Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.54

4.5 Rating 292 Reviews

87 %

of reviewers recommend Superior Seating

4.5

Based on 292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are super impressed after our first purchase with Superior. Customer service was excellent, was able to put a rush on an order that should have taken much longer, and the product (sintered stone table tops) are beautiful.”

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Posted 1 year ago

“very helpfull”

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Posted 1 year ago

“Excellent service. Product arrived on time and in perfect condition Great company to work with”

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Posted 1 year ago

“So my husband and I took the leap and opened our own restaurant. When it came to furniture, we did our fair share of looking around and ended up going with Superior Seating. We had a fairly simple vision: something chill with a mix of blues and browns. We told the team there about it, and they suggested a few things. Notably, the chairs caught our attention - they were these bamboo-look metal chairs. Different, but in a good way. Quite sturdy too. The tables were decent and matched the overall vibe. The barstools did their job; they fit the height of our bar and were comfortable enough. One thing that was genuinely helpful was their input on spacing. They gave some tips on how to arrange things, and it made sense, especially on busier days. Overall, the experience with Superior Seating was alright. If you're looking for something a bit different for your place, maybe give them a peek.”

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Posted 1 year ago

“****Anyone trying to replace or buy chairs or stools for home or a business. I would be very very careful dealing with Superior Seating in Kenilworth NJ. Flash back to September 2022…I bought new bar stools and within 3-4 months they were already broken! I called the company which then gave me a long run around and refused to replace the stools. They offered to sell us the same stools but at a discounted rate! Smfh. I then told them I would be calling the better business bureau so they then tell me they would allow me to go to a warehouse to possibly fix the stools. To make it seem like they are trying to help us. This is going on for months might I add. We didn’t finally get the address until last week sept 2023!! The warehouse then states they can’t fix them and still will not replace the stools but we can pay $25 each stool for a different model which don’t match the set we purchased of stools and chairs for our business. Then the sales guy who sold me them Ed said I have to again speak to someone else in the company named Jane the sales manager whiuch was the one who originally gave me the run around (which is the most rude and unprofessional person you could speak to might I add my husband could barely get a word in with her) so once again we are being bounced to someone else with no real solution and they do not stand by their products. This is the worst most unprofessional company I have ever dealt with!! I informed them I will be speaking to our attorney and filing a claim as I have exhausted every avenue to try to fix this situation and keep a good relationship with these people. Do yourself a favor and be careful. The floor models are not what they are sending out. Ed even admitted to us we probably received a bad batch!! Smfh. He then said since I will not take the offer of paying for new stools and taking it as a loss that he will not do anything for us. Absolutely disgusting and disappointing !!”

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Posted 1 year ago

Thank you for your recent review. We just would like to set the record straight. We have addressed your concerns and issues with your 9 bar stools as soon as you contacted us - a few months after you purchased your bar stools (Purchased in September and reported a problem in January). You spoke to each and every sales person in our company. There were numerous emails and phone calls that everyone answered in a timely and professional manner which we have full history of. You reported that the bar stools with backs have started to have bent legs - 9 out of 26. We discussed what could have been the problem. You mentioned that your customers tend to rock back and forth on the stools and that this may have been an issue but you are not always at the bar to manage your staff. We sell commercial quality products all over US with this particular model in thousands per year. We have virtually no complaints about these stools. As with anything, when the furniture is used as intended, there should be no issues. Also, there is no such thing as "bad batch" when referring to 9 stools failing at ONE restaurant out of thousands sold all over the country. Having said that, we did offer to replace the bases of the stools at 50% off. You declined the offer never to be heard from again. TILL NOW.... We suggested to take a few of your damaged bar stools to our factory and see what options you may have available now even though the chairs are now OUT OF WARRANTY. Our production manager at the warehouse advised you that they were not salvagable and provided yet another solution to purchase another model of brand-new bar stools. The replacement bar stools offered are fully welded and extremely durable and would have been an upgrade over your current ones at @ $25 per bar stool which is a very reasonable offer given the time-lapse and the history of things. After rejecting yet another reasonable offer at a solution, you and your husband came storming into our showroom at the time of closing and were forcefully trying to resolve this with one of the sales people. The $25 offer still stands, regardless of the one-sided and malicious reviews you have posted about our business on every site imaginable.

Posted 1 year ago

“Placing an order was quick and easy. Having the option to pick up was great.”

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Posted 1 year ago

“I was very impressed with the quality of the furniture.”

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Posted 1 year ago

“Responsive customer service! Communicated by email and phone, both ways very effective.”

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Posted 1 year ago

“I love it Thank you guys”

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Posted 1 year ago

“great customer service and products”

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Posted 1 year ago

“I still haven’t received my furniture. The shipping company told me they would deliver it yesterday and never called or delivered. I’ve called twice this morning 6:30am and 8:30am and they can’t tell me if it will be delivered today or not.”

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Posted 1 year ago

“Great customer service! We ordered 40 chairs on Friday and they were delivered to our door in perfect condition at 11:30 am that Tuesday morning. Very helpful customer service.”

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Posted 1 year ago

“Excellent Survice!”

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Posted 1 year ago

“Very helpful and responsive staff throughout the whole process. High quality finished products.”

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Posted 1 year ago

“Always helpful and pleasant to deal with.”

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Posted 1 year ago

“Everyone so helpful!”

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Posted 1 year ago

“Every time I call the warehouse for a pick-up of product the ladies who work in the office are always extremely accommodating, friendly and genuinely interested in their client's needs. They also have a sense of humor! Great Group!”

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Posted 1 year ago

“Placed online order was delivered within 3 days with no issues.”

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Posted 1 year ago

“Will definitely order online again. Love this quality”

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Posted 1 year ago

“The staff was incredibly helpful, my items arrived quickly. I will definitely use online store again and highly recommend it.”

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Posted 1 year ago

Superior Seating is rated 4.5 based on 292 reviews