Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 335 Reviews

5 %

of reviewers recommend Suttons

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Metrics

1.3

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put in a 2nd order in by mobile to you...did seem to take a long time on the phone, now I know why! The call cost me £13.59🤬 I think you should remove the 0844 number,I didnt see it...I wont be ordering again.”

Helpful Report

Posted 6 months ago

“First & last time used - if you order anything else but bulbs or seeds don't use them. Anything that should arrive alive arrives dead or broken because of poor packaging. Genuinely disappointed.”

Helpful Report

Posted 7 months ago

“BOUGHT 3 LOTS OF GERANIUM PLUGS, 72 PER LOT, MIXED COLOUR ONES DELIVERED WERE FINE NAND GROWING WELL IN LIVING ROOM, THE OTHER 2 LOTS DELIVERED ALL RED COLOUR, SOME HAD NO LEAVES, SOME ALREADY DEAD, PUT IN BIGGER PLUGS TO GROW ON, HAD NEARLY 3 WEEKS,STILL ONLY 1 INCH HIGH, VERY WEEDY PLANTS, WILL NEVER GROW TO GO OUTSIDE, WASTE OF TIME AND MONEY, PHONED UP SUTTONS AND COMPLAINED MAN SAID SOMEONE WILL TELEPHONE ME RIGHT BACK THIS WAS LAST SATURDAY, STILL WAITING ON WEDNESDAY 1ST MAY 2024,THIS IS TERRIBLE SERVICE, TERRIBLE PLANTS, I HAVE ALWAYS DONE FLOER AND VEG GARDENING ALL MY LIFE , I AM NOT A NOVICE IN THIS SUBJECT AT ALL.”

Helpful Report

Posted 7 months ago

“The plant was very small and not packed well.”

Helpful Report

Posted 7 months ago

“Tried to place £60+ order online. Password refused. "Reset link below". Nothing. Phoned. "Computer says no" to live valid card. Ordered elsewhere.”

Helpful Report

Posted 7 months ago

“I ordered 20 power daisy plugs but 6 were dying when they arrived,tried planting them but they just shrivelled overnight.Not impressed with this company at all.”

Helpful Report

Posted 8 months ago

“Terrible company advertised in the Times but unable to find any of your offers on the website. Waste of time”

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Posted 8 months ago

“After spending nearly full hour carefully choosing my plants and placing big order on the checkout was told my order cannot be delivered to my destination.what a waste of time!!! and please don't send me your catalogue again!”

Helpful Report

Posted 8 months ago

“Received bare root fruit trees which were good quality and securely packaged. Speedy delivery and are currently budding up in my garden”

Helpful Report

Posted 8 months ago

“Disappointed with the plug plants I received - several dead due to lack of water either not watered prior to despatch or in transit too long. Complained & pleased with response & they are replacing.”

Helpful Report

Posted 8 months ago

“I received my order a couple of days ago of Masterpiece Broad Beans. If I was only a novice at growing my own veg then I would have found these acceptable and sown them. However I have had an allotment for twenty four years now. On opening the packet I found the seeds to be the size of peas which appeared to be very old and shrivelled. Nothing like broad bean seeds. Very old. I have been very wary on ordering seeds from Sutton’s because of similar problems over the years. A few number of the seeds also had holes in them from insects and were unsuitable for sowing. I have ended up ordering broad bean seeds from another supplier and these are in perfect condition which is as they should be. I have to say that compared to many years ago when Sutton’s were the seed provider to go to, from my experiences over the last years that I have ordered from you your company is living on the reputation of your forbairs.”

Helpful Report

Posted 9 months ago

“I ordered about £50 worth of vegetable seeds 10 days ago. 11 items in total, today I got a text from Dutton’s apologising but they could not supply the following items, they then listed all 11 pots of seeds I had ordered, I have today been to my local garden centre and guess what, they had near enough all the seeds I need and they are Suttons seeds. Goodbye Suttons.”

Helpful Report

Posted 9 months ago

“Poor management of customer expectations! I placed an order over 12 months ago. I was informed that the order would take several months to arrive. Several months later, I was informed that they were not going to be able to supply the item at all. I was given a voucher and a refund, which was appreciated. Upon revisiting the Suttons website (a mistake in hindsight) in September, I saw something else I would like to purchase as a gift, which I was infromed would not be ready until just before Christmas, which was ok. Have just received the order, which wrong! C'mon guys!”

Helpful Report

Posted 11 months ago

“If you're searching for the finest garden planner to enhance your gardening experience, I highly recommend this particular planner. https://www.amazon.co.uk/s?i=stripbooks&rh=p_27%3AGarden+Planner+Arts&s=relevancerank&text=Garden+Planner+Arts&ref=dp_byline_sr_book_1”

Helpful Report

Posted 1 year ago

“Told one piece of factual information by the customer, then ring the company directly to be told something completely different, I just wish I had read reviews beforehand, they use a 3rd party distribution center and then another company to courier it to the customer, overall experience, will never ever use again”

Helpful Report

Posted 1 year ago

“So very disappointed with both geraniums and fuschias, will not be using Suttons again”

Helpful Report

Posted 1 year ago

“Ordered 30 begonia plug plants fire orange in May came end of June as stated, very disappointing as they were lemon?. A lot with no roots just shoots. Obviously sold out of the ones I’d ordered, I would rather of them told me this. To be fair they say they are going to give me a full refund.”

Helpful Report

Posted 1 year ago

“Shocking delivery time, desperate display of plants in a hanging pot. Certainly not a basket. Do not use this company.”

Helpful Report

Posted 1 year ago

“Ordered special offer pack of tomato plants, delivery stated 2 weeks but 5 weeks later they cancelled the order. Waiting for a refund”

Helpful Report

Posted 1 year ago

“Bought a special offer of bedding plugs and was informed they had left nursery on Monday, the day before my call. Arrived here on Thursday afternoon in a sorry state. About 50% were non existent in the plugs and the rest were miniscule and on the point of collapse. Didn't expect the Chelsea Flower Show but I thought I could at least grow them on. Ended up on compost heap with about 20 plants salvageable.”

Helpful Report

Posted 1 year ago

Suttons is rated 1.3 based on 335 reviews