Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,302 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 30th March 2025

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Used DPD as delivery company who left parcel at front door without consent. Parcel of course stolen and Stuart’s London are little to zero help in reimbursing me. Almost calling me a villain rather than a victim. Avoid at all costs what a terrible company. Would never buy again from these!”

Helpful Report

Posted 3 weeks ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

Helpful Report

Posted 1 month ago

“The worst service I’ve ever experienced shopping online. Paid for a pair of shoes and next day delivery and not only did they not arrive next day I am still waiting here over two weeks later with no sign of them. Avoid this company like the plague.”

Helpful Report

Posted 2 months ago

“Ordered googles they didn’t arrive Still have not received Emailed back and no one has got in touch with me”

Helpful Report

Posted 2 months ago

“I am incredibly thankful to Supreme Asset7 for successfully recovering my $430,000 from a scam website. Their professionalism, persistence, and clear communication throughout the process gave me confidence and peace of mind. They handled everything efficiently and delivered the results they promised. If you’ve been a victim of online fraud, don’t hesitate to contact them for help. They are trustworthy and effective. 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐎𝐫 📲 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖””

Helpful Report

Posted 2 months ago

“I haven't received anythong yet. I went on Royal Mail International and got the same answer. Package is on the way and... it also says there may be more info on their partner's website? Tracking # LA115150684GB Order # WEB 720728 If you can find out what the hell is going on I would really appreciate it. I get Zero updates which is unacceptable in 2025. Thanks, AL Stover”

Helpful Report

Posted 2 months ago

“This credit card holder is the worst item i have ever brought as it is pure garbage & i can see why the discount was so large.It only holds 4 cards no wonder they never showed the wallet inside.I throw it in the bin thats how bad it was & i would not recommend this wallet as its a waste of money.”

Helpful Report

Posted 2 months ago

“Received Sergio track pants with the cuffs of both pant legs coming undone with gaping holes. Contacted Stuart’s via Instagram DM and provided order information and photos but received no response. This is my last purchase from Stuart’s.”

Helpful Report

Posted 3 months ago

“I haven’t received my item yet and it’s been a long time. Royal Mail said they would notify me when ready to collect from post office. They have not yet”

Helpful Report

Posted 3 months ago

“Only worn these gloves once and already looks like this very poor quality”

Helpful Report

Posted 3 months ago

“I returned my order a month ago and still awaiting my refund to be processed!! I have called and spoken to someone twice and still no sign of my money back. What’s going on?”

Helpful Report

Posted 3 months ago

“I felt scammed and I found what happened to me to be unserious and that the company did not take any action to resolve it, with an approximation and lack of clarity of the selling price. I purchased some shoes paid, by credit card, at the initial asking price of £75.83 + delivery £14.95 + VAT 0 = Grand Total £90.78, delivery Italy. Upon delivery, the courier asked me for additional sums of €28.95 on delivery, otherwise they would not have delivered the goods. After several email exchanges, at first you thought that they could be customs charges, then at a later time you wrote to me that from the checks they are VAT charges and additional transport charges. It has never been seen on any site to purchase a good at a certain price and then find yourself with the price increased by 25% of expenses not foreseen by the seller to be paid by the customer!!!! Despite the various exchanges you have not taken charge of resolving the problem and at the moment you have not refunded me the additional sums paid and you have not even apologized! You are not able to sell in countries other than your country. You have not been reliable, a great disappointment and anger, a real scam!!!”

Helpful Report

Posted 3 months ago

“Be careful, a scam and not very serious in the clarity of the selling price. I bought some shoes paid, with a credit card, at the initial asking price of £ 75.83 + delivery £ 14.95 + VAT 0, delivery Italy. Upon delivery, the courier asked me for other sums on delivery of € 28.95, otherwise they would not have delivered the goods. After several exchanges of emails, at first the company believes that they could be customs charges, then later they wrote to me that they had done some checks and that they are VAT charges and additional transport costs. It has never been seen on any site to buy a baby at a certain price and then find yourself with the price increased by 25% of costs not foreseen by the seller to be paid by the customer!!!! Despite the various exchanges, the company did not take charge of solving the problem! Be careful when buying, they are not reliable”

Helpful Report

Posted 3 months ago

“Disappointed with the service as a returning customer. Sizing of products really poor, with the website saying one thing and a tape measure showing the real thing. Having to spend money on return postage due to sizing inconsistencies leads to the loss of my custom. Be very careful before you purchase online as it may end up costing you time and money that can be better spent elsewhere.”

Helpful Report

Posted 4 months ago

“Bought a T-shirt which was a M but it is nothing close to a M but more like a XXL. The return policy is you have to pay for postage. Wrote to customer service asking about the size and have not received a reply after a week.”

Helpful Report

Posted 4 months ago

“**BUYERS BEWARE** THE VERY POOR STUARTS CUSTOMER SERVICE WERE NOT INTERESTED IN REPLACING /REFUNDING WHEN MY ORDER DIDN'T ARRIVE👎”

Helpful Report

Posted 4 months ago

“Attention au frais de douane + la TVA explicité très discrètement sur le site. Je suis à plus de deux semaines après ma commande et je n'ai toujours pas reçu ma commande.”

Helpful Report

Posted 4 months ago

“I can't review the item yet as I haven't received it. DPD delivered it to the incorrect address and now yourselves and DPD are passing the buck between each other despite photographic evidence being provided as requested. As a result you have a very angry customer who is £260 out of pocket and who has not received any resolution to this.”

Helpful Report

Posted 5 months ago

“Im sorry to say my first and last purchase from Stuarts. i ordered a Gabicci Lavelle top in large which was sent as small so reordered and once again small. had to argue that is wasn’t my error to get free shipping and eventually instead of the large was refunded. Real shame as you stock some fantastic clothes”

Helpful Report

Posted 5 months ago

“Embarrassingly bad ordering experience. I paid $35 for 2 day shipping but didn't receive my order for 9 days AND IT WASN'T EVEN WHAT I ORDERED. Returning it has been even more of a hassle. It's been over a week of back and forth emails just to return them and it still hasn't happened yet.”

Helpful Report

Posted 5 months ago

Stuarts London is rated 4.8 based on 19,302 reviews