Superdry Reviews

Name: Superdry
Address: -, - -, Gloucestershire
Rating: 3.43

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

3.4

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 5 star review on 21st June 2022

Sixta Patricia

Superdry 1 star review on 24th February 2022

Dean Wheeler

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Anonymous

Anonymous // 01/01/2019

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“Next day delivery, excellent service and communication.”

Helpful Report

Posted 6 years ago

“I Like to mix and match my clothes.but most of all i go for quailty. as long as clothes and footwear are smart and comfortable it means a lot to me.”

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Posted 6 years ago

“Customer service is always excellent. Very helpful staff”

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Posted 6 years ago

“Customer service is always excellent. Very helpful staff”

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Posted 6 years ago

“Great stylish clothing, quality at sensible prices!”

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Posted 6 years ago

“Item was too big but returned an online order to Newcastle store. Great customer service and quick refund arranged.”

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Posted 6 years ago

“Staff are very genuine, honest and helpful and their products are reliable and look great! One of my favourite brands by far”

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Posted 6 years ago

“Great service easy to deal with”

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Posted 6 years ago

“good price”

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Posted 6 years ago

“Good quality clothing”

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Posted 6 years ago

“Easy purchase, fast delivery, great products.”

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Posted 6 years ago

“Delivered not yet and not informed us about late delivery and item out of stock was not informed and no good discount available”

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Posted 6 years ago

“amazing jacket at great discounted price”

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Posted 6 years ago

“Bought a leather jacket for half price in their sale cracking price and great product.”

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Posted 6 years ago

“Ordered a coat online for a holiday abroad in a cold country. When I arrived and used the coat it was unfortunately faulty. I have emailed them 3 times (within the returns time), each with an automated reply stating they will get back to me but they never do. Disappointing”

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Posted 6 years ago

“I bought two back bags and really liked them.”

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Posted 6 years ago

“Super dry handle orders very effiencelty and provide an up to date order status if you create an account. Website images are very clear reflect the actual products very well so what you see is what you get with the products. My orders weds recieved on time and I was kept up to date via the couriers at every stage of the delivery process. Super dry could further improve their service offering by a realistic size guide for their products as I've learned over time you definitely need to go up a size or 2 to get a true to size fit. I recently returned my orders for an exchange using the collect plus service so it remains to be seen how well they will deliver on this side of their customers service. I'm still waiting on an acknowledgement from super dry despite my recent email although it's fair to say that they will be busy at this time of year. Super dry is still one of the best online shopping experiences compared to some of the other leading online retailers I've used recently!”

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Posted 6 years ago

“Great quality winter clothes”

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Posted 6 years ago

“Quality good”

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Posted 6 years ago

“Very good service with free delivery with any purchase.”

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Posted 6 years ago

Superdry is rated 3.4 based on 242 reviews