Sweetwater.com inc Reviews

"Sweetwater is the best! My Sales Engineer is always there to help answer questions, research and chat when needed. Last 2 purchases were just awesome and Sweetwater hit out of the park!. My Soldano Sl100 just grinds... and I just received my 70's Gibson Explorer. My Sales Engineer was smart and helped me choose my items. Ill call her (Sunni) first and chat before I purchase. Best experience on the planet!"

"Company has no interest in handling a manufacturer warranty claim. Only interested in sending items back to their shop so they can recoup the repair costs. Long time customer who will never buy from them again."

"The most knowledgeable staff I have encountered and the best customer service I have ever experienced. I highly recommend them to any musician, beginner to rockstar!"

"I'm an ex-pro drummer from the '60s and '70s now living out where Jesus lost his shoes, and I'm nowhere near a drum shop. Sweetwater has been tops in all categories. Pricing is competitive, ordering is easy, their stock is huge, and it's easy to get someone on the phone for support. (Try getting ANY support from Roland, for example.) My contact there is Aaron Regenold, and he's been very helpful and accessible. Just today he called to confirm my latest order of drum stuff had shipped. I've used Sweetwater for 12 years and I've never been let down. I don't understand most of the negative reviews. This outfit is the best."

"I have complete faith with every drum gear purchase I make with Sweetwater! My rep Austin Childress is VERY knowledgeable, professional with a solution to every aspect of navigating the drum journey! He provides a follow up call with EVERY purchase no matter how big or small the order is. He truly appreciates my business!\r\nThe shipping is prompt, with communication on the tracking status."

"I have had absolutely no issues dealing with Sweetwater. Fast shipping, great pricing and product (7 new heads for my Vintage 1965 Slingerland drum set I will be selling)."

"Bought a harmonica from Sweetwater, and I received a phone call the next day thanking me for my purchase, and asking if there was anything else I needed. The harmonica arrived in a well-packed box complete with a 'thank you' brochure. They also enclosed candy\/gum \u2764\ufe0f. I thought that was a sweet-friendly gesture. So now I'm enjoying both my harmonica and candy\/gum. Thanks Sweetwater!!!!"