“Very unhappy with runaround from customer service. The toppers straps that are to hold it onto the mattress keep slipping off so topper doesn't stay in place.
Contacted CS after a promise to replace just cover with straps further apart it is now 2 months, no replacement just runaround.
Too long to go into all the BS they have put me through. I feel they have been messing with me since first contact. At least 10 responses from them but no follow up on their promise of new cover”
“I made a huge mistake in listening to my friend's recommendation for this mattress. I've had serious back challenges for years and it's much too soft but I cannot afford to replace it and am unable to return it.”
“We were excited to try this mattress bc of all the reviews we read. Unfortunately we had to return the mattress because it was not comfortable. The memory foam didn't feel like ¡°memory¡± foam at all, just a piece of foam. My husband suffers from back and neck pain so a good mattress is very important to us. I was waking up with back pain after sleeping on this. There was no memory feeling to it at all. We previously had a queen size icomfort that we absolutely loved and was trying to find something for our king a little cheaper, I guess u get what u pay for! We are defiantly going back to either an icomfort or tempurpedic mattress.”
“The mattress that we purchased is 3 years old-- now it is way past warranty and is failing simply in that it sags in the spots where we lay down most often. We have rotated the mattress every so often but over just a couple of years (problems started a year ago), this mattress is longer the comfortable memory foam mattress we enjoyed for the first year. The spots where its sags are where the lower back rests and sleeping in these position results in back pain.”
“Really love the company and the concept; the shipping process is amazing too. But this mattress just doesn't cut the mustard unfortunately. I was planning on getting it as a temporary solution to replacing my old mattress until I'm ready to get a king, but it's just too soft to be supportive even on a temporary basis.”
“I really wanted to like it, but after using it for a couple of weeks, my wife and I are having neck and back pains. We thought we would spend a little extra to get a brand that was more recognized with a lot more reviews, but it just did not work out for us. We are most likely going to send it back through their policy.”
“After nearly 3 months on the mattress i have found that it is not adapting as i expected. I find it quite comfy initially but that pressure points develop in the low lying areas after a short time and the pressure turns to pain and just keeps getting worse until i have to move or turn to relieve it. My sleep tracker says i'm awake 3x more than i was before and i often wake up sore in the morning.I'm 5'10'' 185 and usually on my back or side. For reference i sleep fine usually on my back on hotel mattresses all the time without issue.I ended up returning for a refund.”
“We have only had this mattress for a little over a week. So far both my wife and I have woken up with back pain each morning. We are hoping that our bodies are just getting used to this kind of mattress. We had a spring/pillowtop mattress before and we really want to like it this mattress. My wife also sleeps hot and noticed that the mattress seems to hold her heat so that she has to more around frequently to find cool spots. Hoping it gets better soon.”
“This was a gift to my Son and his wife. The mattress never did come to full size on one side and he complained it was just uncomfortable and looked lopsided all the time. It was damaged during shipment. The box appeared to have been run over with something.”
