Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.56

4.6 Rating 325 Reviews

87 %

of reviewers recommend Superior Seating

4.6

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 20th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appreciate for your great service, I am happy to be Superior Seating customer since 2018. Best restaurant furniture supply so far!”

Superior Seating 5 star review on 5th December 2023

Helpful Report

Posted 1 year ago

We're so glad to hear you've been a happy customer at Superior Seating since 2018, and we're thrilled you love our restaurant furniture! Let's talk about a real-life story from our journey together. A while back, you ordered some restaurant booths and chairs from us, and while most of it was perfect, there was a teensy issue with one of the booths. We know that every detail counts when it comes to creating the right atmosphere for your restaurant. So, you gave us a shout about the hiccup, and we jumped into action. Our team worked quickly to fix things up. We sent you a replacement booth ASAP, making sure it got to you without any fuss, so your restaurant could keep running smoothly. We share these stories not to pat ourselves on the back but to show potential customers that we're committed to ensuring a positive experience with our furniture. Making our customers happy is our top priority, and we're always here to address any bumps in the road. Thanks for being part of the Superior Seating family. We're excited about the years ahead and are here whenever you need us. Here's to your thriving restaurant! 🍔🥂

Posted 1 year ago

“Great selection, rite price and followed with great service....ty”

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Posted 1 year ago

We're thrilled you had a great experience, Kethan! Our wide selection at the right prices, along with our excellent service, is what we're all about. Thanks for choosing Superior Seating, and if you need anything else, just give us a shout!

Posted 1 year ago

“The team at Superior is nothing less than excellent. As a return customer I couldn’t be happier. Thank you.”

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Posted 1 year ago

“We have had our chairs and stools for about a year, and couldn’t be happier with how they are performing. They look beautiful and are holding up so well. Great value for a great product!”

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Posted 1 year ago

“Good quality Products and Best Service !”

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Posted 1 year ago

“Candy was a delight to work with. Furniture is great quality and a fair price.”

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Posted 1 year ago

“Always great service and excellent quality. Superior Seating is our go-to vendor for our restaurant furniture needs.”

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Posted 1 year ago

“One of our booths was shipped without legs. We left the booth wrapped in the shipping plastic while we waited for the legs to arrive. When we unwrapped the booth to install the legs we discovered a full cut on one side through to the wood. There were two other small defects as well. When we requested a replacement, we were accused of causing the damage and offered a "vinyl repair kit", which of course we have no idea on how to repair vinyl. At some point a manager stepped in and again accused us of causing the damage. She then proceeded to attach a copy of the invoice that I signed and a highlighted version of the shipping agreement that showed I was supposed to inspect the items prior to allowing the shipping people top leave. We are a small non-profit and these booths were 30% of our remodeling project. I am so disappointed with this company. I feel very ripped off. This is what I get for trusting that the booth was not damaged. Lesson learned!”

Helpful Report

Posted 1 year ago

Hi, Angela and William, It has come to my attention that Candie was trying to resolve the issue of the damages on the booth. I would like to address this. We have shared with you a copy of the BOL – Bill of Lading and proof of delivery. As you can see, the order was received without damages and none were marked on the BOL. Please review the FAQ below which describes our shipping terms. https://www.superiorseating.com/faq What do I need to do to receive my order? Someone must be available to inspect and sign for your order. When the carrier arrives, inspect the shipment for any damage and a proper count and note any issues on the Bill of Lading documents for your records. If you suspect damage you must note that on the Bill of Lading otherwise, we will not be responsible for the damage. If you absolutely can't open boxes to check for damage - sign for concealed delivery. For more information please review our shipping policy by clicking here. In our extensive experience of manufacturing and shipping commercial seating products, it is clear from the pictures of the damages, that the booth side (all damages on 1 side) was dragged on the floor or ground, or possibly pushed through the doorway. Our products are thoroughly inspected prior to shipping. The liability for the damages not indicated on the BOL at the time of delivery lies directly with the receiver. We always thrive to provide excellent customer service not only at the point of sale, but also assist with situations of damages caused by unforeseen circumstances (unloading, dragging, etc.). We have offered you a repair kit and a small partial credit so that you can have the booth repaired on site. I believe Candie was very accommodating and was trying to resolve this amicably. If you would like to discuss further, please contact me directly. Thank you, Jane Superior Seating P: (866) 213-2401 F: (866) 732-8025 E: sales@superiorseating.comW:www.superiorseating.com

Posted 1 year ago

“Superior was very easy to deal with. We got great quality bar stools at a very competitive price. I would use them again for our next purchase.”

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Posted 1 year ago

“Costumer Service was excellent at the Miami location. I will highly recommend doing business with Superior Seating.”

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Posted 1 year ago

“Products are decent and price point is ok. The 10-12 to 18 week lead time is rough. Customer service people are great though.”

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Posted 1 year ago

Dear Brian, Thank you very much for your review – we value your feedback and the time you took to review us. We just wanted to clarify that our standard booth production time is about 10-12 weeks. Your order was completed in 12 weeks. Some booths take a bit longer since there are many factors involved in producing a high quality custom product – wood cutting and staining, material upholstery, etc. We do thrive to accommodate our customers needs with respect to their timeline without sacrificing the quality of our product. Again, thank you for your feedback. Superior Seating Team

Posted 1 year ago

“I wanted to drop you a note to express my appreciation for the excellent service we've received. Running a restaurant in Manhattan comes with its own set of challenges, and having the right seating is crucial. When I reached out, the assistance we received from Ed was incredibly helpful throughout the process. They patiently listened to our needs and budget constraints, offering practical solutions and expert advice. Their professionalism and friendliness made it a pleasure to work with them. However, I must admit that I initially made a mistake when placing our order. I accidentally chose the wrong color for the seating. It was a bit of a panic moment for me, but when I reached out to customer service, they were quick to assist. They not only corrected the order details promptly but also managed to ease my worries with their friendly and reassuring demeanor. Thanks to your company's quality products and the invaluable help of the sales reps, our restaurant now boasts comfortable and stylish seating that our customers love. I can confidently say that Superior Seating values its customers, and it's been a positive experience working with your team. We'll definitely consider your expertise for any future seating needs. Thanks again for your help, and please pass on our heartfelt thanks to Selma and Candie.”

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Posted 1 year ago

“They're good quality chairs that look great! Ordering was easy and they came sooner than expected. Thank you!”

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Posted 1 year ago

“We are super impressed after our first purchase with Superior. Customer service was excellent, was able to put a rush on an order that should have taken much longer, and the product (sintered stone table tops) are beautiful.”

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Posted 1 year ago

“very helpfull”

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Posted 1 year ago

“Excellent service. Product arrived on time and in perfect condition Great company to work with”

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Posted 1 year ago

“So my husband and I took the leap and opened our own restaurant. When it came to furniture, we did our fair share of looking around and ended up going with Superior Seating. We had a fairly simple vision: something chill with a mix of blues and browns. We told the team there about it, and they suggested a few things. Notably, the chairs caught our attention - they were these bamboo-look metal chairs. Different, but in a good way. Quite sturdy too. The tables were decent and matched the overall vibe. The barstools did their job; they fit the height of our bar and were comfortable enough. One thing that was genuinely helpful was their input on spacing. They gave some tips on how to arrange things, and it made sense, especially on busier days. Overall, the experience with Superior Seating was alright. If you're looking for something a bit different for your place, maybe give them a peek.”

Helpful Report

Posted 1 year ago

“****Anyone trying to replace or buy chairs or stools for home or a business. I would be very very careful dealing with Superior Seating in Kenilworth NJ. Flash back to September 2022…I bought new bar stools and within 3-4 months they were already broken! I called the company which then gave me a long run around and refused to replace the stools. They offered to sell us the same stools but at a discounted rate! Smfh. I then told them I would be calling the better business bureau so they then tell me they would allow me to go to a warehouse to possibly fix the stools. To make it seem like they are trying to help us. This is going on for months might I add. We didn’t finally get the address until last week sept 2023!! The warehouse then states they can’t fix them and still will not replace the stools but we can pay $25 each stool for a different model which don’t match the set we purchased of stools and chairs for our business. Then the sales guy who sold me them Ed said I have to again speak to someone else in the company named Jane the sales manager whiuch was the one who originally gave me the run around (which is the most rude and unprofessional person you could speak to might I add my husband could barely get a word in with her) so once again we are being bounced to someone else with no real solution and they do not stand by their products. This is the worst most unprofessional company I have ever dealt with!! I informed them I will be speaking to our attorney and filing a claim as I have exhausted every avenue to try to fix this situation and keep a good relationship with these people. Do yourself a favor and be careful. The floor models are not what they are sending out. Ed even admitted to us we probably received a bad batch!! Smfh. He then said since I will not take the offer of paying for new stools and taking it as a loss that he will not do anything for us. Absolutely disgusting and disappointing !!”

Helpful Report

Posted 1 year ago

Thank you for your recent review. We just would like to set the record straight. We have addressed your concerns and issues with your 9 bar stools as soon as you contacted us - a few months after you purchased your bar stools (Purchased in September and reported a problem in January). You spoke to each and every sales person in our company. There were numerous emails and phone calls that everyone answered in a timely and professional manner which we have full history of. You reported that the bar stools with backs have started to have bent legs - 9 out of 26. We discussed what could have been the problem. You mentioned that your customers tend to rock back and forth on the stools and that this may have been an issue but you are not always at the bar to manage your staff. We sell commercial quality products all over US with this particular model in thousands per year. We have virtually no complaints about these stools. As with anything, when the furniture is used as intended, there should be no issues. Also, there is no such thing as "bad batch" when referring to 9 stools failing at ONE restaurant out of thousands sold all over the country. Having said that, we did offer to replace the bases of the stools at 50% off. You declined the offer never to be heard from again. TILL NOW.... We suggested to take a few of your damaged bar stools to our factory and see what options you may have available now even though the chairs are now OUT OF WARRANTY. Our production manager at the warehouse advised you that they were not salvagable and provided yet another solution to purchase another model of brand-new bar stools. The replacement bar stools offered are fully welded and extremely durable and would have been an upgrade over your current ones at @ $25 per bar stool which is a very reasonable offer given the time-lapse and the history of things. After rejecting yet another reasonable offer at a solution, you and your husband came storming into our showroom at the time of closing and were forcefully trying to resolve this with one of the sales people. The $25 offer still stands, regardless of the one-sided and malicious reviews you have posted about our business on every site imaginable.

Posted 1 year ago

“Placing an order was quick and easy. Having the option to pick up was great.”

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Posted 1 year ago

“I was very impressed with the quality of the furniture.”

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Posted 1 year ago

Superior Seating is rated 4.6 based on 325 reviews