“Ordered two weeks ago provided tracking number which is incorrect, haven’t received items worth £65 now out of pocket. No one answers there phones or emails. I’ve asked for a refund as I haven’t got the items - no response. Also, taking on too many orders they can’t fulfil. No one manning their phone lines, just emails which they don’t respond to anyway. This seems a problem for many people don’t shop here. I just want a refund it’s not the time where you can be out of pocket!!! Yet they have customers money and not sending out food or responses. Shanelle.”
“Total shambles - awful customer service
Placed an order 2 weeks ago, took my money immediately. I received a message to say my order was being picked, but due to demand, may take a little longer. No issue I thought! It’s a busy time etc
2 weeks later an email saying that they couldn’t send my order as it was “too close to Best Before date, or the packing was damaged” and I can’t reorder (I’m a key worker which they say they’re prioritising - but can’t re order)
Why not just say - “we’ve over committed ourselves” rather than making up utter RUBBISH! Don’t bother ordering - they’ll take your money super quick and nothing arrives.......”
“Absolutely ridiculous! Put an order in almost two weeks ago, a few days later I received an email to tell me it was being picked and packed, now 10 days later they tell me they’ve run out of stock and won’t be delivering, despite before this having a tracking number assigned for said item. I was really counting on this order but I’ll never buy with them again and advise you not to either.”
“Happy with the interesting range of healthy and even unusual options on this site. Delivery was very quick and efficient.
Thanks for doing what you do Superfood Market peeps! x”
“Item never arrived and when i requested a refund they only refunded the item price leaving me out of pocket of shipping money.
Don’t buy with them. The customer service is non existent 😞”
“Utter disappointing!!! Read other reviews....
The use of cheap courier service and although the tracking said delivered there was no knock on my door! Where is my parcel? Well their response was there’s nothing they can do 😳😱 they almost suggest you’re lying and the customer care don’t show any understanding nor sympathy. It’s the world we live in. I had to go out last minute and repurchase somewhere else.
Paypal dispute it is!!!
I wish i’d check reviews before ordering! NEVER AGAIN!
Don’t loose your money”
“Delighted with this extremely fast service all the way to the Shetland Islands. The range of foods available is excellent and at very competitive prices! Well done Superfoods for challenging the giants and coming up trumps!”
“Prices are fair, delivery and costs also fair. Considering I buy 5litre bottles of washing liquid etc. (amongst other things), have had two deliveries all intact, and have just shopped again with this company, with confidence.”
