Sunmaster Holidays Reviews

“ uk stating that they had investigated the matter and spoken to the hotel, who said we was aggressive towards them and that they would not give us a refund and that we would have to find alternative accommodation and pay for it ourselves, I am still having an ongoing battle with Sunmaster. ”

“ Awful company, poor customer service. They dont respond to emails and were awful during covid.. charging us well over £2000 to move our holiday to the following year.. with the option of 0 refund. I would never use them again and I would never recommend to anyone to use them. ”

“ I have had to chase and chase for my refund in which i still don't have. ”

“ Can I get full refund under cicunstances as I only have the travel part and not the transfer or accomodation due to no fault of my own. ”

“ So I am getting a refund to be processed WC 23/8 which under the circumstances is ok if this happens but they are supposed to do it within 14 days. ”

“ I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a £10 discretionary refund as compensation. ”

“ In the advisors words " there is no bugding on that" no offers to pay it at the end of the month (on pay day) which then only leaves us having to pay more towards another holiday when pay day arrives at the end of the month!!! Disgusting !!! Money grabber!! I then requested a full refund he told me the refund will take 12 weeks to process back into the account!!! I requested several times on the phone to be esclated and put through to a manger and was refused as "managers are dealing with other things" or so I have been told. ”

“ I had a all inclusive holiday package for x4 passengers 30th March costing over £1800 psi in full holiday was cancelled by sunmaster cause of coronavirus, they said my money is fully protected and safe when booking, but when I tried to ask for a full refund the company tried forcing me to accept a voucher which I stated I do not accept even had the audacity to try process one which I refused numerous of times, anyway I have contacted the airline they said no issue in refunding the flight tickets but will have to be sunmaster who pays me but they are saying a load of rubbish that it will take time to get money from the flights, all In all I have contacted the travel insurance they say it’s the travel agents responsibility to refund and it’s been over 8weeks now waiting for a refund which I will now take further legal action and go through my credit card company Top tip you can claim through the claims from your credit card but this must be done within 120days of the payment taken Also they are trying to prolong your payment for 6months because they are waiting on abta to ask the government if they can refuse to pay us because of coronvirus so don’t wait on this and claim now ”

“ Complete rip off, they were saying if our holiday was cancelled by Sunmaster, we will get refund. ”

“ NEVER BOOK WITH THESE RIP OFF MERCHANTS. Booked a holiday online then received a phone call saying not available at that price , had to pay extra £400 , agreed to it as was still in budget, deposit paid (£400) . Once payment taken was told again accommodation not available but could pay extra for less days or move holiday date. Hence to say now requested refund. 🤬🤬🤬 ”