Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.54

4.5 Rating 292 Reviews

87 %

of reviewers recommend Superior Seating

4.5

Based on 292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery proved to be challenging as product was for condominium complex with no specific personnel on property to receive. Therefore call to management to narrow the three hour window to at least 20 minutes was asked on two occasions and not done costing the association additional shipping.”

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Posted 3 months ago

Hi, Nancy Thank you for your review. We go through a meticulous process of scheduling our deliveries. You were given a 3 hour window for delivery. Our driver waited 30 minutes for someone to come and accept the order. He was forced to leave the premises without unloading the order as the person responsible for receiving the order was not available. Unfortunately, in these situations, a re-delivery charge occurs. Thank you, Jane

Posted 3 months ago

“we have not received order yet”

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Posted 3 months ago

“Great service and excellent product.”

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Posted 3 months ago

“Great products. Customer service is very helpful.”

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Posted 4 months ago

Thank you! We're glad you enjoyed our products and found our customer service helpful.

Posted 3 months ago

“I bought five of the Al BLK-2424. When I put tops on them the tops jiggled around. I spent several days on the phone with customer service and sent videos showing the problem. I was told that the tops are just too heavy, but was not able or allowed to return the bases which are not fit for use. There’s nothing on the website, outlines weight for table tops. Customer service was polite, but it’s very disappointing that it took days to be told that I can’t fix the table bases and can’t return them”

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Posted 4 months ago

“The quality of the booths were fantastic. My client ordered a two-tone booth. My only issue was that the booths were slightly different than the picture so make sure to confirm exact placement of the leathers etc. The client and myself are very happy regardless. :)”

Helpful Report

Posted 4 months ago

Dear Frances, Thank you for your feedback! We're delighted to hear that you and your client are pleased with the quality of the booths. We apologize for any discrepancies in the placement of the leathers and appreciate your suggestion to confirm details. Your satisfaction is important to us, and we’re glad that both you and your client are happy with the final product.

Posted 4 months ago

“Consistently satisfied with products and customer service!”

Superior Seating 5 star review on 1st July 2024

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Posted 4 months ago

Thank you so much for your kind words! We are thrilled to hear that you are consistently satisfied with our products and customer service. Your continued support means a lot to us, and we look forward to serving you again soon.

Posted 4 months ago

“Beautiful chair”

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Posted 4 months ago

“Best prices around”

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Posted 4 months ago

Dear Visar, Thank you for your fantastic feedback! We're delighted to hear that you found our pricing competitive. Your satisfaction means a lot to us, and we look forward to welcoming you back soon.

Posted 4 months ago

“The product received is high quality. The communication regarding order status was non-existent, and the order was delivered 3 months after ordering vs. the 5 weeks I was told.”

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Posted 4 months ago

“Smooth delivery. Will keep the company in mind for future purchases”

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Posted 4 months ago

Thank you, Timothy! We're glad to hear your delivery went smoothly. We look forward to serving you again in the future!

Posted 4 months ago

“We have ordered 3 times, and each time has been without any problems. Good communication, good delivery. I would use them again.”

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Posted 4 months ago

Thank you for your continued trust in us! We're thrilled to hear about your positive experiences with our service and delivery. We look forward to serving you again in the future!

Posted 4 months ago

“Not ready yet & you say “optional” but won’t submit unless you do!!! Strange!”

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Posted 4 months ago

Thank you for your feedback, Thomas. We apologize for any difficulties you experienced. We will try to fix this issue and improve our process. We appreciate your patience and look forward to serving you better in the future!

Posted 4 months ago

“Great products. Very good customer service.”

Superior Seating 5 star review on 19th June 2024

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Posted 4 months ago

Thank you, Antonio! We're delighted to hear you enjoyed our products and customer service. We look forward to serving you again!

Posted 4 months ago

“Great service and quick delivery”

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Posted 4 months ago

Thank you, Rick! We're pleased to hear you enjoyed our service and quick delivery. We look forward to serving you again!

Posted 4 months ago

“Everything was quick and easy”

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Posted 4 months ago

“I now only use Superior Seating for all of my restaurant furniture needs. They are fast, friendly and extremely reliable. I have ordered multiple custom items on a tight time line and they always deliver right on shecdule. I love working with Superior Seating”

Superior Seating 5 star review on 11th June 2024

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Posted 5 months ago

Thank you, Eric! We are delighted to be your go-to choice for all your restaurant furniture needs. It's great to hear that you find our service fast, friendly, and reliable. We appreciate your trust in us for custom orders, and we're glad to have met your tight timelines. We love working with you too!

Posted 5 months ago

“Had a couple of issues with our shipment but they were resolved, the furniture is great and very well made!”

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Posted 5 months ago

“love your product i just wished that the marble top came assembled with base. other than that simply amazing”

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Posted 5 months ago

Thank you for your feedback and for sharing your positive experience with our product. We are delighted to hear that you love the product and find it amazing. Regarding your suggestion about the marble top coming assembled with the base, we understand your preference. However, due to the weight and fragility of marble, it's common practice to send table tops and bases separately. This approach ensures the safe delivery of each component and reduces the risk of damage during transit. We appreciate your understanding on this matter. If you have any other questions or need further assistance, please feel free to reach out. Thank you for choosing Superior Furniture.

Posted 5 months ago

“Beyond disappointed. We had orders booths for our restaurant in 2021. We decided to expand our booth seating area this year. I reached out to Superior and had them send me the invoice from our 2021 order to confirm I order the exact same booths that we currently have. Placed my order and they confirmed that they would match exactly. 6 weeks later we received them and they are NOT the same color. They are similar but definitely not the same and it is noticeable. It looks like they sent us the wrong color in 2021 but we had nothing to compare them to at the time and just assumed the website had a color variation. When trying to get them to make it right they basically blame me and said I should’ve sent them a picture of our current booths, yet never asked me to do that when I told them I want to make sure they match. They offer me a $500 refund for the “inconvenience” and refuse to do anything else to make it right. Now I’m stuck with several thousands of dollars worth of booths that don’t match. I would never work with them again due to their refusal to admit their mistake and fix it.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We apologize for the inconvenience you experienced with your recent order. When placing an order, it is crucial for customers to review and approve all order details to ensure accuracy. Our records show that the order specified the booths' color "Paprika," which is what was delivered. While we strive to match previous orders exactly, it is up to the customer to confirm the details of the previously received orders including and not limited to providing appropriate photos, emails, etc. In addition, samples of the materials are provided free of charge and highly encouraged. It is also not unusual for someone else to have placed the order and made final decisions years ago - which is exactly what transpired in your case. We understand your frustration and since your agreed to keep the booths, we offered a $500 refund as a gesture of goodwill. Our goal is always to provide excellent service and high-quality products, and we are sorry that you are less than 100% satisfied. If there is anything further we can do to assist, please do not hesitate to reach out.

Posted 5 months ago

Superior Seating is rated 4.5 based on 292 reviews