Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.54

4.5 Rating 292 Reviews

87 %

of reviewers recommend Superior Seating

4.5

Based on 292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a great experience with Superior Seating! They communicated well and our shipment came right on time without any problems!”

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Posted 9 months ago

Thank you Luis for your kind words! Delighted to hear your experience with Superior Seating was seamless and on schedule. Looking forward to assisting you again!

Posted 9 months ago

“Booths we ordered are good quality. Delivery/receipt of shipment was terrible.”

Superior Seating 2 star review on 1st February 2024

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Posted 9 months ago

Thank you for sharing your thoughts on the quality of the booths and for bringing the delivery issue to our attention. We're pleased to know the product lived up to your expectations. Regarding the delivery service, we apologize for any inconvenience caused. It's important to note that our delivery process involves third-party carriers, which sometimes leads to challenges beyond our direct control. Rest assured, we are actively seeking ways to enhance our delivery services to prevent such issues in the future. Your feedback is crucial in guiding these improvements. We value your understanding and patience as we work on these enhancements.

Posted 9 months ago

“I would highly recommend this company if you’re looking for booths for your restaurant and or nightclub!”

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Posted 9 months ago

Thank you, Corey, for your recommendation! It's great to know our booths have met your expectations. We appreciate your support and look forward to assisting you again.

Posted 9 months ago

“Good quality chairs that look high end and hold up well.”

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Posted 9 months ago

Dear Travis, Thank you for the positive feedback! We're delighted to know the commercial chairs are excelling in both style and durability. Your satisfaction means a lot to us. Looking forward to serving you again!

Posted 9 months ago

“NOME NONE NONE”

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Posted 9 months ago

“We could not be happier with our new restaurant bar chairs! From the estimate to delivery; everything went as explained and described and everyone involved was professional and extemely helpful! We would happily recommend Superior Seating to anyone!”

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Posted 10 months ago

Thank you for the kind words! We're so glad you're pleased with your new chairs and our service. Your recommendation means the world to us. Wishing you great success with your restaurant!

Posted 9 months ago

“Returning for more chairs. Service from Jane incredible excellent”

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Posted 11 months ago

We're thrilled to hear that you're returning for more chairs, and we're grateful for your kind words about Jane's exceptional service! At Superior Seating, providing excellent service is our top priority. Jane is a valuable member of our team and her dedication to ensuring your satisfaction is truly appreciated. Your continued support means the world to us, and we're here to assist you with all your chair needs. If you have any questions or require further assistance in the future, please don't hesitate to reach out. Thank you for choosing Superior Seating, and we can't wait to serve you again! 😊🪑

Posted 11 months ago

“Appreciate for your great service, I am happy to be Superior Seating customer since 2018. Best restaurant furniture supply so far!”

Superior Seating 5 star review on 5th December 2023

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Posted 11 months ago

We're so glad to hear you've been a happy customer at Superior Seating since 2018, and we're thrilled you love our restaurant furniture! Let's talk about a real-life story from our journey together. A while back, you ordered some restaurant booths and chairs from us, and while most of it was perfect, there was a teensy issue with one of the booths. We know that every detail counts when it comes to creating the right atmosphere for your restaurant. So, you gave us a shout about the hiccup, and we jumped into action. Our team worked quickly to fix things up. We sent you a replacement booth ASAP, making sure it got to you without any fuss, so your restaurant could keep running smoothly. We share these stories not to pat ourselves on the back but to show potential customers that we're committed to ensuring a positive experience with our furniture. Making our customers happy is our top priority, and we're always here to address any bumps in the road. Thanks for being part of the Superior Seating family. We're excited about the years ahead and are here whenever you need us. Here's to your thriving restaurant! 🍔🥂

Posted 11 months ago

“Great selection, rite price and followed with great service....ty”

Helpful Report

Posted 11 months ago

We're thrilled you had a great experience, Kethan! Our wide selection at the right prices, along with our excellent service, is what we're all about. Thanks for choosing Superior Seating, and if you need anything else, just give us a shout!

Posted 11 months ago

“The team at Superior is nothing less than excellent. As a return customer I couldn’t be happier. Thank you.”

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Posted 11 months ago

“We have had our chairs and stools for about a year, and couldn’t be happier with how they are performing. They look beautiful and are holding up so well. Great value for a great product!”

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Posted 11 months ago

“Good quality Products and Best Service !”

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Posted 11 months ago

“Candy was a delight to work with. Furniture is great quality and a fair price.”

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Posted 11 months ago

“Always great service and excellent quality. Superior Seating is our go-to vendor for our restaurant furniture needs.”

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Posted 11 months ago

“One of our booths was shipped without legs. We left the booth wrapped in the shipping plastic while we waited for the legs to arrive. When we unwrapped the booth to install the legs we discovered a full cut on one side through to the wood. There were two other small defects as well. When we requested a replacement, we were accused of causing the damage and offered a "vinyl repair kit", which of course we have no idea on how to repair vinyl. At some point a manager stepped in and again accused us of causing the damage. She then proceeded to attach a copy of the invoice that I signed and a highlighted version of the shipping agreement that showed I was supposed to inspect the items prior to allowing the shipping people top leave. We are a small non-profit and these booths were 30% of our remodeling project. I am so disappointed with this company. I feel very ripped off. This is what I get for trusting that the booth was not damaged. Lesson learned!”

Helpful Report

Posted 11 months ago

Hi, Angela and William, It has come to my attention that Candie was trying to resolve the issue of the damages on the booth. I would like to address this. We have shared with you a copy of the BOL – Bill of Lading and proof of delivery. As you can see, the order was received without damages and none were marked on the BOL. Please review the FAQ below which describes our shipping terms. https://www.superiorseating.com/faq What do I need to do to receive my order? Someone must be available to inspect and sign for your order. When the carrier arrives, inspect the shipment for any damage and a proper count and note any issues on the Bill of Lading documents for your records. If you suspect damage you must note that on the Bill of Lading otherwise, we will not be responsible for the damage. If you absolutely can't open boxes to check for damage - sign for concealed delivery. For more information please review our shipping policy by clicking here. In our extensive experience of manufacturing and shipping commercial seating products, it is clear from the pictures of the damages, that the booth side (all damages on 1 side) was dragged on the floor or ground, or possibly pushed through the doorway. Our products are thoroughly inspected prior to shipping. The liability for the damages not indicated on the BOL at the time of delivery lies directly with the receiver. We always thrive to provide excellent customer service not only at the point of sale, but also assist with situations of damages caused by unforeseen circumstances (unloading, dragging, etc.). We have offered you a repair kit and a small partial credit so that you can have the booth repaired on site. I believe Candie was very accommodating and was trying to resolve this amicably. If you would like to discuss further, please contact me directly. Thank you, Jane Superior Seating P: (866) 213-2401 F: (866) 732-8025 E: sales@superiorseating.comW:www.superiorseating.com

Posted 11 months ago

“Superior was very easy to deal with. We got great quality bar stools at a very competitive price. I would use them again for our next purchase.”

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Posted 1 year ago

“Costumer Service was excellent at the Miami location. I will highly recommend doing business with Superior Seating.”

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Posted 1 year ago

“Products are decent and price point is ok. The 10-12 to 18 week lead time is rough. Customer service people are great though.”

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Posted 1 year ago

Dear Brian, Thank you very much for your review – we value your feedback and the time you took to review us. We just wanted to clarify that our standard booth production time is about 10-12 weeks. Your order was completed in 12 weeks. Some booths take a bit longer since there are many factors involved in producing a high quality custom product – wood cutting and staining, material upholstery, etc. We do thrive to accommodate our customers needs with respect to their timeline without sacrificing the quality of our product. Again, thank you for your feedback. Superior Seating Team

Posted 1 year ago

“I wanted to drop you a note to express my appreciation for the excellent service we've received. Running a restaurant in Manhattan comes with its own set of challenges, and having the right seating is crucial. When I reached out, the assistance we received from Ed was incredibly helpful throughout the process. They patiently listened to our needs and budget constraints, offering practical solutions and expert advice. Their professionalism and friendliness made it a pleasure to work with them. However, I must admit that I initially made a mistake when placing our order. I accidentally chose the wrong color for the seating. It was a bit of a panic moment for me, but when I reached out to customer service, they were quick to assist. They not only corrected the order details promptly but also managed to ease my worries with their friendly and reassuring demeanor. Thanks to your company's quality products and the invaluable help of the sales reps, our restaurant now boasts comfortable and stylish seating that our customers love. I can confidently say that Superior Seating values its customers, and it's been a positive experience working with your team. We'll definitely consider your expertise for any future seating needs. Thanks again for your help, and please pass on our heartfelt thanks to Selma and Candie.”

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Posted 1 year ago

“They're good quality chairs that look great! Ordering was easy and they came sooner than expected. Thank you!”

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Posted 1 year ago

Superior Seating is rated 4.5 based on 292 reviews