Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.54

4.5 Rating 308 Reviews

87 %

of reviewers recommend Superior Seating

4.5

Based on 308 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering chairs on line is difficult when you cannot see the quality first hand. I am very happy to say that the chairs I ordered from Superior are perfect!! They are extremely well built and are beautifully made.”

Helpful Report

Posted 2 months ago

Thank you, Nancy! We’re glad to hear the chairs exceeded your expectations. It’s wonderful to know their quality and craftsmanship met your standards. Your satisfaction means a lot to us!

Posted 2 months ago

“Timeline for delivery was delayed for no reason.”

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Posted 2 months ago

We apologize for the delay in your delivery. We work with several third-party freight contractors to ensure a broad delivery network, but this can sometimes lead to unforeseen delays beyond our control. While we strive to partner with reliable carriers, delivery timelines may occasionally be affected by factors on their end. Thank you for your understanding, and please feel free to reach out if you need further assistance.

Posted 2 months ago

“Great in communication, easy to work with. Really great chairs!”

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Posted 2 months ago

Thank you, Katie! We’re glad to hear that our communication and service made your experience smooth. It's wonderful to know you're pleased with our restaurant furniture!

Posted 2 months ago

“Well made, and timely delivery. Will order from them again.”

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Posted 2 months ago

Thank you, Kristian! We’re thrilled that you chose the Captain’s Mate bar stools for your pub. We wish you great success with your venture. If you need anything down the road, don't hesitate to reach out, we’re here to help! Cheers to your pub's future!

Posted 2 months ago

“I have no way of rating until the chairs arrive - they are sitting in another city waiting for a bigger load to bring to our rural town. The seat material color samples arrived as promised. The delivery method is unusual - tailgate only. I am 72 years old and not sure why the delivery man can't at least set the boxes on ground. Seems out of alignment with a good service. And the terms did not allow for damage during shipment to be taken care of by shipper??”

Helpful Report

Posted 2 months ago

Dear Hedi. Thank you for your review. You placed your order on 10/1 for custom bar stools - the order was promptly shipped on 10/16. The delivery method is not unusual - commercial furniture is shipped via commercial trucks and/or trailers, as explained in our shipping policy. We provide all of our customers an option to request a LIFT GATE which lowers the pallet from the truck to the ground. This option is explicitly listed as a choice for an extra charge. As you mentioned, you are located in a rural area and, thus, it takes time to arrange logistics to get to you for the last mile leg of your delivery. ESTES is a reputable delivery company which indicated on their portal that your delivery will be made around 10/30. We do hope you enjoy your furniture. Regards, Superior Seating Sales

Posted 2 months ago

“These chairs are seriously great. Priced under market and durable for commercial use.”

Helpful Report

Posted 3 months ago

Thank you, Christopher, for your feedback! We're glad you're enjoying the chairs and that you’ve found them to be both durable and well-priced for commercial use. Providing quality products that stand up to the demands of commercial settings at a great value is exactly what we aim for. If you ever need anything else, feel free to reach out!

Posted 2 months ago

“Great experience”

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Posted 3 months ago

“Very accomodating and good personal service.”

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Posted 3 months ago

Thank you, George! We appreciate your kind words. It’s great to hear that you found our service accommodating and personal. We always strive to provide a personalized experience for each of our customers. If there's anything else we can do for you, don't hesitate to let us know!

Posted 2 months ago

“The team at superior are the best and gave me a good deal”

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Posted 3 months ago

Thank you, James! We’re thrilled to hear that you had a great experience with our team and that you’re happy with the deal we provided. It’s always our goal to ensure our customers feel valued and satisfied. If you need anything else in the future, feel free to reach out!

Posted 2 months ago

“Roxanne is the best. Her service and follow up have been outstanding. Most companies you find on the internet just take your order/money and never want to talk to you. You should be proud that Superior Seating is not that. Great job”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words! We're thrilled to hear that Roxanne provided you with the level of service and follow-up that we strive for at Superior Seating. We truly believe in building long-lasting customer relationships, not just taking orders. Your feedback is a great reminder that we're on the right track and proud to have Roxanne on our team. If there's anything else we can assist you with, don’t hesitate to reach out!

Posted 2 months ago

“Lisa is the best!!!!!!”

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Posted 3 months ago

“We searched for a long time to find barstools that were both reasonably priced, durable, and high quality. We were a bit nervous to buy them online without seeing them in person but very impressed with the build quality when they arrived. We’ll definitely order with Superior Seating again in the future.”

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Posted 3 months ago

Thanks for your kind words, Matt! We're thrilled to hear you're happy with our furniture. We appreciate your trust and look forward to serving you again in the future!

Posted 3 months ago

“I recently worked with them for custom bar stools for a restaurant project and was impressed with the experience. As a interior designer, balancing style, durability, and functionality is key, and they made it easy. Their customization options offered the exact look I needed, with a great range of fabrics and finishes. The team was helpful, ensuring every detail matched the project’s aesthetic. They responded quickly and provided solutions when needed, making the process smooth. Delivery was fast for a custom order, arriving ahead of schedule. The bar stools looked exactly as expected, and the quality was clear. The craftsmanship was excellent. I’m very happy with the experience and will definitely use this website for my future projects. Keep rocking SuperiorSeating!”

Superior Seating 5 star review on 30th September 2024

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Posted 3 months ago

Thanks, Ricardo! We appreciate your feedback. It’s great to hear that the bar stools fit your vision and arrived on schedule. We’re glad we could help make the process easy for you, and it was a pleasure working on your project. Looking forward to helping out with your next one!

Posted 3 months ago

“Candy was so patient with us and let us call and ask so many questions! And the chairs and barstools showed up and looked beautiful! Thanks Superior Seating”

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Posted 3 months ago

Thank you so much for the feedback! It’s great to hear that Candie provided excellent support throughout the process. We’re glad the furniture met your expectations and added the perfect touch to your space. We are looking forward to working with you again!

Posted 3 months ago

“Frustrating the shipping cost went up after the initial transaction was complete.”

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Posted 3 months ago

Dear Justin, Thank you for taking the time to submit your review. We take each review seriously and would like to respond for the benefit of our online customers. Your order was placed directly online without any one of our sales team's assistance. We had contacted you immediately to let you know that your order of 8 bar stools is under our minimum guideline of $1500 for first time customers - this information is listed on our website. All orders under this minimum are reviewed by our sales managers to see if we can accommodate. The automated freight generated by our system takes into account many factors, including the total order volume, and may be inaccurate for orders under the minimum amount. After having a phone conversation with you, we agreed to make an exception as we would normally do to accommodate either our returning customers or small business owners and you had agreed to pay the additional freight required to process your order. We shipped your order within a week of your request and we hope you enjoy your new furniture. Regards, Superior Seating Sales

Posted 3 months ago

“Good experience. Great product at a reasonable price and excelent service.”

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Posted 3 months ago

“I recently had the pleasure of working with Superior Seating to furnish my restaurant, and I couldn’t be more satisfied with the results. Candie from customer service was an absolute gem throughout the entire process. She was responsive, patient, and incredibly helpful in guiding me through the selection process. I ordered several black upholstered chairs, and while there was a minor issue with the shipment being delayed by a couple of days, Candie was on top of it and kept me updated the entire time. She even went the extra mile to ensure everything was in perfect condition when it arrived. Now, I’m enjoying my sleek, black upholstered chairs that not only look stunning but are incredibly comfortable for my guests. They’ve really elevated the vibe of my restaurant. What stands out is how Superior Seating handles any hiccups - they don’t leave you hanging, which is rare these days. I've already come back for more furniture pieces, and I know I'll continue to trust them for future needs. This company that truly understands what customer service should be, and they back it up with quality furniture that speaks for itself”

Superior Seating 5 star review on 23rd September 2024

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Posted 3 months ago

Thank you for your thoughtful review! We’re so happy to hear that you’re enjoying your chairs and that they’ve made a great addition to your space. Our team always strives to deliver the best customer experience, and it's wonderful to know she was able to assist you through the process. We truly appreciate your understanding regarding the shipping issue and are glad we could resolve it swiftly. Our priority is ensuring you’re satisfied with the entire experience, from order to delivery. We're excited to know you’re planning to return for more furniture in the future! If there’s anything else we can do for you, we’re here to help. Thank you again for choosing us!

Posted 3 months ago

“Great experience. Quality product and syper easy to deal with the Customer support folks. Highly recommend them.”

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Posted 4 months ago

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with both our product and our customer support team. It means a lot to us that you’d recommend us, and we look forward to assisting you again in the future!

Posted 3 months ago

“Superior seating delivers consistent quality and value. Customer service is awesome!”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We’re glad to know that our consistent quality and value are hitting the mark. It's always our goal to provide excellent customer service, and we're happy to hear you had a great experience. Looking forward to working with you again!

Posted 3 months ago

Superior Seating is rated 4.5 based on 308 reviews