Superdry Reviews

Name: Superdry
Address: -, - -, Gloucestershire
Rating: 3.40

3.4 Rating 246 Reviews

60 %

of reviewers recommend Superdry

3.4

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 1 star review on 20th January 2025

Arif Shaikh

Superdry 5 star review on 21st June 2022

Sixta Patricia

Superdry 1 star review on 24th February 2022

Dean Wheeler

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time customer bought 2 jackets one for myself one for my son. My jacket had correct label but the jacket was the wrong size that was just the start. Had to keep contacting Twitter Superdry to get any response. Finally got my jacket exchanged no apologies no good will gesture. First and last time shopping with Superdry. WORST CUSTOMER SERVICE EVER!!!”

Helpful Report

Posted 6 years ago

“A total joke definately do not order from superdry if you want any gaurantee of delivery stay away plenty of reliable companies with quality items out there that actially deliver”

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Posted 6 years ago

“Superdry windcheater coat defected. only worn light use 3 times. A stich opened by the pocket. Contacted superdry UK in September within the year of purchase from superdry eBay. They asked for photo and proof of purchase . I sent this info asap in two emails. They then continued to ignore me until end of November. I then got on to them about it, from here they started lieing through their teeth that they didn't revcieve attachments. I tested the email by sending them to myself and they were fine. They have since ignored me, discusting service. I will never buy of superdry again. they had the cheek to ignore, mess about and lie like this. I see I'm not the first one who has gone through this.”

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Posted 6 years ago

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Posted 6 years ago

“have 4 items of superdry and all of them look and feel nice when you get them and very soon after they just fall apart and dont last. Im sure this it in the design that gets you replacing them and spending more on new, but from now on i think ill stear more towards better quality then just look”

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Posted 6 years ago

“Sent two complaints by E Mail never answered, both given acknowledgement numbers but no reply! Goods now returned to store.”

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Posted 6 years ago

“Really poor quality items, hoodies that fade quickly, bobble and stitching comes undone. Parka coat with a pocket longer than the other...sounds daft but really uncomfortable. Complained twice since December and no response......customer service as poor as clothing quality...will never buy again!”

Helpful Report

Posted 7 years ago

“Ordered a coat online for a holiday abroad in a cold country. When I arrived and used the coat it was unfortunately faulty. I have emailed them 3 times (within the returns time), each with an automated reply stating they will get back to me but they never do. Disappointing”

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Posted 7 years ago

“Ordered item, never arrived while Hermes says delivered ( another very bad company ), customer care does not help at all, takes ages to respond and does not care about your purchase!!!! Very bad company!!”

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Posted 8 years ago

Superdry is rated 3.4 based on 246 reviews