Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.54

4.5 Rating 292 Reviews

87 %

of reviewers recommend Superior Seating

4.5

Based on 292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked the barstools I bought and the quality was very good. The freight charge however is a little ridiculous. Bought 24 chairs, freight $595. Bought 20 more and the freight was…….you guessed it $595. Part of the problem is the online weight for these is 30 lbs when all the others are 15-18 lbs. When the chairs were delivered they weighed about 17 lbs. And maybe your standard freight charge is $595. I should have just ordered them in one shipment and saved $595. 🤷‍♂️”

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Posted 3 years ago

“Selma was very helpful...They sell a great product and great customer service as well.. Highly recommended. Will do business again.”

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Posted 3 years ago

“Great chairs!”

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Posted 3 years ago

“Absolutely impeccable craftsmanship and attention to detail. Above and beyond- Thank you!”

Superior Seating 5 star review on 3rd November 2021

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Posted 3 years ago

“Excellent service and really great product. Everyone who comes into my bar loves the new stools. And the delivery process was flawless. Love everything about this company!”

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Posted 3 years ago

“The whole experience was wonderful. Jane couldn't have been more helpful and pleasant to work with. The chairs and bar stools are fantastic and at a great price. I will most definitely be a returning customer.”

Superior Seating 5 star review on 2nd November 2021

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Posted 3 years ago

“I spoke with Jane. I explained to her exactly what I was looking for, and she made suggestions on what she thought would suit my needs best. She was spot on. I had been looking for a few weeks on other websites, and with other companies. It can get overwhelming with all the choices. Overall I would say I had a great experience. I would definitely highly recommend this company. Jim”

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Posted 3 years ago

“First time using them, shipping time on point and the chairs and stools I love. Highly recommended.”

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Posted 3 years ago

“Great experience with Superior. Product is good quality and arrived without damage and the best part is that it was fully assembled.”

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Posted 3 years ago

“Great customer service and quick delivery time. Selma at Superior seating was a great help!”

Superior Seating 5 star review on 1st November 2021

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Posted 3 years ago

“I ordered 60 dining room chairs. They are excellent quality and they delivered in a very timely manner. I would definitely order from them again.”

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Posted 3 years ago

“Quality furniture, great guidance from experienced sales person. Made buying over the phone easy. Delivery right on time!”

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Posted 3 years ago

“Such a fruad company! Website show in stock. When it's not, kept telling me 2 wks, turned into over 2 months, shipment was horrible, missing parts. No communication from the shipping company, it just showed up, blaming the shipping company, i guess. Very unprofessional, it should have been wrapped in one order on a create, nope it was all separated, read the review before mine, same issue. I wish I saw that reviews prior to buy from them. Stay away from this company!”

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Posted 3 years ago

“It takes too long for shipping and missing parts.”

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Posted 3 years ago

“Great customer service - Selma was amazing to work with!”

Superior Seating 5 star review on 30th August 2021

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Posted 3 years ago

“They have horrible customer service and don’t communicate things very well. If your order from them, you will receive everything separately, wait a very long time for it, and then you will have to go into the truck yourself and unload it. Then they try to call you 10 mins before they will be there to tell you to unload it. They don’t call the day before or anything to let you know a delivery date and time.”

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Posted 3 years ago

Thank you for your feedback. As an online merchant who takes the customer service very seriously, we would like to address your review without any delay. Though you marked your review as Anonymous, we know exactly who posted it. In our 35 years of business happily serving thousands of commercial customers, we have rarely, if ever, come across such a blatant attempt at slandering and smearing of a business that did absolutely nothing wrong. Not only did you disregard our clear shipping policy but verbally abused our sales and support staff, after we continually tried to explain our policies and procedures. Our shipping policy is available to all of our customers online and in our email communications before and at the time of order placement. You abandoned our delivery driver for 3 hours while we attempted to resolve the matter. Instead of trying to find the appropriate help to unload the order, you devoted your efforts to leaving slanderous reviews on no less than 3 customer review sites. As shows in the email exchange below, after being informed that your abusive call was recorded, you promised to take down your reviews and accept the order so that the driver can proceed delivering subsequent customer orders. After accepting the delivery, you continued your conniving behavior by leaving false and hurtful reviews online and even had the audacity to ask us to help you with your post-delivery questions on installation (which we answered promptly). Our entire sales and support team is HORRIFIED by your actions and DEMAND that all of your libelous reviews be taken down IMMEDIATELY. From: Katie Sent: Thursday, August 12, 2021 2:21 PM To: Superior Seating Sales Subject: Re: FW: Katie M. It?s been deleted and did not say any homophobic or racist comments. Did not say the race of any employee or the driver actually. And my server coming in is small and will openly tell you he doesn?t do manual labor or heavy lifting, that he can?t. I know this because I asked him for help to move a different table in my dining room. So it?s actually not homophobic, it was a fact that he says himself. And considering that actually I am gay and recovering from surgery, so I can?t lift anything which was why I kept telling the lady I can?t lift anything. And I was never given any timeframe on delivery or any kind of tracking info to even have the opportunity to have someone else there. On Thu, Aug 12, 2021 at 2:07 PM Superior Seating Sales wrote: HI, Katie As we discussed on the phone, we had tried to accommodate the fact that you were not prepared for your delivery. The driver was going to wait till 4 pm at which time you indicated your staff shows up. We were trying to resolve this amicably and everyone?s best interest. However, we have been notified that that you have posted several reviews about our company in which none of the information disclosed is accurate. Please see our delivery policy attached. How is my order shipped? Superior Seating partners with a select network of freight carriers. When an order is placed, we reach out to them and determine the best carrier for that particular shipment, taking into consideration the order size, distance, time to delivery, and of course, cost. For more information please review our shipping policy by clicking here. https://www.superiorseating.com/shipping-policy In addition to you homophobic, and racist comments about the driver and your own staff (!), you took the liberty of using a foul language on the phone with one of our sales reps. This is highly unacceptable. You may like to know that all of our phone calls are recorded. We need to resolve this asap: 1.Please take down your reviews 2.Please send someone to unload the driver immediately. PLEASE ADVISE ASAP Superior Seating P: (866) 732-8123 F: (866) 732-8025 E: sales@superiorseating.comW: www.superiorseating.com Showroom: 721 Boulevard, Kenilworth, New Jersey, 07033

Posted 3 years ago

“Candie was very helpful. The product is very well made and beautiful. And it was taken care of in a timely fashion. We couldn't be happier.”

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Posted 3 years ago

“The entire experience was seamless from working with the salesperson to delivery to our restaurant. I plan on purchasing dining room chairs to match our bar stools.”

Superior Seating 5 star review on 24th May 2021

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Posted 3 years ago

“I ordered custom table tops for my restaurant. They're beautiful and were packaged well for a safe delivery. I ordered some more because I'm really happy with them.”

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Posted 3 years ago

“We ordered outdoor furniture for 5 of our restaurant locations from Superior. We have been very happy with everything. Working with Jane and Selma was wonderful! They were extremely knowledgeable and took great care of us going above and beyond on every order!”

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Posted 3 years ago

Superior Seating is rated 4.5 based on 292 reviews