately, the delivery tracking system shows that the Barbour reproofing material has been held up for several days by Australian Customs for undisclosed reasons. I look forward to receiving my order shortly however for the time being I am unable to provide you with any review or additional feed back. Kind Regards Eric Trueman”

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Posted 10 years ago

“Shall offer free shipping to Hong Kong as same as to Japan.”

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Posted 10 years ago

“I have a very detailed characther so I am very sensitive about defective products It requires more effort It's my first time purchasing not bad Thank You”

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Posted 10 years ago

“Service ok / Shoes Ok / would use again. But not fill it the stupid questionnaire takes for ages and all I wanted was to purchase some Shoes for my son Most annoying.”

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Posted 10 years ago

“Quality of product, speed of delivery and customer service was very good but because on this occasion I didn't want to keep the items, the cost of returning the goods as well as losing the original discounted postage meant it cost me nearly £15 to try on 2 tops. While so many other sites provide free postage and returns I'm afraid I won't be buying from this site again.”

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Posted 10 years ago

“For the size of Stuarts it's a bit embarrassing they do not offer free returns The last thing I sent back cost me £12... sorry but that's the last time I will shop at Stuarts”

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Posted 10 years ago

“Purchase and delivery were easy and quick, the garment its self is as expected from smedley. My only issues were the internal packaging, the plastic bag looked like it had been recovered from a waste bin. But my main concern was there were not smedley labels attached! Hope you find this interesting”

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Posted 10 years ago

“Did not receive it had a refund”

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Posted 10 years ago

“Dear Stuarts, I like your shop and the distributed brands. But I feel a little uncomfortable regarding your international (in my case Continental Europe/Germany) shipment costs. Best regards Marc Wahler”

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Posted 10 years ago

Stuarts London is rated 4.8 based on 19,349 reviews