Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 335 Reviews

5 %

of reviewers recommend Suttons

Company Reviews

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Metrics

1.3

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered £30 worth of veg plants on the 8 March 2020 so well before UK lockdown. Sill have not received plants, explanation or refund. About to put a small claim in as no other recourse to customers available.”

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Posted 4 years ago

“Still waiting for plants after four weeks. Now well past planting time but no response from Suttons in spite of repeated requests to know what is happening. I have been charged for this plants but they have now been removed form my order. Instead they have added an order for flowers that I didn't ask for! In chaos/administration/liquidation????”

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Posted 4 years ago

“Why do I not get plants that you write and tell me are in stock and will be despatched within 7-10 days? Why if you aren't answering the phone so you can reply to emails do you not reply to any of my emails. I've waited over a month. Don't tell me you're busy, I know you are and aren't you lucky. You weren't too busy to take my order or my money. I am awaiting a refund, not holding out much hope though. I DO THOROUGHLY RECOMMEND YOUGARDEN.COM Plants delivered early, in immaculate conditions, thank god someone can do it.”

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Posted 4 years ago

“Same as ,, no communication , no delivery . 10 weeks waiting . Very poor .”

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Posted 4 years ago

“No communication, no delivery,no refund.”

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Posted 4 years ago

“Shocking service - still waiting for remainder of order. No reply from customer service. They are still taking orders...so beware, you may not receive them and no refund either. A company heading for administration? Have we all lost our cash? In all honesty, I would not chance an order from them if I were you. Who has money to waste?”

Helpful Report

Posted 4 years ago

“I ordered some quite expensive tomorrow plants back in April. It is almost June now and they have not been delivered. I have sent about ten polite e mails asking where my plants are and received no response from customer service at all. If the don’t arrive soon it will be too late for them to fruit. I won’t use Sutton’s again.”

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Posted 4 years ago

“Delivery delayed, no updates other than generic emails. Poor quality once delivered still waiting for full order with no update very poor service. Suggest you do not order from Sutton’s”

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Posted 4 years ago

“Seeds ordered on 29th March have not yet arrived (25th April). Suttons phones are switched off. Generic replies to most emails, but last response advised me that the seeds were despatched and further delays would be due to the postal service. Actually the postal service is very good. Another company, charging less and free postage, posted the same seeds to me on 22nd April and the Royal Mail delivered them today second class.”

Helpful Report

Posted 4 years ago

“Order W13065806 This order for seeds, placed 25th March, not delivered yet. Same seeds from Seeds to Flowers, at a lower price and free postage, ordered on 22nd April arrived 25th April.”

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Posted 4 years ago

“Prompt attention, well packaged and delivery excellent and helpful.”

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Posted 6 years ago

“Bought a pretty wooden key box from Suttons recently, which had a damaged plinth on arrival. They promptly sorted this out, and sent me a new one. Also bought a Camelia plant, which was in perfect condition on arrival, and some lovely birthday wrapping paper inpregnated with seeds, which can be planted instead of disposing of it, helping to save the enviroment! Comprehensive selection of garden supplies and also gifts available from them.”

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Posted 6 years ago

“Great products all delivered safely and as described”

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Posted 7 years ago

“Quick order process competitive pricing.”

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Posted 7 years ago

“Because i love my birds”

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Posted 7 years ago

Suttons is rated 1.3 based on 335 reviews