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Superdry Reviews

3.4 Rating 246 Reviews
60 %
of reviewers recommend Superdry
3.4
Based on 246 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 65%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Read Superdry Reviews

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 1 star review on 20th January 2025
Arif Shaikh
Superdry 1 star review on 20th January 2025
Arif Shaikh
Superdry 5 star review on 21st June 2022
Sixta Patricia
Superdry 1 star review on 24th February 2022
Dean Wheeler
Superdry 1 star review on 24th February 2022
Dean Wheeler
Superdry 5 star review on 26th December 2021
Manvitha Kalenahally Sridhar Murthy
Superdry 5 star review on 26th December 2021
Manvitha Kalenahally Sridhar Murthy
14
Anonymous
Anonymous  // 01/01/2019
I've bought in total 6 superdry items over the last 7 years for my partner as gifts. In total we have had to return 3 of them due to extremely shoddy manufacture. The latest a dress shed its button the first time it was worn and showed clear signs that the fastening loop will not last long. Is it just us who experience these issues?
Helpful Report
Posted 3 years ago
The black short sleeve lace top I bought from Superdry was £39.99. It was very poorly finished at the neckline & around the collar, sleeves & seams (with threads left hanging on show). Disappointing.
Superdry 2 star review on 4th March 2021
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Posted 4 years ago
These people on here are not Exasperating...i went in store and purchased a coat ..only to be charged a whole 10 dollar tax as if the coat didnt cost enough...its principle..where there charge ten dollars at..1st and last purchase...theyre a rip off
Helpful Report
Posted 4 years ago
Purchased Harper Crop Hoodie for grandaughter. When it arrived the label said cost of £12.99. I actually paid nearly twice that from Superdry. Although the item appears ok it has made me wonder if this was a counterfeit. Tried to email Superdry but received no reply.
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Posted 4 years ago
Purchased Harper Crop Hoodie for grandaughter. Price on label is £12.99 although I paid nearly twice that. Left me wondering whether I was sent a counterfeit, although the item felt ok. Sent Superdry message via Facebook but received no reply.
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Posted 4 years ago
Superdry clothing is good quality. Its just a pity the brand is ruined by cheap malfunctioning zippers
Helpful Report
Posted 4 years ago
Terrible customer service, take ages to get back to you when it is a faulty item. I never got my refund as they claimed they did not receive it back. Won't order from them again online.
Helpful Report
Posted 5 years ago
Delivered not yet and not informed us about late delivery and item out of stock was not informed and no good discount available
Helpful Report
Posted 7 years ago
Superdry is rated 3.4 based on 246 reviews