Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 338 Reviews

5 %

of reviewers recommend Suttons

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1.3

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had read these reviews before I placed an order for plug plants. Took 9 days from despatch to arrive with me. Emailed Suttons 3 times over 5 days. Not a single reply. Tried ringing them repeatedly. No reply. The plants are dead or close to death. Appalling customer service. Would never do business with them again.”

Helpful Report

Posted 2 years ago

“Pack of 72 plants delivered in poor condition over half of them dead. Not Suttons fault. Our postage service is abysmal. My posture had been on holiday and on his return no parcels for his area had been delivered for 2 weeks. I contacted Suttons to suggest they change their delivery service(as well as a serious complaint to Royal Mail), they were very apologetic and said they would send me a new batch when ready. Received these today. Fresh, healthy plants. Now that is customer service that is rare to find these days.”

Helpful Report

Posted 2 years ago

“Been having Begonia Apricot Shades for years,thought I'd try Suttons this year,big mistake. Ordered these around Christmas time,so I wouldn't be back of the queue,but astounded when they arrived, tiny little grubby plants,that would have been an embarrassment even if they had have been free.No way will these plants flower before September (if at all)and then the season is nearly gone.Never,ever will I use this nursery again,total waste of money.”

Helpful Report

Posted 2 years ago

“Absolutely rubbish paid £18.99 half the plants were dead will not order again from Suttons”

Helpful Report

Posted 2 years ago

“Broad beans arrived four months after ordering.Arrived with soil dry,three beans split,only 18 compartments for 24 beans,soil loose in box,found three loose beans in box.Minimal care given in packing.”

Helpful Report

Posted 2 years ago

“last year I ordered plants that arrived all damaged. all the the plugs died. having read all these reviews I think its time it should let Radio and TV companies should follow up these reviews along with other media”

Helpful Report

Posted 3 years ago

“Received tomatoes yesterday. ‘Jumbo’ plugs absolutely tiny, came in Royal Mail letter post, not labelled as live plants. I potted them in good quality potting compost and they are dying. I have tried to upload photos but I am not sure they worked. Like Organic Gardening Catalogue plants that came at the same time, they all come from Dobies. Never again.”

Suttons 1 star review on 23rd April 2022

Helpful Report

Posted 3 years ago

“Disappointed blue eye grass seed, I could hardly see the seed ,in the packet where 7 tiny seeds ,I won't buy from Sutton's again ,it's no good Sutton's stretching out seed so customers get tiny amount seed.”

Suttons 1 star review on 22nd April 2022

Helpful Report

Posted 3 years ago

“Received order of 12 busy lizzie posti plugs today. Plugs in one side of plastic delivery mould leaving other side of plants in direct contact with cardboard outer container, the obvious cause of plants drying out. These tiny plugs arrived yellow and dry with lots of loose leaves, some were just a little stem. Worst plug plants i have ever received. Robtw”

Helpful Report

Posted 3 years ago

“Their new Computer System deleted details of all existing customers, invalidated existing, valid Vouchers, Advised how to bypass glitches or alternative action which when followed, ignored, same advice from several members of the Customer Team who ignore order sent by email & post (which they acknowledged receiving) asked for delivery address - as my details lost when their system upgraded, sent delivery details twice but still no joy.”

Helpful Report

Posted 3 years ago

“Very late delivery. Needed seeds urgently and was promised 24 hours to dispatch. Seeds not arrived 4 days later and on phoning told it will be next week another 4 days at least. If Sutton's are going to deliver after 8 days and not 1 they should be honest and say so. Very bad service.”

Helpful Report

Posted 3 years ago

“Had 9 updates via Whistl over 7 days from ordering with final one passing on to Royal Mail. What was Whistl's function?Arrived eventually by postie in 6 tiny bone dry plugs looking like a few wilted cress leaves. Either or both Sutton's or Whistle leave a lot to be desired.”

Helpful Report

Posted 3 years ago

“More plants dead than alive”

Suttons 1 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“An appalling company, late delivery and half of my order went missing.”

Helpful Report

Posted 3 years ago

“Ordered 12 geranium plugs, advised 11th March order despatched. After FIVE days in transit (incidentally to travel a distance of less than 20 miles) have today (16th) received 11 dead plugs and one stalk. No sign of the rest of it in packaging, so can only assume it was sent out like that. Very poot service. Will not use again.”

Helpful Report

Posted 3 years ago

“Ordered seeds on the 7th March. Recieved.amail.advising dispatched on 10th. After contacting customer.services as track my package didn't work was advised posted on 13th. Suttons advertise dispatched in 24 hours...taken a week and still no.seeds.and very unhelpful customer.services...Will buy elsewhere.grom now.on.”

Helpful Report

Posted 3 years ago

“I ordered seeds from.suttons.and 5 days.layer am.still awaiting the seeds. The customer.servce response via email.contradicts the confirmation email of dispatch and I am.unable to track my package via the link in the email. Additionally the reply from customer service gives a different courier and no link or inflation in my order. Extremely unhelpful.response to my query......Will not use again...have been a.long time customer”

Helpful Report

Posted 3 years ago

“You sent me plants with fungus which can put my other plants at risk. Contagious sick plants with Fungus! On Wowcher it was advertised that I’m paying for healthy plants, I received all 4 with fungus. I can not use them. Wowcher Code: JKP9VG-ADSMTC Order Number: 41088777 Wowcher Code: GD89T5-JAAFQH Order Number: 41088777 All 2 boxes can be returned to you. Please issue return prepaid labels and full refund. I’m sure you KNEW what you are sending.”

Suttons 1 star review on 10th March 2022

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Posted 3 years ago

“i order 20days ago , when i ordr it say "delivery 14 days" but no order received or any email or contact to tell me when it will arrive . Order Number: DOB20787388 order on Monday 31 January 2022,”

Helpful Report

Posted 3 years ago

“Probably the worst customer service yet, joined there club they charged me twice, took weeks and comprehensive proof and 30 emails eventually a refund. I ordered £30 worth of plug plants on a January special offer for delivery late March, then the identical offer appears in February KB8840 for £20, asked as a gesture of goodwill for all the hassle caused by there error and my inconvenience for a £10 credit. Very blunt No. Will not be using Suttons again.”

Helpful Report

Posted 3 years ago

Suttons is rated 1.3 based on 338 reviews