Superior Fence & Rail, Inc. Reviews

Name: Superior Fence & Rail, Inc.
Address: 1705 Kennedy Point, Oviedo
Rating: 4.05

4.1 Rating 138 Reviews

75 %

of reviewers recommend Superior Fence & Rail, Inc.

4.1

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Superior Fence & Rail, Inc.:

Superior Fence & Rail, Inc. is Florida's #1 fence company, with 9 locations throughout Florida. The fence company reviews collected on this page is for the Seminole County Headquarters, located in Oviedo, FL, a suburb of Orlando. Superior Fence & Rail manufacturers and installs vinyl fence and ornamental aluminum fence, gates and railing. They also sell raw materials & finished fence products direct to consumers & wholesale to other fence contractors & businesses.

Visit Website

Phone:

(407) 971-7804

Email:

superiorfenceandrail@gmail.com

Location:

1705 Kennedy Point
Oviedo
32765

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Superior Fence & Rail, Inc. 3 star review on 5th October 2024

Phil Tuttobene

Superior Fence & Rail, Inc. 1 star review on 9th February 2024

Anonymous

Superior Fence & Rail, Inc. 5 star review on 25th April 2022

Anonymous

Superior Fence & Rail, Inc. 5 star review on 12th April 2017

Wilfredo Martinez

Anonymous

Anonymous // 01/01/2019

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“Friendly workers. The fence was put up quickly and we were told that if we had any problems that we should call. Within a week the boards were warping. Even our neighbors mentioned i to us. My wife called them and sent emails with pictures. Two boards even split and fell off. Two months later after numerous attempts to contact them, we have been ignored. We are heartbroken that we spent our money on a prefab fence and the company will not respond with a solution.”

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Posted 2 years ago

“The crew damaged my car witnessed by a security ring camera. The crew chose to park by the car despite a whole yard to park in for the work. The crew refused to give their contact information when ask before leaving the job site. The company refused to compensate for the damage or give the crew's information. The company's answer for the request for compensation was in my opinion not professional in language or tone. The damage was about $2000. I highly recommend you do not use this company.”

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Posted 2 years ago

“i am giving these idiots zero (0) rating! what a bunch of losers! never seen such unprofessional bunch of sorry ass idiots!”

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Posted 2 years ago

“My new gate does not work, no matter how many times i call i am either ignored or told that someone has to come from Jacksonville to repair it and they will not send anyone or respond to me. it does not open or close properly and the local people who installed the gate were not from Jacksonville. Terrible experience.”

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Posted 2 years ago

“I signed a contract and paid a 50% deposit, yet now they won’t return my calls. They seemed nice and professional. They had done work in my neighborhood. The salesman said about 2 weeks for installation, the contract said 4, but now at 6 weeks out they won’t call back with an install date. I need to coordinate with neighbors! I need them to fulfill the contract and actually start the job!”

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Posted 2 years ago

“We cannot thank Cameron, Steven and Kyle enough. These guys did an amazing job installing our fence. Very hard working and professional men. The fence looks amazing and our dogs are now free to roam the backyard freely. Extremely satisfied customer. Thank you for a job well done!!!”

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Posted 2 years ago

“Showed up on time, courteous and polite. Did amazing work, cleaned up after themselves. Very, very happy with the service, soup to nuts.”

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Posted 2 years ago

“I met with John, the owner. He told me the backlog was 2-4 weeks. I asked for and received the contract which stated 8 weeks, but I was fine so I signed it and paid 50% down. They started on the same day the contract stated so no problem there. They got a lot done and left saying they would be back the following day. Never showed.... I called and they said I was 1st on the list. This was a lie, they sent 1 person out who likes to sit in his truck until I would interrupt him, then he would get out, work about an hour or so and say he had to go back to Gainesville to pick it up. This went on for days. By the way the first pass encroached my neighbors property. I sent the office pictures and they fixed that. Bottom line, finished job is just okay. I can correct the issues they left, but I absolutely would not hire them again.”

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Posted 2 years ago

“Neil & Kenny were punctual professional and very accurate with the knowledge of the paper work in hand. I requested Neil before and he did a great job over seeing the work. I am quite satisfied with the work that they have done. my fence is beautiful.”

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Posted 2 years ago

“The terrible messy job of installing my PVC fence cost me an extra 1000.00 dollars in landscaping repairs. The dirt from every post hole was left laying in the yard next to the fence. The workers rushed the whole time. Didn't start work till about 11,:00 am and quit around 4:30. Poor communicators. Lousy work and routinely gave false information. Don't use this company.”

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Posted 2 years ago

“Paid our deposit 2 months ago, never to see Josh again. He kept promising for weeks to start the job, failing the show up. He has stopped responding to my calls, text messages and emails. This is the type of tradie that you see on some special news report, and hope you never get.”

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Posted 3 years ago

“This company should not be in business. They first misquoted the job. Then when I agreed to the higher amount after waiting for months and months they just did not show up at the scheduled installation time. No phone call and no show! When they finally installed the fence there were nails protruding on the side where there should not have been nails. Very dangerous. Boards that were 5 1/2" at the top and had been cut to a 3" width at the bottom!!! Due to gaps the privacy fence is not private. Gates that won't latch!!! The final insult to injury is that they have been paid if full and are now threatening to lien my property for non payment. Please know the is the first review I have ever written. Just felt others should be warned! I intend to contact the Better Business Bureau.”

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Posted 3 years ago

“It is now 4 hours after their scheduled arrival time and they still haven't arrived. I had to call the office twice to find out what was going on. Supposedly the crew had to finish another job. tried to reschedule but was told it would be nearly impossible because they are so booked up. i will not use the again in the future no matter how good a job they do.”

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Posted 3 years ago

“They trespassed on my protest th and destroyed my plants. When o called them about it they said it want their fault it was the homeowner because the homeowner signed a contract. This company does not care about anyone. They are only out for themselves. Never apologized to me once just said it wa a the homeowners fault because they signed the contract and are responsible for damages to my property .”

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Posted 3 years ago

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Posted 3 years ago

“Superior Fence performed an outstanding job. From the sales rep Steve Camp he outlined and informed me every detail. I would like to recognize the professional installers Julio, Juan and Sila for their hard work and friendliness. They sure were knowledgeable. From the beginning of the installation till the end they were on point. Fence came out beautiful. More than I expected. Customer Service from the whole team is a plus for me. 10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Superior Fencing and Rail is my company to go too. Thank you.”

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Posted 3 years ago

“In the contract it states they are not liable for irrigation. A contract that is signed by you as a homeowner. They came out to install our fence and completely pushed our neighbors sprinkler heads over and didn't fix them. Resulting in them breaking. They stated there was nothing they could do because sprinkled heads are sometimes a "casualty". And referenced the contract. Our neighbors didn't sign a contract therefore their property should not be messed up. They refuse to fix it. Sloppy work done by these individuals. If you want quality work go with another company.”

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Posted 3 years ago

“First, I provided a down payment of 50% for my fence. It was a few months before the install was to begin. The install date came and noone called. I called them and was informed that there was a material shortage and they could not install my fence for a few more months. The installers showed up finally after several months. They started installing posts and then left the site (which I thought was for lunch) but did not come back for several hours. Then I called the office and was informed that they were still missing material, and that is why nonone came back. They showed up after a couple more days with the rest of the material. The ran into some issues and did not complete the fence until well into the night after it was completely dark. The next day I walked around the fence and found a hole in the bottom rail of one of the fence sections. I took pictures and sent it to the company. They refuse to correct this issue and was\nt to charge me an addition $195 to replace something that was damaged during installation. I could not have noticed this prior to the completion due to it being dark. They are not even willing to provide me with the material for free to fix it myself, even though there were several rail sections left over after the job that the installers took away. I will never deal with this company again and will ensure others know that they do not stand behind their work or product. Save yourself some headaches and go with another fence company. Seriously dissapointed.”

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Posted 3 years ago

“Shortly after beginning the job, Superior Fence broke an irrigation pipe, causing flooding throughout my yard as well as the yards of both of my neighbors. When the HOA offered to send their people to fix the pipe, Superior fence declined and committed to fixing the pipe. The fence was left unfinished and in disarray as a result of the broken pipe. Four days later we had a hurricane. I contacted the owner of Superior fence for recommendations to secure the unfinished gate as well as the materials he left. He did not respond. Three days later, one week after starting the job and breaking the pipe, the pipe was still flooding my property and the fence was still unfinished. At this point I reached out to Superior Fence to fire them due to negligence and the unprofessionalism that we had experienced. The day we fired superior fence, we had a company come to fix the pipe. We had the VP of our HOA come out to asses the progress of the fence installation, and he was disgusted by the quality of work that had been done. They had used incorrect parts to build the fence and had attempted to make their own materials in some places. We have since hired another company to finish the fence install and fix the errors that Superior Fence made. We received a threatening email from Superior Fence demanding full payment for the job that has still not been completed. There has been no attempt by Superior Fence to finish the job or remedy the situation. We hired a professional to take over and finally there is a light at the end of this tunnel.”

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Posted 4 years ago

“First off, the installers were great and the product itself is amazing. However, the customer service was terrible. The ball was dropped on our Notice of Commencement/permit paperwork. The sales consultant forgot to have us sign it when we initially signed the contract, and didn't even have us sign the missing paperwork until 2 weeks after we signed the initial contract. At 4.5 weeks post contract signing, we hadn't heard anything about an install date - I called, was told the hold up was permitting. They could not tell me the exact date as to which they submitted the permit information though, but we were told was "a couple days after we signed the contract". How could you of submitted the paperwork "a couple days after we signed the contract" when you didn't even have us sign the permit paperwork until 2 weeks later? We called both the county and the city to find out the paperwork had not yet been received. I called the sales consultant who was nasty with me. Using phrases, in a raised voice, like, "You need to listen to me", "Since we don't run our business the way you think we should", "We don't have time to make phone calls to our customers when the job isn't on time", "Sorry i can't hire 6 more people to make calls to customers like you and massage you through the process". As you can imagine, we were furious with how we were being treated. Regardless of whose fault it was that the project wasn't on time, we hired Superior, they own the project start to finish and are responsible for making sure it's being worked within the time frame promised. We finally got our fence installed at 7 weeks post contract signing. But, the installers couldn't install the fence where we needed it, although it was drawn that way on the contract, because it would not pass inspection. We were told to install the way that would pass inspection, then we could PAY ADDITIONAL MONEY to have it moved where we needed it (so our boat would fit ) after the permit was signed. Come time to have permit signed off on, and it was taking longer than we were told. Called the city, and the contractor never sent over the NOC paperwork required to sign off on the permit. Needless to say, we were very disappointed with the experience.”

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Posted 4 years ago

Superior Fence & Rail, Inc. is rated 4.1 based on 138 reviews