Sundae Reviews

Name: Sundae
Address: 236 West Portal Avenue, #328, San Francisco, California
Rating: 4.85

4.9 Rating 522 Reviews

97 %

of reviewers recommend Sundae

Company Reviews

Metrics

Info

4.9

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

kzhou@sundae.com

Location:

236 West Portal Avenue, #328,
San Francisco
California
94127

Sundae 5 star review on 26th February 2021

Martin G

Anonymous

Anonymous // 01/01/2019

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“It was a great experience working with Sundae team. Initially, we were in 2 minds whether to go with traditional realtor or Sundae. The professionalism from John to Sarah in closing were a wonderful experience. I would definitely recommend Sundae to my friends and family.”

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Posted 3 years ago

“Sundae was quick and professional. Exactly what I was looking for.”

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Posted 3 years ago

“The process with your company was uneven at best. Then to add insult to injury we find that less than six weeks after we sold the house to one of your investors, they flip the property for nearly $100,000 more than they paid us! https://www.mlslistings.com/property/crsw21196733/10713-maple-ave-bloomington-ca-92316 This made us sick to our stomach. We do realize that your investors are in business to make money. The thing that really upset us is that the Representatives from Sundae kept making comments that this was the best price that they could come up with which originally was $247,000. Then one of your managers calls me and says they’re going to raise it to $255,000 and they were taking a portion of their profit to offer us that much money. In other words they were acting like the market was so tight that that was the very best that they could do. It seems that we have been “played”by Sundae Corporation. We realize that there are costs associated with buying the property so they probably had a total of 270 maybe $275,000 with closing costs and so forth. They were able to turn a very poorly maintained property for over $94,000 and your people portrayed to us that this was the absolute best that we could do. Again, we feel like we have been played and the big corporations Sundae and the rich investor walks away with a wad full of cash and we get the bare minimum & that your people betrayed us. They repeatedly inferred that this was the best that we could do. Really? Is this how you people make money? You go to people like us who have lost a loved one and have an older property that’s in need of repairs and you portray the market as such so we will accept the offer and this is the best we can do?? You people need to make us whole. How exactly? I don’t know. If we don’t hear from a senior manager (not the local people we worked with) at Sundae Corporation with an explanation of what really happened during this transaction, we will go to the state of California real estate regulatory folks and find out what our options are in terms of getting to the truth and what actually occurred during this transaction. Again, let me reiterate do not have anybody from the local sales or management team contact us. We want to speak to somebody who is a senior at your company who can explain to us exactly what happened and why. I will be out of town for the next 2 to 3 weeks but we would expect to hear from you by the third week in November, please.”

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Posted 3 years ago

“Their buyer and buyer loan agent were my downfalls which reflected on the Sundae team which handled the closing.”

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Posted 3 years ago

“The process was smooth and painless. Sundae employees were very helpful and kept me updated on everything pertaining to the sale of my house.”

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Posted 3 years ago

“Great service :)”

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Posted 3 years ago

“Sundae did a great job, I got plenty of bids, and sold for quite a bit more than some other real estate guys said to expect. The process was painless and quick. They paid off my mortgage and deposited the rest in my bank account.”

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Posted 3 years ago

“Your company was extremely helpful and easy to use.”

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Posted 3 years ago

“Fast efficient service. They were very easy to work with”

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Posted 3 years ago

“Great experience from start to finish. Everything went down as described. The filming done in one day, offers in within 4 days , acceptance of a very good offer on the 5th day and close of escrow within a month. Couldn't have gone smoother. From Josh through the office and on to escrow everyone did their job in a very friendly, expedient business like manner . I would highly recommend Sundae!”

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Posted 3 years ago

“All was well until I questioned our agent, Justin, regarding choosing a title company as the verbiage in the original agreement allowed the seller that option. After choosing a title company that was proven to be reputable, I relayed this to Justin and was told that no, in fact sundae went with X company and that's who was chosen. I asked why as this was not the wording used in the original document and according to Sundae, the seller was able to choose. I was meet with "why was I so worried about it", "did you plan this before hand" and after actually sending him the highlighted portion of the agreement, was told "this is just who we use, we know them well, we work with them a lot", I was told exactly " I can just tell them to call the whole thing off". I felt as though I was then obligated to go with the title company of Sundaes choosing as not to 'rock the boat'. It just rubbed me the wrong way and despite the wording used in the original agreement, I felt bullied by Justin in that instance. Other than that, everything went smoothly.”

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Posted 3 years ago

“Things were okay until there was issue with the transfer of the money.”

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Posted 3 years ago

“Awesome company and staff would highly recomend them to anyone selling a house very hassle free”

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Posted 3 years ago

“I was very pleased with the level of communication and expertise from the moment that I contacted Sundae concerning using their services in the sale of my home. The process was seamless and was completed to my satisfaction much quicker than expected. I highly recommend their services for anyone considering selling their home!”

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Posted 3 years ago

“They kept in contact with me,I had a great experience with them. I would recommend them to anyone.”

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Posted 3 years ago

“It was a great experience! Extremely professional and helpful staff every step of the way! I highly recommend Sundae to anyone not wanting or able to spend more money or time fixing up, cleaning up or having to show your house! It was a breeze and very quickly received a great offer!”

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Posted 3 years ago

“Sundae was easy to work with and they sold my house quickly. I will definitely recommend them to anyone looking to sell their house.”

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Posted 3 years ago

“Employees were very personable and efficient. A few times we had to follow up to ensure things were going well.”

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Posted 3 years ago

“Staff friendly and helpful. Knowledgeable to answer questions.”

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Posted 3 years ago

“Sundae made it super easy to sell our parents home without the need to freshen and update it. All of the people we dealt with at Sundae were kind and understanding of our situation which made the process much less stressful. Definitely recommend Sundae if you need to sell a home in a hurry or one that won’t “show well”.”

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Posted 3 years ago

Sundae is rated 4.9 based on 522 reviews