Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.54

4.5 Rating 301 Reviews

87 %

of reviewers recommend Superior Seating

4.5

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

Write Your review

Tell us how Superior Seating made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Superior Seating 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booth looks amazing , most likely will be ordering some os the same very soon”

Helpful Report

Posted 3 months ago

Thank you so much for your review! We're glad to hear that you love the booth! We're excited about the possibility of working with you again soon. If you have any questions or need assistance with your next order, feel free to reach out!

Posted 2 months ago

“You guys are awesome. Thank you!”

Helpful Report

Posted 3 months ago

Thanks a lot! We're glad to hear that. We're here whenever you need us!

Posted 3 months ago

“I love the staff at Superior! Jane was so helpful, thoughtful and really helped me make sure I ordered the correct booth arrangements. The booths are stunning as well. I will be ordering from them again. Per my client who received them they did say they wished it was a gate truck as it was difficult to lift the booths down. Other than that Superior is great in everyway. Simple fix to get a lift gate truck :)”

Superior Seating 5 star review on 12th August 2024

Helpful Report

Posted 3 months ago

Hi Laksmi, Thank you so much for your kind words! We're really happy to hear that you had a great experience with Jane and that you love the booths. We appreciate your feedback about the delivery truck, and we'll keep that in mind for the future. Looking forward to working with you again! Best regards

Posted 3 months ago

“Not a great overall experience. Paid for and was sold an item that was discontinued but wasn’t made aware until after the purchase. Was told to call back to confirm delivery eta, when I called back the other office person said my order was still being processed and that I’d get a call back. Never got a call back and order showed up the following day. Seemingly ALOT of miscommunication within the company, not what I expected for the $$$.”

Helpful Report

Posted 3 months ago

Dear Matthew, Thank you for taking the time to write your review. Your order was placed on July 19, and after processing your order, we contacted you on July 23rd to let you know that one of the table sizes you ordered was not available. We are in the process of discontinuing the color of the table you ordered and did not have enough in this particular size to fill your order. You decided to switch to a different color table and the order was shipped as confirmed by our sales representative on the phone. You then received a phone call on August 1 informing you that your order is getting ready to ship and you confirmed you are ready to receive your order. On August 6 you received an email informing you that your order shipped, providing you with the tracking information. As you see from the above recap of your order details, we take quite a bit of time to make sure the customer is well informed and provide necessary information in a timely manner. All phone calls and emails are documented and stored for future reference. We hope you enjoy your new furniture.

Posted 3 months ago

“Great service”

Helpful Report

Posted 4 months ago

“Professional & knowledgeable”

Helpful Report

Posted 4 months ago

“Roxanna was absolutely a please to work with, super helpful. She was the best!!! The 12 channel booth I order was gorgeous and I can’t wait to share it with my customers! We will be ordering from SS forever!”

Helpful Report

Posted 4 months ago

Thank you so much for your review! We are glad to hear that Roxanna provided you with exceptional service and that you are delighted with the 12-channel booth. It’s fantastic to know that it met your expectations and that you’re excited to share it with your customers. Your kind words and continued support mean the world to us. We look forward to serving you again and being a part of your business's success.

Posted 4 months ago

“sent the wrong item, and while working thru the exchange/return i was left unanswered and in the dark still.”

Helpful Report

Posted 4 months ago

“Customer Service was very good and responsive. They worked with us on a good delivery date. Product was good quality and works perfect in our space.”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We're glad our team could assist with your delivery and that the product fits perfectly in your space. We appreciate your support and look forward to serving you again.

Posted 4 months ago

“General site not super user fieindly”

Helpful Report

Posted 4 months ago

“Delivery proved to be challenging as product was for condominium complex with no specific personnel on property to receive. Therefore call to management to narrow the three hour window to at least 20 minutes was asked on two occasions and not done costing the association additional shipping.”

Helpful Report

Posted 4 months ago

Hi, Nancy Thank you for your review. We go through a meticulous process of scheduling our deliveries. You were given a 3 hour window for delivery. Our driver waited 30 minutes for someone to come and accept the order. He was forced to leave the premises without unloading the order as the person responsible for receiving the order was not available. Unfortunately, in these situations, a re-delivery charge occurs. Thank you, Jane

Posted 4 months ago

“we have not received order yet”

Helpful Report

Posted 4 months ago

“Great service and excellent product.”

Helpful Report

Posted 4 months ago

“Great products. Customer service is very helpful.”

Helpful Report

Posted 5 months ago

Thank you! We're glad you enjoyed our products and found our customer service helpful.

Posted 4 months ago

“I bought five of the Al BLK-2424. When I put tops on them the tops jiggled around. I spent several days on the phone with customer service and sent videos showing the problem. I was told that the tops are just too heavy, but was not able or allowed to return the bases which are not fit for use. There’s nothing on the website, outlines weight for table tops. Customer service was polite, but it’s very disappointing that it took days to be told that I can’t fix the table bases and can’t return them”

Helpful Report

Posted 5 months ago

“The quality of the booths were fantastic. My client ordered a two-tone booth. My only issue was that the booths were slightly different than the picture so make sure to confirm exact placement of the leathers etc. The client and myself are very happy regardless. :)”

Helpful Report

Posted 5 months ago

Dear Frances, Thank you for your feedback! We're delighted to hear that you and your client are pleased with the quality of the booths. We apologize for any discrepancies in the placement of the leathers and appreciate your suggestion to confirm details. Your satisfaction is important to us, and we’re glad that both you and your client are happy with the final product.

Posted 5 months ago

“Consistently satisfied with products and customer service!”

Superior Seating 5 star review on 1st July 2024

Helpful Report

Posted 5 months ago

Thank you so much for your kind words! We are thrilled to hear that you are consistently satisfied with our products and customer service. Your continued support means a lot to us, and we look forward to serving you again soon.

Posted 5 months ago

“Beautiful chair”

Helpful Report

Posted 5 months ago

“Best prices around”

Helpful Report

Posted 5 months ago

Dear Visar, Thank you for your fantastic feedback! We're delighted to hear that you found our pricing competitive. Your satisfaction means a lot to us, and we look forward to welcoming you back soon.

Posted 5 months ago

“The product received is high quality. The communication regarding order status was non-existent, and the order was delivered 3 months after ordering vs. the 5 weeks I was told.”

Helpful Report

Posted 5 months ago

Superior Seating is rated 4.5 based on 301 reviews