Sweet Flour Bake Shop Reviews

Name: Sweet Flour Bake Shop
Rating: 4.78

4.8 Rating 523 Reviews

94 %

of reviewers recommend Sweet Flour Bake Shop

About Sweet Flour Bake Shop:

Enjoy the best baked goods in Toronto and across Canada at your home, office, or special event. From fresh baked cookies and bars, to decadent cupcakes, cookie cakes and delicious party favours, we have the perfect gift for any occasion. We offer same day cookie delivery within Toronto and express delivery across Canada.

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Sweet Flour Bake Shop 5 star review on 12th May 2024

Simoneaque A Williams

Sweet Flour Bake Shop 5 star review on 10th March 2023

Cathy Ocampo

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A couple of years ago my cousin sent me boxes of deeelicious Sweet Flour baked items: amazing cookies and squares and a special 'Thank You' cookie too! Since then, I've ordered gift boxes for friends and thank you's. I even got a special Birthday promo code for cookies! So nice! The best!”

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Posted 1 year ago

We've never been called deeelicious before, but now I know what we've been missing out on!! We're so glad you love our baked goods and that you've become a loyal customer. Thanks so much for taking the time to review us!

Posted 1 year ago

“On time delivery and excellent customer service!”

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Posted 1 year ago

YAY! We love it when our customers are happy with the customer service. Thanks so much for taking the time to leave a review!

Posted 1 year ago

“Unfortunately the delivery did not go as planned - it was not delivered at all. I was disappointed as this was a special gift. I did however receive a full refund.”

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Posted 1 year ago

We're so sorry to hear that the delivery did not work out. Sometimes because of security policies with buildings, our drivers are not able to gain access if the recipient is not available to receive the package. Regardless, we understand how disappointing it can be when a gift for a special occasion is not received. If there's anything else we can do for you, please don't hesitate to email us at info@sweetflour.ca. Thank you for your feedback.

Posted 1 year ago

“Everything was to perfection. From start to finish”

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Posted 1 year ago

We love perfection ;) So glad that you had a good experience with us! Thanks for taking the time to leave us a review.

Posted 1 year ago

“I ordered Cookie cake and mini cupcakes for a farewell lunch. Everything was delicious. The only thing I would say is that the mini cupcakes were of different sizes, some were mini and some micro mini. I would suggest that all cupcakes should be at least the same size (whatever size it is).”

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Posted 1 year ago

We're so glad you enjoyed the treats! We really appreciate the feedback on the cupcake sizing - our team does use the same size "scoop" for the batter to ensure size consistency but maybe some weren't completely full of batter. We will make sure to pass this feedback along to our production manager. Thank you for taking the time to review us!

Posted 1 year ago

“My first time trying Sweet Flour and the fully loaded cookies were a huge hit. I had to hide them to make sure I got a taste. Will definitely be buying them again soon.”

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Posted 1 year ago

We fully support hiding cookies to make sure you get your share ;) We're happy to hear you enjoyed our Fully Loaded cookies and are here whenever you need another fix!

Posted 1 year ago

“I ordered the assorted cookie box as a gift for someone. It was delivered on time and the clients said they were delicious. I will definitely be ordering from your store again.”

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Posted 1 year ago

We're so glad your friend enjoyed the gift! We look forward to helping you with any future orders. Thanks for taking the time to review us.

Posted 1 year ago

“Great taste and customer service!”

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Posted 1 year ago

We're sorry to hear there was a bit of a mix-up! Someone from our Sales team will reach out to help rectify the order. Thanks for letting us know.

Posted 1 year ago

“The perfect treat for my office! Was delivered with care and in a timely manner. Would definitely order again.”

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Posted 1 year ago

We're glad your whole team could enjoy! Thanks for taking the time to share your review and we look forward to helping with future deliveries!

Posted 1 year ago

“I ordered cookies for my son so I didn't actually taste them, but from my perspective the ordering and delivery process went well. He sent me photos. The cookies looked delicious and he said they were.”

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Posted 1 year ago

We're glad you had an easy delivery process with us! We're also happy to hear your son enjoyed the cookies. Thank you for your taking the time to leave a review.

Posted 1 year ago

“Hassle free ordering and delivery Valentines cupcakes were scrumptious”

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Posted 1 year ago

Excellent! We're glad you enjoyed the cupcakes and are happy you found the ordering process to be easy. Thanks for sharing your feedback.

Posted 1 year ago

“I continue to order from Sweet Flour time and time again because the quality, support and attention to detail never disappoint. I have used them for corporate gifts, birthdays, holidays and even when I just wanted something sweet and everyone I send them to always loves them.”

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Posted 1 year ago

We love that you've enjoyed both the baked goods and the service - it's a team effort here at Sweet Flour ;) We appreciate that you've used our gifts for so many occasions and to treat yourself. Thanks so much for sharing your feedback!

Posted 1 year ago

“Sweet Flour is great! The ordering process was quick, straightforward and easy, and there was a good selection of items at a variety of price points. They were communicative, and items arrived exactly when they were supposed to. My gift recipients said the brownies were fantastic! I would order from here again for sure and definitely would recommend to others. Thank you!”

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Posted 1 year ago

We're thrilled to hear you had such a good experience with us! We'll be sure to pass along your praise to both our baking team and our customer service team since it was a dual effort :) Thank you for taking the time to review us.

Posted 1 year ago

“Great Great Service! Highly recommended. Beautiful display. Thank you for bringing a smile to those who enjoyed your cookies.”

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Posted 1 year ago

We're thrilled to hear you had such a great experience with us! Bringing smiles to people's faces is the best part about selling cookies! Thank you so much for sharing your review with us.

Posted 1 year ago

“It was good. My friend said the cookies were hard and not as good as the bars. Punctual delivery. Probably won’t order again as the price wasn’t worth the product. But again she said the bars were her favourite part!”

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Posted 1 year ago

We're glad she enjoyed the bars but sorry to hear she found the cookies hard. Sometimes if the cookies get cold in transit with FedEx, they might seem a bit hard. Our customer service team will follow up with you shortly to get some more details. Thank you for the feedback!

Posted 1 year ago

“Ordered the Fully Loaded Mixer (2 boxes) cookies and from start to finish, amazing service! Thank you!”

Sweet Flour Bake Shop 5 star review on 16th February 2023

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Posted 1 year ago

We're so glad you enjoyed the Fully Loaded cookies AND the customer service! A win all around. Thanks for the cute pic and for taking the time to leave a review!

Posted 1 year ago

“I must say we were very disappointed this year. The cookie was delivered on Feb 2 on time however it was hard as a rock. Hard to cut. Hard to chew. Crumbled. Not enjoyed by anyone nor even the kids. Last year was great so we did it again. Not the same quality Very disappointed”

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Posted 1 year ago

We're so sorry to hear you didn't have a good experience. Our Catering & Sales Manager will be reaching out shortly to discuss ways that we can help rectify the situation. Thank you for your feedback.

Posted 1 year ago

“The cookies are delicious! They arrived quickly, without any problems and the customer service was so friendly and helpful. They really make a wonderful gift. I can't wait to order from Sweet Flour again!”

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Posted 1 year ago

We're delighted to hear that you had such a good experience with us! We're glad you enjoyed the gift was enjoyed and we look forward to helping with your next order. Thanks for taking the time to share your review with us!

Posted 1 year ago

“The decorating kits arrived broken and were very small for the price. We just thew them out as they were of no use to us for the way we intended to use them - shared decorating party.”

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Posted 1 year ago

We're so sorry to hear that the kits arrived broken! We package them with the utmost care but sometimes breakage can occur if the packages are mishandled during shipping. Someone from our customer service team will reach out shortly to discuss next steps with your order, as we want to ensure you have a better experience with us. Thank you for your feedback.

Posted 1 year ago

“This was my first time dealing with Sweet flour, unfortunately the full order wasn't delivered to the customer. I had ordered cookies and cupcakes and only the cookie arrived. When the customer texted me to thank me for the cookie, I had asked about the cupcakes and she said she never got them. Although they were delivered at a later time had I not spoken to her I would not have been advised. Apparently the driver forgot them. So unfortunately I wasn't impressed by this. Hopefully they tasted better then the service.”

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Posted 1 year ago

We're sorry to hear about the delivery issue - we had a newer driver who didn't realize there were two pieces to the order. As the last day before the holiday, it was a huge delivery day for us which is why our customer service team didn't realize a piece was left behind right away! We hope that the recipient enjoyed both of her treats. If there's anything else we can do for you, don't hesitate to reach out to us at info@sweetflour.ca. Thank you!

Posted 1 year ago

Sweet Flour Bake Shop is rated 4.8 based on 523 reviews