“£29 to search for a tutor. Not to engage one, just to search. The website says, 'Your card is only fully debited if a tutor accepts your request.' I asked for clarification. The reply still left me baffled. Was I liable to pay £29 every month? I just don't know. They tell me that with my 'student pass' I can continue signing up with tutors. Just how many educational courses can I bear at one time? The best I can say is that Superprof lacks transparency. And from what little searching I did do I got the impression that it's not stocked with a huge amount of talent.”
“Fees charged for use of website!!!!
It was not clear that they would charge me a fee of £29 a month to just FIND a tutor. I noticed I had been charged two months x £29, so I enquired and received a very blunt email in response. I did not see any confirmation email as it went to my spam account, and the company were unwilling to refund me. I was under the impression that fees for the tutor sessions would be paid via their system - not a subscription fee for essentially nothing! Avoid!”
“Superprof makes money by having many subscribers at $39 monthly. It is not clear that you are signing up for a student pass, rather you are submitting your credit card information for future tutor billing.”
“Scammed me for > $200.00
Did not realized that it was "pay for" membership. Thought they are paid from lessons one is purchasing. So, robbed of >$200.00
Stay away guys. Day light robbers.”
“Paid £29 to contact a tutor. Website and confirmation email state that this will be refunded should the tutor refuse the request for a lesson. The tutor accepted the request with a message stating that she would be rejecting the request (why?). I've emailed Superprof but not holding out much hope of receiving my money back based on others reviews so will probably need to resort to a charge back via my bank.”
“I signed up for a trial £10 for first lesson , but then found out it was only going to be a 15 minute trial session.. you make it sound like the classes are £10 a lesson but £29 and I’ve been charged monthly since last august !!
I need to be refunded!!
How are you still continuing a business ? By scamming people?
Never even had one lesson for my son !! The tutor I spoke to Vanita was a very nice young lady who said due to her studies she could not do class ? But said the charges need to be dealt directly with superprof !!
Let’s see what you come back with!! Can’t even contact you !!
I am waiting to see what you come back with !!😡 not happy with your service!! Will deffo be reporting this !!!”
“Another victim of this cynical company with its dishonest business model. I never booked or even agreed to a lesson and they took £29 from my PayPal account. When I complained to them they sent me a patronising e-mail asserting their position ie that I had agreed to a lesson (all I did was click on a link to get further information). It’s a game of words that have been carefully designed to entrap innocent would-be customers. Or you might just call it a SCAM. Shame on them.”
“Yes, it's a SCAM site, be careful, don't pay $39 registration for your first free lesson. The tutor did not show up and they did not make the Refund. I sent several emails and they never responded. I canceled the subscription as it's not just registration before they add more fees.”
“Such a scam! They charge you to even just inquire about a class. What if you don't want to do after all? They told me since the teacher didn't deny my inquiry I used their servicesand they would not refund me, adding I hope you can understand....
I contacted PayPal and got my money back anyhow! Sorry I will not be messed with! Do not use their services. There are other ways of finding good teachers”
“Horrible experience with this dishonest company. I would discourage anybody from using their services and supporting them.
Paying £29 monthly for nothing is just ridiculous. I am sure the company is aware that a lot of people get charged by accident because of not realising that you are going to be charged £29 monthly regardless if you search for any new teachers/apply for new lessons or not. And they are taking advantage of it which I think is very dishonest. All you need to do is just read the other reviews and you will understand what I mean.
I got charged more by SuperProf than I paid for the actual lessons to the tutor.
There is no way to ask tutor a question without sending a lesson request first (after which you are going to be charged £29 monthly)
£29 as an initial charge would be understandable and that is what most of people need. But the company taking advantage of people not realising that it's a subscription and you end up paying £29 monthly for nothing until you realise what has happened and cancel subscription. And the company is obviously taking advantage of that (as you can see how many people here were not aware of that).”
“After paying the first tutor I found for the first 2 lessons upfront he never showed up to the lesson and never got back in contact again! Tried to let Superprof know, they took ages to get back to me and couldn’t offer me any support. They said it’s between you and the tutor. It's in my opinion that Superprof perform INSUFFICIENT CHECKS on their tutors and suggests to me the site is full of fraudulent postings. I feel Superprof handled it completely in the wrong way and I have no confidence in the site. I will be reporting to the Trading Authorities. I've lost money and Superpof accept no blame. Rubbish experience to be honest. No guarantee you get your money back if something goes wrong so it’s a huge risk so you don’t feel confident with using the service. Also instead of Superprof acknowledging this feedback, they tried to get my review shut down on trust pilot! After some adjudication, Trust Pilot decided to keep the review!!!”
