Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.44

1.4 Rating 233 Reviews

8 %

of reviewers recommend Superbalist.com

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Metrics

1.4

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Selling fake Michael Kors perfume without stating it is a PARALLEL IMPORT. This is false advertising from Superbalist. Now I informed them and have to see if they what happens. So disappointed. When I opened the box I immediately realized it was fake as there was a lid on the fake perfume I received from Superbalist.”

Superbalist.com 1 star review on 22nd October 2021

Helpful Report

Posted 3 years ago

“@superbalist We have been struggling for more than a month to get our refund of R2300 after a system error which did not update my wife's details on your database. We have spent countless hours and money calling and being pushed from pillar to post”

Helpful Report

Posted 3 years ago

“I have purchased countless times from superbalist and haven't been disappointed once! Service and delivery is the best I've seen! The negative comments can't be true. I have had items exchanged, refunded, sizes changed and no problem.”

Helpful Report

Posted 3 years ago

“I bought couch here on the 2nd of Sept by the 24th the cushion had sunken and wire popping out on the bottom. Also I barely used this couch as I'm a working student and I'm on my desk 8 to 5 after that I'm studying cause it's exam season. I've been struggling for them to assist me they sent a scooter to come fetch it then after that it was a corolla. And they know very well what needs to be collected on their email they sent me they even have a pic of the couch so how they are sending scooter is beyond me. I called them and they say they will call me back.. Or they are escalating. Nothing has happened. I've called them again today on the 30th now they are claiming that they can't assist me I need to call a different number. At this point it's like they trying to scam me so they can say it's past 30 days. But I'm a broke student earning peanuts I saved for months for that couch. I will not let it go.”

Superbalist.com 1 star review on 30th September 2021

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Posted 3 years ago

“Anonymous”

Helpful Report

Posted 3 years ago

“This is the second time I bought something and they deduct more money than they are supposed to.”

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Posted 3 years ago

“I bought GLAMGLOW products to the value of R1448. The moisturizer was weak and runny when the texture should have been creamy. It also felt like it was expired cause it caused my face to burn and tingle. Would definitely not recommend buying this brand from Superbalist”

Helpful Report

Posted 3 years ago

“Returned items worth over R1000, Superbalist now claims the items are missing and cannot be found. Still waiting for a response on how this will be resolved and it's been almost a month. Pay back my money!!!”

Helpful Report

Posted 3 years ago

“Bought boy Skechers, it’s those light up ones, the charger box was empty, so no charger included(stolen out of its original box). Asked if they can send me the charger, NO- I have to return the shoes, but best part is that they don’t have a replacement pair- it’s the last one! I’m not disappointing a boy, because of your poor checks! So shocking!”

Helpful Report

Posted 3 years ago

“I added an item to my wishlist that was on offer. The next day the item is available at the normal price and they say 2 or 1 left. Complete rip off.”

Helpful Report

Posted 3 years ago

“Ordered a skincare package of 5 items, only received 3 items and the 2 most expensive items are missing! Even if i bought the 3 items I have now separately they're less than what I paid. Very sad and disappointed hope to recover my missing items as I don't think i can get a refund on skincare”

Helpful Report

Posted 3 years ago

“I bought sneakers and they were worn and very dirty”

Superbalist.com 1 star review on 4th September 2021

Helpful Report

Posted 3 years ago

“So I ordered stuff insisted they should call before delivery. They didn’t do that twice and cancelled the order. I ordered again to do a self pick up. Pucked order up, got home and 2 products are missing and they are saying my order was complete. Just like that they’ve stolen my money and are done with me.”

Helpful Report

Posted 3 years ago

“Pathetic service, I've been holding for more than 2 hours no assistance.. My order was cancelled and now I can't get hold of you.. Is this customer service you giving your customers. I'm going to lodge compliant on ombudsman and hello Peter.. If you don't call me in the next hour”

Helpful Report

Posted 3 years ago

“I bought perfume from Superbalist, Hugo Boss Orange and Britney Spears Fantasy set. They weren't original. The Boss Orange scent was so faint that you could hardly smell it. The Fantasy did not smell like the original that I have used in the past. Do not purchase perfume from there.”

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Posted 3 years ago

“i always order on superbalist the service is amazing..they make shopping online easy even with the returns. im happy with the items i bought from them”

Helpful Report

Posted 3 years ago

“I would like to make people aware that superbalist sells fake perfume. Purchased hugo boss for men and has no scent they probably decant and add water or its fake from the get go. Do not purchase perfume from them!”

Helpful Report

Posted 3 years ago

“I have only ever had an amazing experience with Superbalist. They are truly an excellent online retailer and 100% reliable. They deliver quickly, and if you want to return something they collect it quickly. So the negative reviews are very shocking. Don’t believe everything you read, try it for yourself and see :)”

Helpful Report

Posted 3 years ago

“I'm not happy with my g-star flip flops they're different and looks fake I was a big supporter but now I regret trusting them”

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Posted 3 years ago

“I'm so impressed with my first order from superbalist. Will definitely be using them in future. The quality is definitely of a high standard and the shipping arrived earlier than expected date. Very neatly packaged as well.”

Helpful Report

Posted 3 years ago

Superbalist.com is rated 1.4 based on 233 reviews