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Superdry Reviews

3.4 Rating 246 Reviews
60 %
of reviewers recommend Superdry
3.4
Based on 246 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 65%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Read Superdry Reviews

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 1 star review on 20th January 2025
Arif Shaikh
Superdry 1 star review on 20th January 2025
Arif Shaikh
Superdry 5 star review on 21st June 2022
Sixta Patricia
Superdry 1 star review on 24th February 2022
Dean Wheeler
Superdry 1 star review on 24th February 2022
Dean Wheeler
Superdry 5 star review on 26th December 2021
Manvitha Kalenahally Sridhar Murthy
Superdry 5 star review on 26th December 2021
Manvitha Kalenahally Sridhar Murthy
14
Anonymous
Anonymous  // 01/01/2019
Ordered a pair of ladies shoes from the Superdrystore UK in size 4 from this company they arrived today one size 4 one size 5 attached and as a pair, obviously counterfeit and made in Asia They looked poorly made and not in a box as per the description on the eBay superdrystore This is extremely worrying as it looks like they are selling and distributing counterfeit goods Contacted them via eBay and they didn't help at all, didn't even offer a refund It's extremely hard to get your money back and they won't send the correct pair out which is just disgraceful Beware of this company I'm going to report them to trading standards UK
Superdry 1 star review on 24th February 2022 Superdry 1 star review on 24th February 2022
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Posted 3 years ago
Super acceuil et un grand choix de produits.
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Posted 3 years ago
Terrible sizing with this company ..you check the sizing online .then order then it comes back too small you check and find out that Superdry , comes up small ; ..its either a 44 or its not ..iy should not be a small 44 ...just a 44..never again ...sent stuff back twice now ...
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Posted 3 years ago
Be very careful if you choose to buy Xmas presents from Superdry as they will not exchange products that are still in the sealed box for a different size without a receipt. We were forced to buy the bigger size. On taking this up with Uk customer services we were offered a £10 voucher against a future purchase. Hopefully superdry will go the same way as a other brands charging premium prices but neglecting basic customer service
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Posted 3 years ago
DO NOT USE ONLINE ORDERING! I was told by the Rushden branch that the coat I wanted was out of stock everywhere so ordered it online. When the recipe was emailed it stated a delivery time of 10-12 days which was too long because my godson will have left home by then. I Called the Cambridge store and they said they had one and would save it for me. Tried to cancel my online order and was told I couldn’t because it had already been shipped (30 mins after placing) and they couldn’t change the delivery address. Really poor customer service!
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Posted 3 years ago
Had a great experience buying a top from Cambridge Superdry today, was served by the lovely Dan, we had a lovely chat & I told him I remembered when it was Cult Clothing & still have a parka coat that my husband bought me back in 2002 & still looks brand new
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Posted 3 years ago
One of the best shop to buy all the winter outfits. It contains many Colours, different design, new styles. All the staff are so kind and helps with any issues . This is my 4th time in super dry and it will continue forever . I always love it.
Superdry 5 star review on 26th December 2021 Superdry 5 star review on 26th December 2021 Superdry 5 star review on 26th December 2021 Superdry 5 star review on 26th December 2021 Superdry 5 star review on 26th December 2021
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Posted 3 years ago
Amazing brand but an awful website, takes the pleasure out of shopping! Slow, hard to navigate.
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Posted 3 years ago
I went to the Liverpool store to see if I could get a phone number for customer service as I had placed an order on line which I had not received was getting nowhere .I was dealt with by the deputy manager who I cannot praise enough, he was polite, friendly and arranged a refund for me straight away. Superdry should be proud of their Liverpool staff as everyone we spoke to went out of there way to help us
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Posted 3 years ago
The site said sorry your payment didn't go through. Credit card company says different. Can't call them, chat says sorry no chat. Bad service and bad business practices
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Posted 3 years ago
Very efficient and very friendly staff
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Posted 3 years ago
Was in St. Andrews branch yesterday, served by Robyn. Must admit we were treated as royalty. Nothing was too much effort, excellent customer service 10/10. Lighthearted and good light banter. Will certainly return rather than use other branches
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Posted 3 years ago
They sent me the wrong item and I requested an exchange by returning the item. Afterwards, they processed a refund for me?! Now, the item is at original price which I bought it in the discounted price....
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Posted 3 years ago
We visited your High Wycombe branch today to purchase a sweatshirt as a Christmas present for our son. The staff were excellent particularly Alex, the item we required was not in stock but Alex searched your website, found the item and arranged delivery to our house, first class very caring service, congratulations to all concerned, the young lady could not have made our visit easier.
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Posted 3 years ago
Beth in the norwich store was very helpful thanks
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Posted 3 years ago
I visited Bluewater store recently with my friend who is in a wheelchair, the wheelchair assess is awful had so much trouble getting round we leave angry and empty handed, had planned to get joggers and jacket for my son but the lack of assess upset us
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Posted 3 years ago
Served by shivonshiv at the bluewater store very helpful friendly made shopping here a pleasure
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Posted 3 years ago
I really don't recommend it. The ordered parcels do not arrive, there is no refund and contact with customer service is a nightmare, no one answers.
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Posted 3 years ago
Pleasant service helpful cannot fault Alex . A pleasant shopping experience was served by ALEX
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Posted 3 years ago
I was able to try the coats on without being hovered over, though assistance was there when I needed it. The cashier was polite, friendly and made me feel I had his sole attention.
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Posted 3 years ago
Superdry is rated 3.4 based on 246 reviews