Sussex Promotions Ltd Reviews

Name: Sussex Promotions Ltd
Address: Snelsins Road, Snelsins Road, Cleckheaton
Rating: 4.90

4.9 Rating 403 Reviews

98 %

of reviewers recommend Sussex Promotions Ltd

Company Reviews

Questions

Metrics

4.9

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01273 493618

Email:

andrew@spromo.co.uk

Location:

Snelsins Road,
Snelsins Road
Cleckheaton
BD19 3UE

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Sussex Promotions Ltd 5 star review on 25th March 2022

Imogen Bird

Sussex Promotions Ltd 5 star review on 12th March 2021

Mike Manaley

Sussex Promotions Ltd 5 star review on 12th February 2021

Victoria Vasiliauskaite

Sussex Promotions Ltd 5 star review on 7th July 2016

Gatwick Diamond Business

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always first class service from presenting ideas to delivery of product. Sussex promotions make my job easy thanks to the teams knowlefge, experience and modus operandi. I wholeheartedly recommend them.”

Helpful Report

Posted 6 years ago

Thank you as always Freddie for your kind words & continued business, good luck with this year's Italian Job.

Posted 6 years ago

“Very fast and efficient service with clear pricing and delivery info. My only comment would be that the quotation emails come through as a separate email and therefore previous threads of info have to be searched for.”

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Posted 6 years ago

Thank you for your review Heather, I'm sorry the emailed quotations didn't follow a thread, they get sent & delivered by a different email system to outlook straight from the web site, this does have other benefits, but I understand your comment! If you ask the team next time they can work around it and attached to the thread if that helps. Thanks again. Andrew

Posted 6 years ago

“Excellent service, great product! would highly recommend for promotional gifts that require branding”

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Posted 6 years ago

“I am really pleased my order and it arrived on time. I did make some alterations to my order and had loads of queries and questions and these were answered promptly to help me make my decision as to what I wanted. I will definitely highly recommend Sussex Promotions and will be using them again.”

Helpful Report

Posted 6 years ago

Thank you Janine for the review and kind words, we look forward to hearing from you again soon!

Posted 6 years ago

“The service from Kiera was very good, However, I am disappointed with the Pin badge supplied. The gauge of metal used is very thin, the corners pointed and sharp. If were to order more I would look for a thicker gauge metal, possibly with a magnet for attachment wearer and slightly rounded corners. It appears they are manufactured outside the UK which is disappointing.”

Helpful Report

Posted 6 years ago

Hi Neville, I was disappointed to read your review left over the weekend. I’m not sure if you were sent samples of the badge which I would hope the team did offer, especially as getting the quality right was obviously important for you for this target audience. There are a number of ways badges such as these can be made: Printed, Soft Enamel & Hard Enamel are the most common, hard enamel being the highest quality and price. Unfortunately the ‘dots’ within your design do not lend themselves to the production process for a stamped and enamel infilled style of badge hence why I image a printed badge was used. I’m sorry the thickness isn’t to your expectation, and the corners too sharp. I’m not sure if time allows a review of the design (maybe to round off the square corners) and increase the thickness of badge used? Regarding your comment about overseas manufacture, yes all these badges tend to originate from the Far East, they are very labour intensive and not suitable for the UK / European labour market. Do let me know if we have time to review the thickness and square corners for you and I’ll see what options the factory offers. Many thanks & best regards, Andrew

Posted 6 years ago

“We continue to use Sussex promotions for our promotional products. Despite a very tight deadline and a variety of products required, they met the challenge with an extremely efficient level of service. The products met our exact requirements in terms of quality and were delivered well before the deadline. I would have no hesitation in recommending them.”

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Posted 6 years ago

Thank you Steve, that's very kind. Andrew

Posted 6 years ago

“Hello, I was tasked with ordering promotional gifts for my company in a very short amount of time to a location in London. I chose Sussex because the location would guarantee delivery to the event on time. My items arrived before the event with well enough time to prepare. Only one huge problem, The logo I requested was misspelled on the product. All 250 bags and all 250 neck pillows. This is just 100% unacceptable as a promotion company, you would think someone would have compared the logo I sent with the one produced at least once and the issue would have been fixed. The only reason I am giving my experience and acceptable rating is because Tiffany Cosset, the seller helping me, and Daniel Muddle, the account manager were very nice and apologetic and assured an expedited shipping with the corrected logo.”

Helpful Report

Posted 6 years ago

Thank you Olivia for the review & feedback. The team here at Sussex take full responsibility for the mistake but being a public review I just want to provide balance to your review: - Artwork was supplied that wasn't printable & to meet timelines our team had the logo redrawn - Yes the word "management" was spelt wrong - Artworks were proofed back to you for approval where you also failed to spot the mistake - The bags were re-printed immediately and delivered in time for the event - The neck pillows were not re-printed but a full credit was provided Mistakes can happen, we have checks in place including both us & our customers to try to spot them, in this case it slipped through the net but we have hopefully done everything we can to make it as right as we could. Thank you. Andrew

Posted 6 years ago

“I ordered some t-shirts last minute and the service was great, I was given a delivery date, which was then able to be re-assigned to assure artwork approval from our end. The t-shirts arrived on time and looked great, I was sent a great proof and confirmation of sizes & costs - all good.”

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Posted 6 years ago

“Really helpful! Quick and efficient, great product that arrived on time. Was given great service by all team members that I spoke with.”

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Posted 6 years ago

“Items arrived as we hoped and on time - the team are a pleasure to deal with.”

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Posted 6 years ago

“Dealing with Sussex Promotions has been efficient, enjoyable and they have a great range of products to choose from. Dan Muddle in particular has been amazing, he's always quick to respond to emails and is so helpful!”

Helpful Report

Posted 6 years ago

“Sussex Promotions are very helpful, when I ring for a quote it's done within an hour and delivery is on time or can be delayed till a time which suits me. I would highly recommend them.”

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Posted 6 years ago

“Every step of the process was great, from enquiry to delivery! Great and fast service - the product looks fantastic too! Thank you!”

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Posted 6 years ago

“The medals you recently had made for our event are amazing and so well done. They arrived very quickly as well. You are always such a pleasure to work with. Thank you so much”

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Posted 6 years ago

“Such and easy process and what a great product. We love our new mugs and would highly recommend Sussex Promotions if you needs some clever or novel items to promote your business.”

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Posted 6 years ago

Hi Rik, thank you so much for the review, really appreciated and pleased to hear the mugs have been well received. Many thanks, Andrew

Posted 6 years ago

“When I email I always get a really prompt reply and everyone is always helpful directing me to the products I need and being realsitic about delivery times”

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Posted 6 years ago

Thank you Lucinda for leaving a review, I'm so pleased the team are looking after you well. All the best, Andrew

Posted 6 years ago

“Great product and services as always!”

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Posted 6 years ago

Thanks Graham, glad they turned out well!

Posted 6 years ago

“Easy, straightforward ordering process. Artwork requirements understood and amends turned round quickly. Speedy delivery and excellent communication. I would highly recommend.”

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Posted 6 years ago

Thank you Jacki for your review, really appreciated and I'll make sure the team sees it too. All the best, Andrew

Posted 6 years ago

“Great! Fast, professional. Thanks”

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Posted 6 years ago

“Perfect service, product sourced and delivered promptly. Thank you”

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Posted 6 years ago

Sussex Promotions Ltd is rated 4.9 based on 403 reviews