Superdry Reviews

Name: Superdry
Address: -, - -, Gloucestershire
Rating: 3.43

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

3.4

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 5 star review on 21st June 2022

Sixta Patricia

Superdry 1 star review on 24th February 2022

Dean Wheeler

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a superdry jacket. I was extremely disappointed over the quality of the zip on this jacket as I was often told this brand was reliable.The zip continued to break as I used it. I am very unhappy with the quality for the price that I paid and won't be buying from this brand again.”

Helpful Report

Posted 5 years ago

“First time customer bought 2 jackets one for myself one for my son. My jacket had correct label but the jacket was the wrong size that was just the start. Had to keep contacting Twitter Superdry to get any response. Finally got my jacket exchanged no apologies no good will gesture. First and last time shopping with Superdry. WORST CUSTOMER SERVICE EVER!!!”

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Posted 5 years ago

“Great clothes. Fast delivery free returns. Brilliant”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Great to deal with fast delivery, just so happens this time had to send something back, fast process of refund.”

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Posted 5 years ago

“Love!!!! Their products, incredible quality.”

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Posted 5 years ago

“A total joke definately do not order from superdry if you want any gaurantee of delivery stay away plenty of reliable companies with quality items out there that actially deliver”

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Posted 5 years ago

“Very good quality windproof jackets. Very prompt delivery without any hassle.”

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Posted 5 years ago

“Amazing service Good quality products and excellent customer service”

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Posted 5 years ago

“Superdry windcheater coat defected. only worn light use 3 times. A stich opened by the pocket. Contacted superdry UK in September within the year of purchase from superdry eBay. They asked for photo and proof of purchase . I sent this info asap in two emails. They then continued to ignore me until end of November. I then got on to them about it, from here they started lieing through their teeth that they didn't revcieve attachments. I tested the email by sending them to myself and they were fine. They have since ignored me, discusting service. I will never buy of superdry again. they had the cheek to ignore, mess about and lie like this. I see I'm not the first one who has gone through this.”

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Posted 5 years ago

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Posted 5 years ago

“Staff are always polite, again my husband loves there clothes and spends alot of time looking for new items.”

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Posted 5 years ago

“Easy to use website quick delivery. Items were in a good condition, will be using again”

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Posted 5 years ago

“They make me happy by having some fantastic clothing, my wardrobes are filled with superdry equipment and shoes. I even have a watch... it is currently out of battery but...”

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Posted 5 years ago

“Very happy with the service, lots of choices of clothing i can choose from.”

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Posted 6 years ago

“have 4 items of superdry and all of them look and feel nice when you get them and very soon after they just fall apart and dont last. Im sure this it in the design that gets you replacing them and spending more on new, but from now on i think ill stear more towards better quality then just look”

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Posted 6 years ago

“wanted to say a massive thank you to the online customer service team,had an issue with delivery tue going missing, they were so helpful, resolving it ASAP, got a replacement sent out and received today,it’s rare to receive high quality online support like that”

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Posted 6 years ago

“Great price on a well made, quality jacket. Delivery was quick and with plenty of updates.”

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Posted 6 years ago

“Very nice customers skills and very well trained.”

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Posted 6 years ago

“Quality parka jacket perfect fit & very stylish”

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Posted 6 years ago

Superdry is rated 3.4 based on 242 reviews